[Resolved] Airtel / Customer Care — Don't trust Airtel! | |
This is bhanu chander s/o J. Raju, i have took the simwith one year incomming payable amount is 398 Ruppes. my mobile no. is [protected] my out going calls was barred since from 9 days, i consult the person who has given me the sim, but their is no response & correct answer with him. Because of my brother suggestion i selected the airtel sim but at the initial period only i am facing problem, i hope my problem will be rectified Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 497 Comments | |
Comments
my sim is blocked send me a puk code of no.[protected]
or send at no.[protected]
or send at no.[protected]
I never activated for VAS 50 Pack.
U have deducted Rs 50/ twice.
I talked to yr Mr Pradip of yr Patna office on 28/4 at 9pm.
He promised me to get it discontinued before 30/4 by 1 pm.
But to my great surprise Rs 50/ was deducted again.
I sent two message on [protected] & also on [protected] but of NO AVAIL
Pl discontinue VAS 50 pack from mobile [protected] & confirm
P C Verma
U have deducted Rs 50/ twice.
I talked to yr Mr Pradip of yr Patna office on 28/4 at 9pm.
He promised me to get it discontinued before 30/4 by 1 pm.
But to my great surprise Rs 50/ was deducted again.
I sent two message on [protected] & also on [protected] but of NO AVAIL
Pl discontinue VAS 50 pack from mobile [protected] & confirm
P C Verma
Hi,
2 months back i have taken airtel prepaid connection. And i tried to use internet services for my PC from my mobile thru GPRS. So i called to customer care. They asked me to send 2msgs for the GPRS services. 1 msg is to get GPRS settings(Mobile Office settings). and 1 msg is for activating GPRS on my mobile. so i sent 2 msgs. Then problems started. they were charging 15/- rs per day gor GPRS. but they haven't sent GPRS settings. without that settings i cant use that GPRS services. FIRST THING IS THAT AIRTEL CUSTOMER CARE EXECUTIVES KNOWS NOTHING ABOUT THEIR IVR MECHINE. AND THEY WONT GIVE RESPECT FOR CUSTOMERS. COMPARE TO AIRTEL...VODAFONE IS VERY VERY GOOD. V CAN FIND VODAFONE SHOPES EVERY WHERE. AIRTEL IS WORST...SO PPL DONT SHIFT TO AIRTEL.
2 months back i have taken airtel prepaid connection. And i tried to use internet services for my PC from my mobile thru GPRS. So i called to customer care. They asked me to send 2msgs for the GPRS services. 1 msg is to get GPRS settings(Mobile Office settings). and 1 msg is for activating GPRS on my mobile. so i sent 2 msgs. Then problems started. they were charging 15/- rs per day gor GPRS. but they haven't sent GPRS settings. without that settings i cant use that GPRS services. FIRST THING IS THAT AIRTEL CUSTOMER CARE EXECUTIVES KNOWS NOTHING ABOUT THEIR IVR MECHINE. AND THEY WONT GIVE RESPECT FOR CUSTOMERS. COMPARE TO AIRTEL...VODAFONE IS VERY VERY GOOD. V CAN FIND VODAFONE SHOPES EVERY WHERE. AIRTEL IS WORST...SO PPL DONT SHIFT TO AIRTEL.
Hi
My Name is Rittesh A Vora & my no. is [protected] . I m customer of Airtel fm last 1 mth. On 09/05/2008 I recd a call saying that “we are Dealers of Airtel & i[censored] pay us Rs 600/ u r call chgs will reduce to 50ps for lifetime. Our Add is at Bandra Also u would get talktime of Rs 600/-.” So I was happy to get the scheme. The next day that is on 10/05/08 there peon came &. He showed an ICard of Bharti Enterprise & gave me a form of Airtel to fill the details. He also took my licence copy & Rs.600 from me. I had saved the mobile nos. from where I recd the calls.
But till date no recharge has been made on my no. nor I hav recd any refund. I call him up on his mobile but he told me that it would be done today. Then after he told you will receive u r refund but no refund is recd by me. Now I came to know that I hav lost that amount. That is ok.
I want to alert the Airtel Co. that on behalf o[censored]r company some strangers r cheating ur customers which would ultimately affect the Airtel Co. The brand name of the Co. is being spoiled. I request u take some rigorous stepts to stop this. I think u can also trace there nos. which r as follows [protected]/[protected]. the first no is working. I request u pl trace the no & catch the culprit or else ur many customers would be cheated & which would affect the companys image.
Pl. do the needful
Thanking you
Rittesh Vora
My Name is Rittesh A Vora & my no. is [protected] . I m customer of Airtel fm last 1 mth. On 09/05/2008 I recd a call saying that “we are Dealers of Airtel & i[censored] pay us Rs 600/ u r call chgs will reduce to 50ps for lifetime. Our Add is at Bandra Also u would get talktime of Rs 600/-.” So I was happy to get the scheme. The next day that is on 10/05/08 there peon came &. He showed an ICard of Bharti Enterprise & gave me a form of Airtel to fill the details. He also took my licence copy & Rs.600 from me. I had saved the mobile nos. from where I recd the calls.
