Zotezo.com Complaints & Reviews

Order #[protected] Placed on January 17, 2016 5:39:57 PM IST
Three items ordered as follows
1) Blood glucose test strips SKU[protected] Rs 300
2) Baidyanath Madhumehari SKU 98 Rs 234
3) Blood Pressure Monitor SKU22031 Rs 1250
Total Payment of Rs 1784 made in advance thru credit card
Only item no 2 received so far.
Received intimation from Zotezo email dated 5th Feb 2016, that the remaining 2 items have been dispatched thru Fedex ref tracking No[protected].
Since last 15 days I am checking on the Fedex tracking system and it shows same status ‘ Shipping label has been created. The status will be updated when shipment begins to travel.
I have complained to Zotezo at least three to four times thru email addressed to [protected]@zotezo.com and by lodging complaints thru their website www.zotezo.com.
Ticket ID: BEL[protected] dtd 27th Jan 2016
Ticket ID: EMN[protected] dtd 4th Feb 2016
Ticket ID: DTX[protected] dtd 9th Feb, 2016
There is no response from Zotezo
I also tried to contact Zotezo on their customer care no[protected] several times during last one month but nobody picks up the phone.
Since the delivery was promised within 15 days I was counting on the same for checking my blood glucose and blood pressure, however because of non delivery of the items I am already suffering.
Zotezo is playing with the health of its unsuspecting customers. Such companies should not be allowed to operate in health sector at least. Zotezo is advertising in reputed news papers like Times of India with full page advertisements but not delivering the ordered items. Zotezo should be barred from advertising in reputed news papers till all pending overdue orders are delivered. If Zotezo does not make amends, I will strive to take this to its logical conclusion. I know from Website of consumer complaint forum that ther are lot of similar complaints against Zotezo and I urge the authorities to take strongest action against Zotezo, if they do not correct the situation immediately.

Order #[protected]
I placed the order on 17 Jan 16, and today is 18 Feb.
I haven't received the delivery of the item till date nor any communication regarding dispatch/delivery details has been made to me.
Very poor customer support
regards,
Milan/ [protected]/ [protected]@yahoo.co.in

Have order 4 product on[protected], however till date only 1 product deliver. No on line query reverted by company...no delivery status updated on site. Even not able to contact on provided contact detail [protected]

Dear sir
Sub. Dispatch of order No.[protected] booked on January 26, 2016 yet not initiated,

I have ordered a product and detail of which is:
1. Ordered a product on Zotezo. com
2. Booking date and cash paid: January 26, 2016.
3. Order No.[protected],
However, dispatch and delivery of said product is not yet initiated,
The said problem is always existing with the company and on call to customer care of the company either call has not attended or if attended their answer should not be satisfactory.
Sir kindly ask to company why the company is not dispatching the item.
Sincerely yours
Dr. Shahid
BHU, Varanasi

The company is sending product which was manufactured in 2012 where as I have purchased it on Jan 2016. Tired to call on customer care number more then 10 times during day that too between 10 - 6pm but no respond.. I wanted to complain regarding the complain for sending me the dead stock without bringing into my notice.
Request you to look into the matter..

Parth dhanani
Contact me on [protected]@gmail

Order no. #[protected] dated 24.01.2016
No response from the company, product still showing as under process.
The customer care no. is only to leave voice message, no one replies to the mails also sent earlier.
A fraud company

My order - #[protected] which I placed on 18th Jan 2016 has not yet been acknowledged with status as 'processing' .
There has not been any response from customer care after multiple complaints. The site doesn't provide an option to cancel the order either. It seems like a fraud company.

I paid through payubiz to zotezo for placing order for Rs.228.00. now zotezo says they did not receive money from payubiz. but payubiz says they paid the money and your money is with zotezo. I don't know who is fraudulent.

Hello Sir/Madam, I have purchased a philips iron from zotezo.com on 27th Dec 2015. I have done the payment of Rs749/- for the same. my order number is #[protected]. Everytime i call the company says it will shipped shortly. Now its 15 days over still on tracking it shows my oder is in process. Company promised me to ship it on 2nd of Jan. then on 4th of Jan. then on 6th of Jan. then they said shortly shipped.

My order ID with zotezo.com is[protected]. However to date they have not honoured the order nor replied to my complaints. It seems it is a fake site which is defrauding people. Beware.

From the add given in a national newspaper, I had ordered blood pressure apparatus online from Zotezo.com on 18th november 2015. On non delivery of the product for 2 weeks, I wrote mails to the customer care and also called the customer care services, but did not receive any response. My order no is #[protected]

I was a regular buyer on Zotezo.com, and I thought they might take time but still resolve all issues order. I used to coordinate with Neeraj Tiwari (Snr Supply Chain[protected] but he wasted months of time and now they don't even care to respond. They don't even worry about consumer forums as they feel that they are the king and customer is beggar. Email ID is [protected]@zotezo.com

One Mr. Sarwar Alam (Customer Relations Manager) stepped in on 1st April 2015 (now I think it was just a fooling technique as they started on 1st Apr 2015), but later he never got back with any resolution. His number is[protected]. I was told in Aug that Sarwar Alam has left company but then I got an Out of office reply from his mail ID saying "On the holy occasion of Bakr-Eid I'm not in office till 26th Sept." This clearly shows what kind of fraudster this company and its employees are. His email ID is [protected]@zotezo.com
Sarwar Alam is one of the most fraud person as he will give you sweet talks and then just hide from you showing he left the organization and not replying to you.

