Zomato — spoiled food

Address:	Thane, Maharashtra
Website:	www.zomato.com

I ordered 2 milkshakes but by the time is was delivered it is nothing less than a hot beverage. It didn't end here,
The milkshakes were sour
Who on earth is making sour belgium chocolate milkshake?
When i asked for another milkshake the request was denied
So i asked for refund still no response.

Then i tried to take up the matter,
I called the restaurant from google maps number (I tried zomato's call option but didn't get past the ivr)
The number registered was wrong, call went to some individual who didn't bother to even say it was a wrong number.

What kind of restaurant is zomato dealing with?
Is zomato the next foodpanda?