Zomato — order cancelled no refund

binle37

from Delhi, Delhi

Website:

www.zomato.com/ncr

I have ordered through zomato to dominos pizza The order number is [protected] paid through paytm done on 8 september . After the order was done I want to cancel it, I contacted the support and they told me that I need to contact the restaurant. I have contacted the dominos and they have cancelled the order . They have told me that I will get my refund in 7 working days . I waited patiently for the refund . I contacted support to escalate the issue I also contacted dominos they told me since it a zomato order I will get my refund through zomato .

On the other hand order is showing delivered on zomato . When I contacted support they again told me that I will take 72 hours to fix the issue . I have made the order on 08/09/2018 and today its 20/09/2018 but still i have not recivced any call and response from zomato for the same .

After following five days with zomato they are saying they cannot do anything on other hand dominos is saying to contact zoamto for the refund .

There is no transperncy in zomato communication they do not give any referrence number or you cannot call them . Its a very poor service and support by zomato

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Sep 24, 2018

Updated by binle37 On weeked i visited to dominos that suppose to deliver the order and they shared the details with me and gave me screenshot for which mention cancel order as bad order . They told me because I have done the transcation through zoamto . They need to refund me back . From there end its all sorted .