Zotezo.com Complaints & Reviews

Dear Sir/Madam,

This is in reference to the above I wish to inform you that I have ordered the product on 17th Feb., 2016 from Zotezo.com and my order no.[protected] which has been not delivered to me till now. I have complained so many time to the company through mail and telecom but no response till date they have generate only ticket no. for new complaint but no resolution.

So it is my humble request to you to please look into the matter as urgent and take strict necessary action through your end.

The company address is - 53, Chowringhee Road, First Floor, Kolkata – 700 071, West Bengal, India

Contact No.: [protected]

Thanks & Regards

Hello.
I placed my order on march 21, 2016. Kindly tell me when it will reach.
My address is t.B.Girwalkar polytechnic, morewadi, ambajogai, dist. Beed, pin 431517, state-maharashtra, india


Your order #[protected]

Placed on march 21, 2016 1:16:19 pm ist

Item sku qty subtotal
Nova roti maker n124
Pack size : 1 unit

N124 1 inr 899.00
Amiraj fruit & vegetable juicer
Colour
Orange
Pack size : 1 unit

Amj-01-ong 1 inr 285.00
Subtotal inr 1, 184.00
Earned 24 zocash
Shipping & handling inr 0.00
Grand total inr 1, 184.0

Please be informed that i have booked nova make roti maker -1no amd air tight food container -1set on 19th march 2016 vide order ref no[protected].

Till date i have not received any information also they are not responding over phone . The total amount already paid by credit card.

Please request to refund the amount it they are unable to delivery the items.
Thanks

I had paid 213inr with order id #[protected] on 6th march 2016. Itsbeen almost a month and the status shows "order processing". Customer helpline is unresponsive and emails are not being answered. This is an absolute breach of trust of the customer and i feel after such repeated complaints i feel betrayed and want strictest action against the company.

I have placed an order On 22nd march .Order reference #[protected].The product still not shipped by the seller nor they confirm about expected date of deliver..I made payment before.
Their website shows wrong customer care no.& They don't respond to my mails ...Please do something As early as Possible. Thank You .

I have online booked ref. Order no[protected] dated 19.03.2016 for delivery of the following materials as details ;

Nova roti maker.N124- 1no

Patidar multiuse airtight food saver container set-blue-1set

Till date i have not received any information or received the above items.
If they are unable to supply the above may please be refunded the amount at the earliest.

Myself Girish T, I have ordered for a product on zotezo.com with order #[protected] on March 3rd 2016 and have made payment in online mode, and now it's almost 21 days gone and I haven't received my product also order status is still in processing stage, I mailed the issue to zotezo.com customer care team but didn't got any response, Their service is totally pathetic, My advice to everyone is to stay away from such h fraudulent ecommerce websites.

I booked two items and made the payment. Order No :[protected].Now it is 20 days i have been waiting for the item(Blood Glucose measuring instrument).
Also customer care representatives are not at all reachable to give the status.

This is with regards to the purchase made by me in respect of nova mini electric tandoor net-2-nano order no. #[protected] on 28th february, 2016 amounting to rs. 1599/-. The transaction was successful and the payment was vide netbanking. I had received an email as well as an sms from zotezo's website confirming the purchase.

On 29th february, 2016, i received an sms confirming that my order has been shipped.

However as more than 10 days had elapsed and i have not received the delivery of my order, on 9th march, 2016 i placed a complaint on zotezo's site for which i received a ticket id: aya[protected]. I received a automated reply that your customer care assistants will respond to the query, but i have not received any response. I also sent them an email.

Later i posted on their facebook profile and messenger where their representative kept giving me false hopes that my order will be shipped as the seller has not been able to do so on account of bulk orders.

Its a month since i have ordered for the product and also paid for the same, but still i have not received my order.

Order #[protected] dated Feb 29, 2016 at 11.47.41pm
Has not been supplied yet and I am unable to contact any human being on customer care # as well as at the company's registered office number in Kolkata.
This looks like a total well organized scam .
Can you confirm please?

My order #[protected] is not delivered. I hv sent mails many times bt its of no use. So plz help me and refund my money. I hv paid online payment of rs. 1, 064.

My order #[protected] have not delivered yet.. we have contact many times bt no response from them. i hv paid online payment of rs 1, 064. so i want my money back. refund it as early as possible

I had purchased "XLR8 Deodorant Body Spray for Men - Sizzle" 2 nos worth Rs. 134/- from www.Zotezo.com
order #[protected] Placed on February 5, 2016 10:41:47 PM IST.
Followed-up several times through email, website helpdesk & Social networking (Facebook page) but no response. I feel some serious fraud is going on with huge publicity on newspapers to lure customers to fall prey of the fraud.