But till date no recharge has been made on my no. nor I hav recd any refund. I call him up on his mobile but he told me that it would be done today. Then after he told you will receive u r refund but no refund is recd by me. Now I came to know that I hav lost that amount. That is ok.
I want to alert the Airtel Co. that on behalf o[censored]r company some strangers r cheating ur customers which would ultimately affect the Airtel Co. The brand name of the Co. is being spoiled. I request u take some rigorous stepts to stop this. I think u can also trace there nos. which r as follows [protected]/[protected]. the first no is working. I request u pl trace the no & catch the culprit or else ur many customers would be cheated & which would affect the companys image.
Pl. do the needful
Thanking you
Rittesh Vora
Dear Sir,
Kindly let me knows GPRS setting on Black Berry 8100 Handset. My e-mail ID is sandep.[protected]@rediffmail.com, My Mo No. [protected],
Please send setting immedaitely
Thanking you,
R.D.Patil
Kindly let me knows GPRS setting on Black Berry 8100 Handset. My e-mail ID is sandep.[protected]@rediffmail.com, My Mo No. [protected],
Please send setting immedaitely
Thanking you,
R.D.Patil
Sir,
I'm currently using an Airtel pre-paid account. Many a times when i try to activate GPRS, it doesn't get activated at all! and my 20 rupees gets deducted from my account. I think I have lost around 100 rupees in the past one week trying to activate GPRS. Can you please look into the matter and reply me back to the E-mail address mentioned.
I'm currently using an Airtel pre-paid account. Many a times when i try to activate GPRS, it doesn't get activated at all! and my 20 rupees gets deducted from my account. I think I have lost around 100 rupees in the past one week trying to activate GPRS. Can you please look into the matter and reply me back to the E-mail address mentioned.
Airtel — customer care not available
This is sanjay kumar s/o sri yogendra pandit, i have took the simwith 10 days customer care service not availabelmy mobile no. is [protected]
my out going calls was barred since from 9 days, i consult the person who has given me the sim, but their is no response & correct answer with him.
Because of my brother suggestion i selected the airtel sim but at the initial period only i am facing problem, i hope my problem will be rectified
i want to april month a/c statement
R/Sir-mam
In these day I have receive more than in single day 2-3 calls in a day of new scheme, ringtones, and other Subcription. But really i dont need of your these typas of calls. I am really really get tired of it. please-please first of all stop sending these calls and sms to me as early as possible. If i need any Offer then i will call you.
your truly
[protected]
[protected]
In these day I have receive more than in single day 2-3 calls in a day of new scheme, ringtones, and other Subcription. But really i dont need of your these typas of calls. I am really really get tired of it. please-please first of all stop sending these calls and sms to me as early as possible. If i need any Offer then i will call you.
your truly
[protected]
[protected]
Respected Sir,
This is to inform your that I bought a SIM card from CULLULAR SHOPPE, Shyam Kunj Building, 19, Arabinda Sarani, Kolkata – 700 005, ( Phone No. [protected], [protected] ) after submitting proper documents on 14th May'2008. After 7 days the outgoing call was barred. My Mobile Phone No. is [protected]. The Airtel customer care informed me by SMS that the documents were not submitted by the dealer. After that I contacted the dealer on 27/05/2008. They told me that to whom I submitted the documents is in leave and the documents are lying with him. I was asked to submit my identity proof again otherwise my mobile connection will be disconnected after 10 days. They behaved with me very badly and in such a manner that the fault is mine. My mobile connection has already been disconnected from 28/05/2008 without giving me 10 days’ time. I am surprised to know that they are asking for documents again. Why should I suffer because of the ignorance of the authorized dealer of Airtel ?
Please do the needful and oblige.
Your early reply shall be highly appreciated.
Thanks & Regards.
SOMAVA CHATTERJEE
This is to inform your that I bought a SIM card from CULLULAR SHOPPE, Shyam Kunj Building, 19, Arabinda Sarani, Kolkata – 700 005, ( Phone No. [protected], [protected] ) after submitting proper documents on 14th May'2008. After 7 days the outgoing call was barred. My Mobile Phone No. is [protected]. The Airtel customer care informed me by SMS that the documents were not submitted by the dealer. After that I contacted the dealer on 27/05/2008. They told me that to whom I submitted the documents is in leave and the documents are lying with him. I was asked to submit my identity proof again otherwise my mobile connection will be disconnected after 10 days. They behaved with me very badly and in such a manner that the fault is mine. My mobile connection has already been disconnected from 28/05/2008 without giving me 10 days’ time. I am surprised to know that they are asking for documents again. Why should I suffer because of the ignorance of the authorized dealer of Airtel ?
Please do the needful and oblige.
Your early reply shall be highly appreciated.
Thanks & Regards.
