Zotezo.com Complaints & Reviews

I had ordered product of worth 2000 rupees on 18th of june and still there is no response of from the company on the product.. i tired a lot to reach there customer care and their email id but no one is responsing and i am so much depressed with their service. this is my order number your order #[protected]. please request you to help me in this regards n help me to sue this fraud company and they have been so careless.

Regards
Mahesh

Dear sir,

I have booked a jaipan mop (set with built in wringer), quantity 2 nos. for rs. 1998/- by given the ordrer to zotezo - india’s wellness destinations, online shopping portal against the confirmed order no.[protected] on dt. 31.05.2016.

They had confirm the order by return email on the same day on 31 may 2016. and accordingly we have received the material by courier.

But we have received qty-1 no. only, as our order quantity is and payment done for 2 quantity. and the mop which we have received that is also damage. for the same when we launch the complaint to courier for received the short material they are not hearing to us nor zotezo responding to our complaint.

Inspite of repeated reminder, phone call, emails. nor they have given any reply to our complaint. it is requested to intervene in the matter and refund us our payment or released 1 short jaipan mop product with old damage replacement from the zotezo, with interest thereon.

Sir, you are requested to please look into our complaint and help us accordingly.

With regards,
Dhruv daga
M-[protected]
Email: [protected]@gmail.com

Non receipt of sprout maker against order #[protected], purchase order #[protected], Order date: March 9, 2016
I have online paid for purchase of sprout maker. Waiting sine then But not received the delivery of Sprout Maker so far though received other two items ordered at that time.

I have ordered Deemark C- Leggie. My order id is #[protected]. This product is the next generation of robotic massage technology, which massages calves, feet and the sole of feet simultaneously. Developed in cooperation with the medical community, this technology delivers a complete new level of massage functionality, emulating the techniques used by the massage therapist and chiropractors. Over all everything is ok.

I bought a deo from zotezo.com on 14 june 2016
but its not delivered yet after 15 days
they don't respond to any email and calls
my order no. is[protected]

Order date may 8, 2016
Mail received as
"
We are pleased to confirm that your payment has been realized for the order below. The order has been processed and will be dispatched to you shortly.

Once the product (S) have been dispatched we shall send you the shipping details to enable you to track your order (S).

For any further assistance, please mail us at [protected]@zotezo.com or call us on[protected].

Thank you for shopping with us.

Live better!

Customer care team

Your order #[protected]

Placed on may 8, 2016 8:26:19 am ist

Item sku qty subtotal
Xlr8 deodorant body spray for men - 150ml, pack of 2
Pack size : 2 x 150 ml / 100 gm

Xlr8-2 1 inr 140.00
Subtotal inr 140.00
Zocash -inr 50.00
Spent 50 zocash
Earned 2 zocash
Shipping & handling inr 29.00
Grand total inr 119.00
Perfume
""
Order no[protected]

Item not delivered yet in website showing as delivered on may 20
Pls contact company to deliver the product

Total cash paid

My registered address

Harish wadhwani
Wosv64 air force kalaikunda
City kharagpur
West mednipur, west bengal, 721303
India
T: [protected]

I had placed an order dated 25.4.2016 for some cosmetics valued inr 1, 215.50 order no.[protected]. I have already made the payment through sbi debit card on pos 00001824 at payu in txn#[protected]. Out of these 14 items in a month's span after repeatative reminders i have only recieved 1 item.Inspite of repeatative assurances from the company's side that the rest items will be delivered in 4-5 days nothing else have arrived. Now 2 days back when i called their customer care number they informed me that some products (4 in number) can'y be delivered due to some issues thus they will cancell the order of those 4 items although no written cancellation or information about the cancellation and how and when my money will be refunded was conveyed to me. Moreover the rest 9 items apart from that has also not been recieved. These people are fooling me around for a month. I found out in online reviews that this practice they have done will many others too all over india. I feel frustated and been cheated. Please take strict necessary action against such cheat companies for public interest to save people of india from being decieved thanking you madhuleena ghosh ph - [protected] [protected]@gmail.com address - 97 bidhan palli, po - garia, kolkata - 700084

Prayer: refund of money or delivery of the items. Ban such cheat companies or take disciplinary actions against them.

I ordered a Blood Glucose monitor seeing their advertisement in Times of India on 3rd April 2016. Payment was made and i have confirmation message from the company on this. Order no. is[protected]. Tried to contact this company but all calls are going to a voice mail box and nobody responds. emails are also not being replied. strongly doubt this is one fraud company. can any body help?

I have ordered the above product on april 24th, 2016. I paid rs 565 using net banking. I have emailed the company several times but no body has ever responded. When you call customer service no body picks up the phone. I have also requested to refund my money but no body has responded to that request. The order shows that it is being process. I think they should stop advertising. The company address is
Neo retail limited, 53, chowringhee road, kolkata-700071
Phone number phone:
+91-[protected]
I got this response from the company dated may 6th.

Dear customer,

Thank you for getting in touch with us and apologies for the inconvenience.

We would like to inform you that due to huge rush of order we couldn't ship the order yet however we would like to inform you that your order has been received, and is being ready to be shipped.

