Cinepolis India Complaints & Reviews

This is one of the worst experience of my life which Cinepolis Patna gave me. I booked my confirmed ticket for Bajrangi Bhaijaan on sunday from 11:15 am. I reached the box office at 10:00 am to collect the tickets but they had already sold it even though in the original ticket which cinepolis gave me it was written I have to collect the tickets only 45 minutes earlier if its unpaid. I was 1 hour 15 minutes earlier then also they sold it....

I booked online ticket for Bajrangi Bhaijaan on[protected] for 3 seats at 4.40 pm show and paid from my credit card but I did not get any email or sms at that time. My cinepoilsh card number is [protected]. When I reached to the cinepoish counter, The person there did not provide me ticket. Even I gave him full details to the person about my seat number, my Name, card number but he told that there is no such booking available. I tried to show...

Hi, Myself Sushant. Yesterday I blocked three tickets for bajrangi bhaijan movie, seats are showing blocked, but did not receved any sms or mail regarding that. So I was bit worried, reached to ticket counter around 55min before, confirmed seats than one lady at counter said that tickets are sold your seat is cancelled, then one guy came, asked him for my seat, said that it is cancelled. Again asked him to check the seats and reason for...

Sir/Madam i have booked ticket on April30 @ 9:03PM for UttamaVillian for May1, 9:35AM show...But due to some problem the show was cancelled, As we enquired about the refund of the ticket money, I was told that the amount will be automatically credited to my credit card which i used at the time of Booking ... Please resolve the issue as early and see that the amount it received Im attaching the screenshot of the booking...

I tried to book a ticket in early morning. I selected the seat and entered the debit card details for payment. Money deducted from my account and the site redirected with an error message ''Vista Error". I got a message to my mobile saying that money deposited in Gurugaon Cineneplis. Please resolve the problem and refund my money back....

Hello, On 11th July at 12:01 PM, i tried booking tickets using your website http://www.cinepolisindia.com. I selected show timing and desired seats (5 seats). Then the site prompted for online payment, i made the payment using my debit card. After i made the payment it showed me some error and i didn't receive any ticket booking confirmation but the amount was deducted from my bank account. Here is all the information related to the...

Hello I am Saikiran I was trying to book tickets on cinepolis site for bahubali movie the payment was deducted from my cc but I got "visit error"message and with same cc I tried for different show I got same message and money got deducted . Please look into this...

Dear sir / Madam, when i was watching movie there was continuous light beam and red dots light falling on my face, is that of any hidden cameras if so it should be informed earlier during the movie begin, and what about individuals privacy, please let me know what exactly the red dsts were and do u have cameras installed inside the cinema hall....

I tried to book a ticket[protected] early morning. I selected the seat and entered the debit card details for payment. Money deducted from my account and the site redirected with an error message ''Vista Error". I got a message to my mobile saying that money deposited in Gurugaon Cineneplis. Please resolve the problem and refund my money back....

This is nagarjun from mangalagiri. I am huge fan of bhahubali[ss rajamouli`s]. . .
I had tried to buy tickets from vijayawada from leading cinema multiplex`s like cinepolis[pvp mall vijayawada], even one ticket also not avaliable from friday, saturday and sunday. . . Guess what its not because of heavy rush, instead they even not sold one ticket online. . . And they had admitted it. . . After when i argued with them. So i asked them...

hello, I am Surya Pavan.P visited cinepolis, Kukatpally, Hyderabad on[protected] for movie - uttama villan at 9.30 am show, for 2 tickets @ rs 300, i had used my debit card and when it was first swiped the amount was deducted but transaction has failed. so i swiped it again and 2nd time it was fine we got tickets. the person did not give any slip for the transaction as there was no rolls. but any way i have the transaction ids for both...

I am watching the movie sardar ji in Mbd Cinepolis.the show time is 07:15 pm.a lot of hooting is there on my back seat.if this is your standard then why we all people coming here and spending a lot of money.its much better to go to other cinema rather than to come here.i m your regular visitor but now I have to choose some other cinema.its really very bad experience to come here with my family. Sent from my iPhone...

This is a complaint of today (27th June, 2015) with Cinepolis at City Centre, Mangalore, Karnataka, India. I had purchased 2 tickets for "Insidious Chapter 3" for a 04:20 pm show at auditorium No.5. I was seated along with my wife on seats N-13 and N-14. After the movie began and all the auditorium lights were switched off, we experienced a bright light coming from behind us and falling on our faces. This was very disturbing to both o[censored]s...

I tried to book 2 tickets for the movie SPY (English) 8:15 pm show (20.06.2015) at Cinepolis Vadodara through HDFC Master DEBIT CARD. The booking was opted for K 9, K 10 tickets. The money got deducted from my account, however I didn't receive any booking confirmation. Further it seems that the tickets have been successfully booked since it is showing "sold out" now in the website. In contrast, it is not showing booked in my account booking...

Hi, Siddhesh here. This was my first experience @ Cinepolis 4DX theatre - Vivana Mall, Thane. However, for me it was pretty disappointing as I could not get the 'water splash' effect on my seat. Whereas my friend beside me could get it at the scenes wherein water splash was involved. Other effects provided were pretty cool! But the water splash could have been worth to my money spent over it. I even tried raising my concern to the person...

Hi, i visited Viviana Thane Outlet on 4th June I booked three tickets for 10.15 pm show in 4DX for San Andreas Gentleman at the desk swiped 'Kotak' Card, the machine showed error and asked to swipe after five mins He re did and the machine showed the same error hence i gave him another card - AXIS - and he swiped and the payment went through Later immediately i got text from both the banks and money got deducted from both banks I...

I have been to Cinepolis located at Hyderabad, Manjeera mall, Kukkatpalli by booking a Recliners seat No: Q13 and Q14. I'm utterly disappointed with the theater as there is a railing obstructing the vision of the screen. Being a Standard entertainment chain we expect the Gold Class in it would be more fun and luxurious. All my expectations went wrong and I seriously lost the interest in watching the movie because of the least bothered maintenance....

Today on 22nd May, 2015, me and my wife, visited Cinepolis in Inorbit Mall, Vadodara to see Tanu webs Manu returns. After 30 mins of the movie started, a huge Lizard or a snake kind of reptile of atleast a foot long, swift passed from Seat A-1 to the top most seat, making all the audience in the first two seats going into a frenzy. People started looking for what it was with their mobile torch but none of the representatives of Cinepolis...

I have made two bookings one with Booking ID W3FDAMN for 02 May and other with Booking ID WBW2PDA for 16th May. Both the bookings had been done through Cinepolis app. and the seats booked are the for VIP seats. I haven't got any Cinepolis reward points in my account for these transaction. When I have inquired about the same at CinePolis Jaipur the staff was rude and unable to solve the issue. Even the manager there was busy collecting the...

Please refund for following tickets or provide two tickets for same place on 17th May. By mistake I BOOKED Saturday in place of Sunday. My contact number is [protected]. Hi Customer, Booking ID: WXLZFRJ. Seats: EXECUTIV-N5, N4, 2 seat(s) for Bombay Velvet on Sat, 16 May, 2015 10:45am at Cinepolis Imperial Square Mall: Surat (AUDI 02). Please carry your CC/DC card which was used for booking tickets....