Zotezo.com Complaints & Reviews

My order # is -: 10004798
My Consignment # is -: RD[protected]SE

It has been more than a month now and i have not received my parcel. I have written many a times to Zotezo.com but no response from their end.

I also submitted an RMA for my refund but that is also pending since last week.
I have invested 3500rs and now i feel cheated.

Please help me in getting back my money. thank you.

Id mok[protected]
Department support
Status in progress
Order #[protected] at nov 25, 2016 (₹500.00) - partial_order_shipped
I had order 4 tubes costing rs 500,
My order had been partially delivered that to 1 out them is expire...
No customer care reply, it will always comes busy when i rings in night no one bother to answer..
Worst e commerce to deal

I made an order from Zotezo on 20.11.2016. My order no[protected]. While making the order "Columbus Boy's Sneaker Canvas Casual Shoes", it was expected that I would receive my shoes withing 6-7 days, as they say on their site. But you see what happened with me. Today it is 07.12.2016 (17 days). Still I am waiting for the delivery. I have called the Customer Care Team, and they said to take this on priority basis. WTH. Again I have to call. It is the way of your services. If I don't receive my shoes within this week, I will lodge a complaint against you.
In the first order you provided the quality product that is why I am made this second order. I am really pissed because of you.

Order #[protected] Placed on November 6, 2016 4:09:11 PM IST
PRODUCT NAME-Multani Rovaan Kesh Taila - 100ml
QTY-5
SUBTOTAL-675.00 INR
Order Id:[protected]
Total Payment of Rs 675.00 INR made in advance through paytm.
I have complained to Zotezo at least three to four times thru email addressed to [protected]@zotezo.com and by lodging complaints thru their website www.zotezo.com.
Ticket ID: JMA[protected] DTD 03-DEC-2016 5:52:32 PM
Ticket ID: KCL[protected] DTD 01-DEC-2016 11:45:38 AM
Ticket ID: WDH[protected] DTD 17-NOV-2016 2:15:49 PM
There is no response from Zotezo
I also tried to contact Zotezo on their customer care no[protected] several times during last one month but nobody picks up the phone.
Zotezo is playing with the health of its unsuspecting customers. Such companies should not be allowed to operate in health sector at least. Zotezo is advertising in reputed news papers like Times of India with full page advertisements but not delivering the ordered items. Zotezo should be barred from advertising in reputed news papers till all pending overdue orders are delivered. If Zotezo does not make amends, I will strive to take this to its logical conclusion. I know from Website of consumer complaint forum that ther are lot of similar complaints against Zotezo and I urge the authorities to take strongest action against Zotezo, if they do not correct the situation immediately.

I am sachin. I purchased dr. Gene accusure blood glucose monitor system from zotezo. My order id no is[protected] dated 02.11.2016. I ordered this product from zotezo because of the good price offer. I have already received this blood gl. Monitor. The screen of this meter is damaged and i have called the customer care team for the replacement. After delivery, now many days have already gone. Still i am waiting for the replacement. They are just assuring me and not making any replacement. Please help me.

I had placed an order on 12th november, and i got a confirmation message that order is placed successfully, but after that i have not heard anything from this company, their customer care number doesn't even ring i have tried from mobile, landline both.

Received no reply from their email or twitter.

Order number is #[protected]
Customer care number mentioned is[protected]
Email is [protected]@zotezo.com

I feel its a fraud and cheat company. If i don't get any good resolution here or positive update from the company in next 2-3 days i will raise a dispute on the cc amount/

Pre-paid order no.[protected], acknowledged 19/10/16 has yet to be delivered.
After reading others' complaints, this seems like a scam organisation like many others generating from kolkata in the past.
Add to this is your post of today "bad news" in which you state that you are unable to process complaints due to indifference of the company.
Chandan hattangadi
[protected]

Have ordered product for my sick father on 24th October, order no. [protected] and done payment on same date, but till date product has not been dispatched. Have complained thrice about the status of the product but no reply.Even tried to contact on phone but no one picks the phone.
Highly disappointed with this online portal. Zotezo.com zotezo.com

I booked bp meter on 18th sept 16 and even after 30 days product is in transit.
Getting call connected to customer care is big challenge, also no response to mails.
What this company is doing???
This is horrible. It's fake website. Can anyone will share the contact detail of ceo or the person responsible to take up the matter. Moreover customer can not cancel the order through website.
Order no is #[protected]

Hi i Ordered - Johnson and Johnson One Touch - Simple Blood Glucose Monitor.

Order number:[protected]

Till now i haven't received my product its been more than 2 months, Customer care said do sand a mail even after that NO RESPONSE, next time when i called they say server is busy please call us next day.

This is a SCAM company, Lot of people are getting cheated by this company and they keep sending advertisement but wont deliver the product nor refund the amount paid.

request you to kindly take stern action on the same.

Naveen Kumar S
[protected]

I have placed my order for on 25th-Sep 2016, but haven't received my product (Davidoff perfume).I have already paid the amount. tele customer support is of no use, always busy. Twice I spoke to the person and looks he is the only person available to answer queries, he said that the product would be shipped on 6th-Oct, but nothing happened.

