Zomato — worst experience from zomato & seeking refund for orders.

Address:

guindy, Chennai, Tamil Nadu, 600042

Order no:[protected]ordered chicken dum biryani & chicken masala in zomato gold offer from bamboo shoot restaurant & paid total 201, after money deduction order got declined by the restaurant. Then i seek help of the zomato support guys told your money will be refund in 5 days. Is this a good approach to suffer a common man in the month end time & when he was fully hungry & no option to eat. Also requested the support to get the order from any other restaurant but they declined. After a long time i ordered from zomato but as still the same kind of service it continues. I never forgot this day in lyf. Need refund immediately.

Order no:[protected]ordered mutton biryani about 136 from zanani kitchen. As a new resturant in the city i trusted & ordered in 50 % descount which is actually price of 236. Then comes the worst part is the biryani is not a andhra style biryani its pure chennai style birayani. However i am hungry & started to eat till i reach the bottom of the pack not a single mutton piece found only rice smells like rice of the mutton biryani.
Also the biryani rice totally burnt & i guess they have given the last rice of the biryani which was about to tail end & taste like a burnt rice.. Worst experience ever. Need refund.
I loved the ubereats for its service, quality, quantity & also its economic. I never faced a single problem over there. As now zomato taken over ubereats i am facing a lot of issue. As i am a big foodie i never recommend zomato for the online food delivery. Most of the times i have faced problems & customer support also is the worst part. As no other options available in the market except swiggy. However its service wise average. But definitely 100 times better than zomato. I'll definitely publish my chats & mails in the social media for the people awareness as i have a blog & 10k followers will see the fate of zomato. one more thing zomato is a fraudulent organization. The worst part is its customer support which is only behaves like a bot providing no solution nor refund.. But this time i need refund else i'll push it afterward & publish all this.

Saswat kumar
[protected]@gmail.com
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