They have even gone to limits that for 44102 order, they delivered the product somewhere in Mumbai instead of Pune and marked product delivered to me in Pune. When I asked for POD, they have not got back to me even after 6 months.

They also delivered a box of products in crushed condition and have not provided any resolution for same.

I have exchanged around 60+ mails with them till now and about 5-10 calls, but still they are turning deaf ears to me.


Refund Pending
Order Number Issue Refund Given As Money As GC/Products Pending Resolution From
41310 2 Coconut soaps not delivered 104.26 0 25.74 Feb-15
41310 7 Soaps delivered in damaged condition 0 485.19 119.81 Feb-15
41489 Himalaya Green Tea not delivered 55.9 0 42.1 Mar-15
41489 Himalaya dental cream - Old Mfg Date and delivered in damaged condition 0 136.89 103.11 Mar-15
41491 Khadi Aloe Vera Soap delivered in damaged condition 0 94.11 70.89 Mar-15
41775 4 Soaps delivered in damaged condition 0 108.92 111.08 Mar-15
41775 1 Khadi Jasmine Soap not delivered 27.23 0 27.77 Mar-15
41774 Laplant Stevia not delivered 156.67 0 83.33 Mar-15
42048 Down to Earth Almond not delivered 923.12 0 916.88 Mar-15
44097 Received 350 discount instead of 400 0 50 0 Jun-15
44097 Organic India Tulsi Ginger Tea received in damaged condition 0 334.57 177.43 Jun-15
44101 Goodwyn Assam Tea received in damaged condition. 0 255.33 163.67 Jun-15
44102 Organic India Tulsi Green Tea not delivered - Show me signed courier copy. I never received this. 0

187.69 120.31 Jun-15
TOTAL 1652.7 1962.12


Total refund pending Rs. 3615


COMPENSATION
Zotezo wasted my time and effort and caused me huge harassment from last 11 months. They must compensate by giving me complete refund of Rs. 3615 and also compensate for harassment caused to me for 11 months.

made an online purchase with Zotezo for fitness product on 26th Nov 2015 worth Rs.2, 727 and it was showing to be delivered with 9 days but there is no updates nor message from Zotezo on the products. It is still showing as in the "Processing stage". I tried to reach the customer care but it always goes to voicemail and though VM is left they never return the call. So, I sent emails to their helpdesk and the sales dept but they have not responded nor cared about my emails. I am so bugged up with their service. If they are not able to deliver the items they should respond and refund the amount. But they are least bothered about it. I dont know how to get my money back from them. It is more than 15 days now and still not have heard anything from them. So, request you to please help me on this. Thanks.

I ordered two deodorants 8 days back. I have not received any message from the company about the dispatch. I messaged them several times but they dint reply to it. I have paid the amount through net banking

Product not shipped after payment This is with regard to www.zotezo.com online shopping website. I placed an order (order number #[protected] on 24-Nov-2015. Payment was through HDFC Bank Credit Card and money was debited immediately. They confirmed (via SMS and email) the order has been received and will be dispatched in next 48 hours. After that on 1st Dec 2015 is locked a ticket on the site and they closed the ticket replying that the same will be delivered within this week and they will share the shipping details. But till date the product is not delivered and I didn't got any updates regarding shipping. Please help me out in getting this resolved.

Order placed on 9/10/15 for 2 combos of ms dhoni 7 deo and payment was done by through debit card i have received only one combo. I have tried calling[protected] several times from different number but it reachs to voicemail. I have sent several mails but they dont reply. Its a mental harrasment given by them by offering worst customer service!! Yet to receive one more combo

Please note that instead of Sandalwood Cream with MRP INR 999/- I have been given Aloe Vera cream whose market price is INR 499/- though the package shows sandalwood dry face pack. Please note that I have not ordered face pack. Please replace. Moreover I have not received the below mentioned items. I have mentioned it in the delivery boys receipt. My experience compelled me to believe that yours is a fraud fly by night company. Please inform whether I would get the below mentioned orders at all. When I made the order in their site, it was showing error in transaction. But a successful transaction mail came to my inbox and the money was deducted from bank account. The call center of zotezo.com informed me on 8th Nov about the success of the order and confirmed that I will receive the items by 48 hours. Till now I haven't received it. The order IDs are Order id: 59219, 59220, 59221. If I don't receive the items by tomorrow 6 PM, I will have to raise it to the consumer forum. It seems you company doesn't have capability of dispatching items within 9 days though it is in the same city.

When I made the order in their site, it was showing error in transaction. But a successful transaction mail came to my inbox and the money was deducted from bank account. The call center of zotezo.com informed me on 8th Nov about the success of the order and confirmed that I will receive the items by 48 hours. Till now I haven't received it. The order IDs are Order id: 59219, 59220, 59221. If I don't receive the items by tomorrow 6 PM, I will have to raise it to the consumer forum. It seems you company doesn't have capability of dispatching items within 9 days though it is in the same city.

I have ordered a double bed mosquito net worth Rs. 849/- through www.zotezo.com on 7th Oct. 2015, as per the adv. given in Times of India. I have already paid the sum through ATM card Till now I do not get any sms or email regarding when I will get my product. Also customer care no. [protected] is never answered by any one. I have also checked reviews of this website on the internet, all of them says that, they have not received product even after 4-5 months. Kindly take the proper action against this website and related people.