Cinepolis India Complaints & Reviews

Hi,

I wanted to book tickets for kungfu panda 3 for sunday - 9:30 am show.

I tried 2 times and both the times money got deducted however the massage came as "there was a problem making the payment so we could not confirm your order. You have not been charged. Please try again"

I selected the seats (C row at the front for 5 people) and made payment through "cc avenue" but to my surprise no email...

I have been trying to book ticket for movie THOZHA but ticket not confirmed and payment deducted twice.. Please refund... Worst part is no customer care number to service customer that's really insane... No more cine polis here onwards...

I tried booking tickets from www.cinepolisindia.com for Batman vs Superman last Wednesday and it failed two times from two different bank displaying message that booking failed but you haven't been charged any money which wasn't true. They deducted 1685 Rs. from both bank and Its 7 days and I haven't received my money yet. I also tried to contact there support via Email, I sent 2 Emails to "[protected]@cinepolis.com" and they didn't even bothered...

Regular patron @Cinepolis, Royal Meenakshi Mall, Bangalore.
Purchased tickets online [cinepolisindia.com] on March 04 for shows on March 05, also 06
Credit card was debited but no action at Cinepolis due to payment gateway problem; this issue was acknowledged by Cinepolis through email.
Complaint through email + phone call; followed by physically enterin complaint at RMM on 05-03.
Phone and email follow-up twice...

Regarding the order number:5628 from CCavenue and
Order ID[protected]

My transaction on your website for an amount INR:Rs 344.36 & on[protected]:46:45.83.

was unsuccessful as I didn't received any tickets from your end. You can check it in your database. As per later inquiry I got to know the same ticket has been booked from BookMyShow.com from some other user and hence confirming I didnt got the...

I tried booking movie tickets from http://www.cinepolisindia.com/ and I was able to book it, money got charged but I did not get any ticket and this happened twice....

Rajesh here I booked two tickets in cinepolis website payment got deducted but the page is redirecting to the CC avenue about half an hour my ticket is not confirmed yet m not able to do anything now. and i spoke to cc avenue "they're telling that may be your got confirmed i don't no our site is slow takes time to update".

kindly Help....

HI,
On dated 10 march 2016, I have visited the last show of 10:30 of JAI GANGAJAL in V3S Laxmi Nagar. The ticket cost was Rs 190.
But the service are very poor, The staff was mising, clealiness was poor and even Air Condition was off. I have complaint regarding all these issue but no one responce to this and they dont even on the AC. As a user it was very poor experience and un bearable. Manager was not there and staff was...

Hi,

Audi 3 at the above Branch has the floor lights missing for some of the rows.
This causes a lot of inconvenience in locating the seats as the room lighting is also very poor.
Middle aged / older people would experience a lot of inconvenience due to this.
We expect better facilities when investing in a reputed brand such as Cinepolis.

Another aspect is w.r.t the interval timings. The...

I had been to watch movie @ Viviana Mall 5.40 show star wars on 3rd Jan. since I reached the multiplex 5:10, i didnt want to buy a hot dog so soon..it would have become cold...The lady at counter denied to accept my request for delivery on seat as her shift was changing. She redirected me to place order with Audi Usher. Unfortunately the movie started @ 6:15 pm...I approached the usher who said he will pass by my seat (noted my seat numbers...

Went to watch Star Wars today @ Cinepolis, WTP, Jaipur. There were no lights lit in theatre during entry, during interval (infact viewers were wondering if this an powercut or interval) and also after the movie. People were walking with Mobile phone torch. In the end when I met one of the Cinepolis person (after movie) all he could say SORRY. I was with my family - Wife, 2 kids, Mother aged 82 and elder relative aged 63. Seat Numbers are...

On 13/11/2015 i have tried to book the ticket from cinepolisindia.com . the money got deducted but i got a error and dint receive the ticket . as gone through your FAQ's its been more than Three weeks and i have not received the refund . Tried mailing the email address provided in FAQ ([protected]@cinepolis.com) but i receive a mail from [protected]@cinepolis.corp in some language. I request you to initiate the refund as soon as possible. Note:...

I have booked through BOOK MY SHOW mobile App a ticket for a tamil movie, `VEDHALAM` on 11 Nov.2015 9 AT 04.33 PM for the show on 15 Nov.2015, 1:10 pm show at CINEPOLIS, CENTRE SQUARE MALL, M.G.ROAD, KOCHI. Got a confirmed ticket by SMS as well as by e-mail vide, Booking id : WARUBVE and booking Confirmation Number :71843. On producing the details to the Cinepolis counter on the show day at exactly 01:10 PM, was told by the counter personnel...

I have booked 4 movie tickets but my show been cancelled on 10th Oct due to Bandh in Hyderabad but till date am waiting for refund and there is no response from them. There is no contact number of Cinepolis...I drafted mail to them but no reply i just wanted to know whether the refund will be done or not below are my booking details Booking ID : CP[protected] Date : 10th Oct'15 Mobile : [protected]...

Food Products 1. Bill cash memo of purchase : C.N. No.888856 2. Date of Purchase : 04.10.2015 3. Name of Product/Brand Name : unpacked Food & Beverages 4. Name & Address of Seller: C. Ludhiana, 2nd Floor, MBD Cinepolis, Ludhiana, Punjab 141012 I would like to submit that the below mentioned taxpayer is engaged in VAT violations by unauthorised collection of excess VAT from the consumers @ 30.25% instead of 14.30% as mandated by Punjab...

Hi, I book movie 🎬 tickets for Mayuri its show time is 3:40pm .when I reached the cinepolis they show time has change and they wont inform to us and change to 4:20 pm.they are also not responding in correct manner ..this is worst experience in cinepolis ..vijayawada...it happen on date[protected].....

I booked a movie ticket from cinepolies neptune magnet mall, bhandup on 14 sept 2015 for a movie show on 15 sept 2015 at 3:15 pm... N as i went on 15 sept... D theatre was closed... I asked d staff fo refund.... The manager of cinepolis mumbai... Refused to gve me refund... N said the ticket will b used wen it wil get started... Bt it seems dat it will nevr start... Please reolve my problm n refund my money.......

This query is against booking Id WF9QL22, WQNR2P8, WNHXSW4 on 20th Aug2015. We had booked 6 tickets for 4DX movie, for mission impossible 5. The movie shown to us was supposed to be 3D (i have seen 4Dx in same theater multiple times). But surprisingly when we reached the show, we were told that all the shows in MI5 was only 2D. This was not informed to us prior to the show starting. So we had to see the 2D movie with price of Rs. 580 ticket...

I tried to book a ticket[protected] at around 3.30pm. I selected the seat and payment through HDFC internet banking . Money deducted from my account and the site redirected with an error message ''Vista Error". Please resolve the problem and refund my money back....

I tried to book a ticket[protected] at 4.30pm. I selected the seat and entered the debit card details for payment. Money deducted from my account and the site redirected with an error message ''Vista Error". Please resolve the problem and refund my money back....