Apart form that we would request you to give us some time so that we can work with our logistics team to dispatch the product as soon as possible and get it delivered on next week.

We will be sharing the relevant tracking details with you as soon as your order is shipped. We are working with our logistics team to serve you with absolute swift delivery at any circumstances.

Apology for the delay once again.

We value your patience.

Thank you for shopping with us.

Live better!
You can check the status of reply to this ticket online at: http://www.zotezo.com/helpdesk/ticket/external/id/5afb26013a5efe99c7323e9d473d8a...⇄

My order no[protected] dt 19th april 2016 not yet despatched.

I had lodged an online complaint on the website on 2nd may 2016. (Complaint no dow[protected]. They had assured that the despatch has been delayed due to some logistics problem & will be despatched in 7 days. But goods have not been despatched.

Since then i have been trying to contact the toll free no [protected] to sort out my problem. There is no representative to talk on this no. Only requested to leave a voice message on telephone. I have recorded my complaint on telephone also.

I have also emailed my problem to [protected]@zotezo.com on 19th may 2016. But yet to receive any call/ reply from any of the company's representative.

The website does not have their postal address where i can send a complaint.

I have also requested to cancel my order & refund my amount. But there is not a single effort from the company to contact me.

I hope this complaint reaches the deaf ears of zotezo.

This will be my last visit to zotezo.com.

I tried calling zotezo.com customer care multiple times on the[protected] number and even after 100 attempts, it is saying the number is not valid. I want to cancel my order[protected] since i haven't received it from 4th may. Please help me getting my money back. I have also sent them e-mails multiple times. Here are my ticket numbers:

Ticket id: ici[protected]

Ticket id: pov[protected]

This seems to be a bogus website

I had purchased a blood pressure monitor on 8/5/2016 as per my order no[protected] and even after many complains i have not received my product nor any response from the company i here with provide the company's number which is provided in the advertisement

Phone number of the company as provided[protected]
Complain web site of the company - [protected]@zotezo.com

I have placed an order with Zotezo.com on 3rd of April but I have not received my order till 20th of April. Then I continuously tried to reach them by mail and call but neither they were responding on mail nor there customer care number was working.

At last after all tries I was able to speak to them on 27th of April and asked them to cancel my order and refund my money. I have got a mail also that my order is being cancelled and refund will be initiated but till date I.e. 15th of May I have not yet received my money.

I also have written about this on there Facebook page there reply comes fast but still my refund is not being done.

I am attaching the screen shots for the same.

My order number[protected]
Order date - 03/04/2016
Cancellation Date - 27/04/2016

Kunal
[protected]

I will strictly advise customers not to buy anything on Zotezo. They donot deliver items based on the committment they make and eat up your money. Their customer care donot pick up calls and respond to innumerous emails. It is a fraudulent company and I will advise customers to stay away from it. I will be also informing the big dailies where they post their ads on not to publish such fraudulent companies advertisements.

I placed an order for khadi products after seeing an ad in toi. My order number is[protected]. It was placed on 21/04/16. I just got a "thank you" email that said that the order has been accepted. I tried calling a lot of times but the phone gets transferred to voice mail. I contacted them through their "contact us" section on 25/04/16 and ticket number twt[protected] was generated automatically. I have never got any response from the company ever and the status of my order still shows as processing on their website.

The total order amount is rs. 2176.50 and i have made a payment through debit card.

Kindly note i have ordered for johnson & johnson onetouch ultraeasy blood glucose monitor by placing order order[protected] on dated 03-apr-2016.Though couple of weeks before the customer care assured of arranging the product delivered in a weeks time.Now that haven't have received the product neither there is response on the customer care number[protected] always goes to voice mail ) nor there is any acknowledgement to email [protected]@zotezo.com.Kindly look into the matter and help getting it resolved

I have placed on two order on www.zotezo.com on march 16, 2016 but still not received the product or any mail from www.zotezo.com. I tried contacting their customer care number but not received any satisfactory reply from company. I have created on support ticket on their website but they are not responding back. Please help me get a refund of my money spent on their website.
I will wait for your positive revert soon
Order no.: #[protected] &[protected]
Placed on: 16.03.2016

I have ordered 2 units of disano olive oil -5 ltrs on 28-april-2016 but yet not received the order. Even when i tried to contact their customer care, no response from their end and the call gets autocut. They are also not responding on my mails at [protected]@zotezo.com.

Please help me in getting back my money or order.

Order#[protected]
Order#[protected]

Br//
Milan
[protected]

I ordered 5 items on 14/04/2016. One item was delivered on 26/04/2106 but the balance 4 items have not been delivered till date.
Their customer care does not respond and they do not respond to the mails.
Please help to get the balance items delivered. This company posted full page ads in all leading news papers on 14/04/2016 and could have amassed lot of money from unsuspecting customers. Strict action must be taken against such fraud companies.

Placed an order online on Zotezo.com, it is close to 3 weeks and there has been no response or status update on the order . Order status on the website shows Processing, I have submitted 2 tickets requesting status of my order, both have not been responded yet. There appears to be no customer support team at all for answering even basic queries from customers
Order number is[protected], order was placed on 17th April 2016.