Zomato — refund of failure transaction money

Address:

Chennai, Tamil Nadu, 600064

Dear m/s zomato,

I had order food from firangi bake on 01 feb 2020 at 07:09pm, vide order no. [protected] for the amount of rs.647.80. Order could not be completed, saying “ payment incomplete”.

Again the same order was re-tried vide order no. 01 feb 2020 at 07:11pm, vide order no. [protected] for the amount of rs.647.80. Again this order also could not be completed, saying “ payment incomplete”.

As advised by your chat agent in app, i had contacted my bank (Icici bank ltd) for crediting back my failed transaction money.

But, surprisingly, i had received reply from the bank that the amount for both orders had been credited to zomato account without any failure.

The details given by the bank is given below for your reference. The mail received from icici bank ltd is attached for your ready reference.

“ your transaction of rs. 647.8 is successfully credited to the beneficiary account vide rrn no[protected].
Beneficiary details:
Name : zomato
Account no : xxxxxxxxxxx0025
Ifsc code : yesb0yblupi
Vpa : [protected]@ybl

With reference to your email, we inform you that your transaction of rs. 647.8 is successfully credited to the beneficiary account vide rrn no[protected].
Beneficiary details:
Name : zomato
Account no : xxxxxxxxxxx0025
Ifsc code : yesb0yblupi
Vpa : [protected]@ybl “

The same was communicated to m/s zomato customer care ([protected]@zomato.com) and on 06 feb 2020, mr shaved khan had confirmed that the payment had failed for my said orders. (Refer trailing mail) he also advised to wait for 4 to 5 working days to get the refund.

Even after the said period is elapsed, i had neither received refund from zomato or icici bank.

As icici bank had confirmed that the payment is credited to zomato account in yes bank ltd vide the transaction reference numbers mentioned above, you are requested to refund the said amount rs.1, 295.60 to my account.