Zomato — refund issue cancel order

Address:	New Delhi, Delhi, 110059
Website:	www.zomato.com/ncr

I have done through zomato. It was my first order. The order number is [protected] paid through paytm done on 8 september the domios order number 351. After the order was done i want to cancel it as there was some change in plan. I contacted the support and they told me that i need to contact the domions to cancelled the order. I recvied the call from dominos i asked them to cancel the order they have cancelled the order as they do not deliver to my address. They have told me that i will get my refund in 7 working days. I waited patiently for the refund. I contacted support to escalate the issue i also contacted dominos they told me since it a zomato order i will get my refund through zomato.

Most imporatant next day i ordered through dominos app (Because of trust issues with zomato) when they called for delivery they told me they do not deliver to my address and cancelled the order. On the other hand, the order is showing delivered through zomato. When i contacted support they again told me that it will take 48 to 72 hours to fix the issue and every other day they will say you the same thing. It just so frustating because you cannot call anybody and whoever is chating just keep posting a standard replay instead of fixing the issue. I chatted with them e mailed them about the issue but there is no response at all.

I have made the order on 08/09/2018 and today its 20/09/2018 but still i have not recivced any call and response from zomato for the same to resolve the issue.

I think there is some sort of fraud activity happening in zomato where they are shiphon off the money as showing the order as delivered. Because they do not provide referance number of complaints. You cannot call them to resolve the issue. They are using delay tactics so eventually the customer get frustated and stop following with them and forget about his /her hard earned money.