For your reference my details are given below. They are not responding to emails

order #[protected]

Placed in 25th-Sep 2016

Order on zotezo.com was placed online on 25.09.2016 vide above id, but the delivery has not yet been made. Although payment against order id[protected] has already been made on line. Pl. Expedite the delivery or the money should returned back. The customer care is not responding to my e mails. Ordered materials are nova roti maker and cup plates for rs.990.00 and rs.364.00

I have ordered above said product on 26/09/16. At 4:25pm. Wide my order no. Not received. The amt. Of re.389/- was deducted from my icicib account wide transaction no. Info. Iin*i-debit*neo. Product cost re. 349/- + re. 40 shipping. But i have not received confirmation from your end. Whether i will get confirmation or i directly received the product. Pl. Let me know.

Dear Sir

My name is Crosby Dsouza. I had ordered 2 products ie.MCP BP108 Upper Arm Digital Blood Pressure Monitor (qty 1.) & Dr. Morepen MT-101 Digi Classic Thermometer (Qty 1.) from the site www.zotezo.com on the 24th of July 2016. costing a total of Rs.998/- order no.#[protected].i payed the amount through debit card
i received one of the ordered item ie. MCP BP108 Upper Arm Digital Blood Pressure Monitor. but i havnt recieved the Dr. Morepen MT-101 Digi Classic Thermometer till date. i have called the zotezo company many times.its been 1 month 23 days and there has been no solution to my problem. at first the company executives said there has been a problem in the courier company and hence its been delayed . On calling them regularly they informed us that the machine was damaged and they would re-ship it but the company would not act on what was told to us. finally they said the status showed lost/abandoned during shipping but still they were only giving excuses no solution to the problem. finally on September 6th 2016 after many mails, complains and calls we received a mail from zotezo saying

Dear Customer,

Thank you for getting in touch with us & apologies for the inconvenience caused. We would like to inform you that your order has been shipped and is on its way. In the meantime, we have made a note of your issue and will work with our partners to expedite the delivery of your order.

Item : Dr. Morepen MT-101 Digi Classic Thermometer

Here is your tracking information [protected]

Apology for the delay once again.

Thank you for your patience.

Live Better!

its been 11 days since this mail we have tracked the order it shows
Status: Shipment held up due to @ABANDONED. Location: KAPASHERA
Last updated: 06 Sep 2016 14:12:00 Booked by: NEO RETAIL LIMITED
the company doesn't seem to be interested in shipping the product as they have received payment of the product in advance . i want to complain against this company for such a callous behaviour . and i want my product delivered as soon as possible. please help me.

Thank you

Crosby Dsouza

Shipment #[protected] of Order #[protected] was never delivered. The order was placed in the month of jan-2016. When I called the customer care, they asked me to check with FedEx, the courier company.
I checked with FedEx and have the proof that the product was returned back to Zotezo for missing paper invoice and it was not delivered to me.
But Zotezo did not return the product, nor initiated the refund of the money paid.

I placed an order no.[protected] on 5-9-2016 for buying two items (a) Dr. Morepen Blood Glucose Monitor (1 no.) and (b) Juicer (1 no.). While I have received the first item i.e. Dr. Morepen Blood Glucose Monitor, the second item i.e. Juicer is still not received. I hope, I shall get it soon and will not be left high & dry like many other customers as is evident from their comments in your custom care.

I placed oreder with zotezo.com on 17th january 2016.
Your order #[protected]

Placed on january 17, 2016 11:05:24 am ist
Item sku qty subtotal
Mcp kitchen weighing scale mcp_kitchen7kg 1 inr 349.00
Mes finger tip pulse oximeter mes-011 1 inr 1, 600.00

They shipped both products seperately. The product that i have not received yet is mentioned below. The payment was made upfront. This order is prepaid.
Your shipment #[protected]

Order #[protected]
Item sku qty
Mes finger tip pulse oximeter mes-011 1
I have not received this product yet. I have filed complaint with zotezo number of times but they are just not providing me with any resolution. Kindly help me to get the refund of rs.1600.
Thank you
Vivek
[protected]
[protected]@gmail.com

I had ordered some products on 23rd July 2016 and till date i have not received any update from this company.

I had raised request no but was not answered satisfactorily.

Ticket No KMI[protected] was raised on 25th August 2016 and on 26th August 2016 a standard reply was given that stock is not available and as a result of which they are unable to deliver the product but the same products are available on their website

Dear sir,
I have ordered deodorant from zotezo.Com and in return i received expired and damaged product.

I raised a complaint but one arrogant person called me and denied for any return or refund.

Even, they are not responding to my email now. My order no.[protected] and rma (Return request no.[protected].

Please help and feel free to write me back.

I ordered few deodorants from zotezo.com almost 15 days ago with order no as #[protected]. it was shown as shipped through dotzot with tracking number as[protected]. after they are not delivering but showing out for delivery for more than 4 days, i have informed them and their courier partner and gave alternate contact numbers if needed. but after 2-3 days, they marked it as delivered without even trying for delivery. when i am enquiring about the same with zotezo.com, they are not responding to mails and contact number provided in their website is not able to connect to anybody except getting cut after some time automatically.
I want to lodge a legal complaint against these people who is doing fraud as their business model.