Zomato — not refunded despite talking to customer care

Address:	560043
Website:	Zomato

I ordered fm empire restaurant through zomato on 10/10/2018 at 12.26pm. O didn't get a status of my order hence contacted customer care who told me there was some technical issues and my order was not accepted and i could re place my order in a while. Please note, my payment was already done through paytm. Not wanting to wait indefinitely, i went ahead and placed my order with swiggy. I was told the money will be credited to my account. Meanwhile, the delivery guy fm empire delivered the food at 1.45pm. My mom had picked up the food thinking it was the food from swiggy. Customer service informed me of the same and i told her to pick up the food as it's not needed and to refund me and i was denied. Firstly, you didn't accept my order and you wanted me to wait indefinitely till you rectified your technical issues??? I ordered in at 12.26pm and food comes in at 1.45pm. Have the decency to make matters right when there is fault on your side. Stop with all the cheating!!