Zomato — order not delivered no refund processed

aziz1231

from Guntur, Andhra Pradesh

Address:

Zomato Media Pvt. Ltd. • Door No. 12-1-22, Basement Floor, Kannayya Peta Road, Vishakhapatnam, Visakhapatnam, Andhra Pradesh, 530002, Visakhapatnam, Andhra Pradesh

I have ordered cashewnut chicken curry from zomato on 13.10.19 for rs 187 through zomato app and paid online from guntur, andhra pradesh. Ordered item was declined delivery saying wrong address and order cancelled by zomato. I was not given the order nor i was given a refund. I was staying at the same address mentioned in zomato app from a very long time. I am a genuine, regular food ordering person from zomato. Is this a fair practise from zomato to me? I was not given delivery of ordered item nor i was given refund nor there was a proper channel to complain at zomato. As a honest, regular customer ofzomato i was treated like this. I feel cheated, humiliated from zomato..

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Comments

mb zama

from Hyderabad, Telangana

Did not receive Pepsi as a part of the order so would request for refund for missing item.

Restaurant: KFC
Order: [protected]

Tried to reach out to customer care but no help offered.

saranshsharma

from Ludhiana, Punjab

I have booked an order using zomato app (from burger king sector-9 Panchkula), the amount was deducted from my account but I didn't receive the order. (payment method google pay).
In the order details, they are showing that the payment is incomplete without refunding my amount.

i am sharing you a soft copy for the same.