I paid for a gift to be sent to Mumbai.They confirmed shipment through FEDEX .TRACKING NO[protected].
When FEDEX was contacted we were told no shipment was effected, and, FEDEX, has given an online facility to ZOTEZOwhich was misused.
When the Manufacturer NOVA APPLIANCES were contacted they said ZOTEZO were cheats.
When NOVA were asked what action was being taken by them against ZOTEZO, for openly advertising in TOI, about selling the NOVA Brand online, NOVA replied that they were not concerned and we should move the Court for action.This suggests that ZOTEZZOTEZO, NOVA, and, FEDEX, have connived to cheat consumers

I've made a booking on the site. While the payment has gone through, I have received no confirmation or tracking information regarding the product. No one has been answering from the company's side.

The only information I've got is an order ID:[protected] but I've been getting no assistance from the company. No answers for my email and no one picks up their phone. The site also does not give you an order history.

Please help.

No response to series of complaints ? is it a fraud company ?


now i want refund of my amount paid. Lest to approach consumer court for compensation. It is shameful to book anything online through this bogus firm.It`s first and last.

Yet your shameless reply is awaited...

Further to my complaint dated 20th Feb I have following complaint against Zotezo
It is disgusting to hear from Zotezo that my order has been delivered.
Zotezo has been harassing me for last one and half month and recent mail confirms that they will continue to harass me. I am not going to give up till justice is done.
I have to state that after two months of harassment by Zotezo I have been able to receive only two out of the three items ordered.
I have been repeatedly complaining to them regarding non delivery of my order vide following Ticket Nos
Ticket ID: BEL[protected] dtd 27th Jan 2016
Ticket ID: EMN[protected] dtd 4th Feb 2016
Ticket ID: DTX[protected] dtd 9th Feb, 2016
Ticket ID: PCD[protected] dtd 26th Feb, 2016
Response to all my above complaints has been lacking ( with every complaint they have been writing that ‘One of our agents will get back to you as soon as possible’ but no one has ever contacted me so far during last one and half months)

Finally after one and half month I could get response to my last complaint dated 26th Feb. But in the response they are stating that my order has been delivered.
This is completely wrong.

I am again bringing following facts to your notice

Order #[protected] Placed on January 17, 2016 5:39:57 PM IST
Three items ordered as follows
1) Blood glucose test strips SKU[protected] Rs 300
2) Baidyanath Madhumehari SKU 98 Rs 234
3) Blood Pressure Monitor SKU22031 Rs 1250
Total Payment of Rs 1784 made in advance thru credit card


Received item No 2 (SKU 98) on 24th Jan 2016 through Blue dart tracking No. [protected],

Received item no. 1 (SKU [protected]) on 26th Feb through Fedex tracking
no.[protected].
( Pl note that the packing list showed two items i.e. item no. 1 and item no. 3 where as the packet contained only one item i.e item no. 1)

I have immediately brought this to Zotezo's notice on 26th Feb through my complaint
ID: PCD[protected] with following message
‘I have just received one packet thru Fedex courier from Mr Vivek Panchal, Microgene Diagnostic Systems Pvt Ltd, New Delhi 110020 but it contains only one item i.e.Blood glucose test strips (25 nos) SKU[protected] Rs 300
Other item i.e Blood Pressure Monitor SKU22031 Rs 1250 has not been received still’
So against my above order for three items (worth Rs 1784/-) I have received only two items (worth Rs 534/-). Main item worth Rs 1250 has not been received still, where as entire payment has been made in advance on 17th Jan 2016.
As per zotezo last mail( Which they have responded after 10 days of my complaint) they are writing that my entire order has been delivered, which is not correct and the major value item has still not been delivered.
I hereby request them to immediately refund an amount of Rs 1250/- to me, because for last one and half month they are not able to deliver the item.

After looking at a ad on Times of India I bought a "Johnson & Johnson One Touch SelectSimple Blood Glucose Monitor" Order #[protected] from www.zotezo.com on 21st Feb 2016 as a gift for my mother, I paid Rs 585 via online payment which got deducted instantly. Once the order was placed I did receive a sms on the order confirmation and an email (see attached). The sms did state that the order will be dispatched in 2-3 working days, it's been 11 days and I have not received my order nor have I received the tracking details of the shipment.

When I try to call their call center it is never picked up and goes into voice mail, and they do not reply to my emails. I tried contacting them on facebook (images attached) however they also are not responding, their website always says the order is still in processing.

Now my mom is suffering from diabetes thus I purchased this product to keep a check on that however it's now me who is suffering from this cheap site to follow up for the product or for my refund, thus need your help.

Regards
Devang

Amount paid Rs1099 0n 11/01/2016 through debit card for two items 1) item cost Rs649 and 2( item cost Rs450 by consolidated order no.[protected].

After more than one month period the first item was delivered.


What about the 2nd item costing Rs450 ?

2 months elapsed when should i get the item or refund of the money paid ?

Dozens of reminders sent but no response from your end. Please mail me by my my e-mail ID your reply URGENTLY repeat URGENTLY

I ordered 4 items and only received 3 items of less value. Nova electric tandoor is yet to come. I mailed them twice but received no responce. It's a debit card payment and I feel looted as no customer care responce. I feel cheated and lost faith in online companies. I made payment of rs. 2209 out of that electric tandoor is of 1500 yet to receive