SOMAVA CHATTERJEE
I have my mobile with No [protected] kindly block my No and help me to get same No .
sir/madam
i want to deactivate the facility of t20 cricket for my mobile. i am trying to ask customer care but it is not connecting with any executive. so please tell me how can i deactivate this facility. i am recieving these masseges by no.543212. i donot want this masseges. my mobile no. is - [protected].
thankyou.
i want to deactivate the facility of t20 cricket for my mobile. i am trying to ask customer care but it is not connecting with any executive. so please tell me how can i deactivate this facility. i am recieving these masseges by no.543212. i donot want this masseges. my mobile no. is - [protected].
thankyou.
my number is not flexy number please convert my number on flexy my number [protected]
today June 6, I visited Airtel Mayapuri Relationship Office at past 11 am. I sat there for a few minutes but no one bothered to attend to me though there were two staffers over there. When confronted why they didnt bother to ask me what I wanted, the one (a Sikh gentleman) started asking me what I needed. I told them I wanted a recharge (of Rs.1000/-). Unfortunately, the gadget required to recharge was not available. The person who had this, was not there and his drawer containing the tool was off duty, I was told.
This is the most unfortunate case. The customer goes there just to face inconvenience and ridicule. The owner of the shop must be spending lot lot of money on the airconditioned office when he may not be getting enough in return. The office in such a case should be closed. If the person who has got the facility to recharge the mobiles is off the duty his drawer being locked, why should you not close the office and save money on maintenance of yr AC office. The employees were just enjoying the AC office but didnt bother about the customer.
I would like the management to give me a written apology.
My cell is: [protected] and I live nearby
This is the most unfortunate case. The customer goes there just to face inconvenience and ridicule. The owner of the shop must be spending lot lot of money on the airconditioned office when he may not be getting enough in return. The office in such a case should be closed. If the person who has got the facility to recharge the mobiles is off the duty his drawer being locked, why should you not close the office and save money on maintenance of yr AC office. The employees were just enjoying the AC office but didnt bother about the customer.
I would like the management to give me a written apology.
My cell is: [protected] and I live nearby
Respected sir
Good Morning
SIR, your airtel office's employee in satya niketan make fool to customer.
IS THE RATION CARD NOT ID PROOF?
Yes, it is sir.
Your manager getting furious to see the ration card of the PERSON AS a ID-proof.
You have to change your self.
I also change my airtel number because u people do not co-operate us and customer care help is not a help line. It is a talking of people (little knowledge of their job)
Your manager does not know what the mean of person-ID.
It is sick o[censored].
Good Morning
SIR, your airtel office's employee in satya niketan make fool to customer.
IS THE RATION CARD NOT ID PROOF?
Yes, it is sir.
Your manager getting furious to see the ration card of the PERSON AS a ID-proof.
You have to change your self.
I also change my airtel number because u people do not co-operate us and customer care help is not a help line. It is a talking of people (little knowledge of their job)
Your manager does not know what the mean of person-ID.
It is sick o[censored].
Hi... im prabhat my mobile no. is [protected], for the last 8 months i have not been getting my mobile post paid bill despite many complaintsreminders to AIRTEL customer care. Last week on 28.05.2008, i received a call from Shri Ateek Ahmed, having mobile no.[protected], asking to repay the outstanding amount for Rs.2345, i told him unavoidable circumstances under which i was not able to repay the bill on time. He told me to pay Rs.1900 for the settlment of my account. He issued me a "No Due Certificate" after realising the said amount. Now, 5 days have been elapsed but it showing a wrong amount due for Rs.545 and current amount of Rs.24. I spoke to Sh. Ateek Ahmed, and he assured me to settle the same in 24 hours on 02.06.2008, but it showing the same amount. I spoke to Shri Ateek on Friday and he again told me to solve the same in one hour. But its really said to say that from that day my outgoing call is barned from thusday mid night. I am trying Shri Ateek Ahmed no.[protected] but he has no time to even talk to me. He is ignoring my no. despite calling so many time to Shri Ateek Ahmed. I messaged my request just to tallk to me but Shri Ateek has no time. Its really sad to say that this kind of attitude of your officer is so sad on part of customer care... I again request you to kindly settle my bill and also my outgoing calls is banned my please be activated soon. An early action in this regard may highly appreciated...
Sub: lost of mobile.([protected])
Its a prepaid one. i want to hold the card number and deactivate the same.
Please take it as emergency and do the needfull.
Iam waiting for your reply.
Its a prepaid one. i want to hold the card number and deactivate the same.
Please take it as emergency and do the needfull.
Iam waiting for your reply.
SUBJECT:WORST SERVICE OF AIRTEL & HARASSMENT TO CUSTOMERS
Dear Sir,
With reference to Airtel Mobile (#[protected]) I would like to inform you that,
1. Myself Pravat Kumar Jena, have fully paid the Airtel Bill for Mobile #[protected], Upto November 2007 .
2. After that I had talked with your customer care executive to disconnect the Airtel number [protected] immediately.
3. Again on 26 Dec 2007 at10:18:44 I had sent mail requesting to disconnect the above number.
4. But in 3rd March 2008, I received the following mail, in which Customer Services Executice, Benedict Gomes has mentioned that “We have checked our records and found that you had words with our executive regarding disconnection”
5. Again I replied on 12 Jan 2008 23:04:58 IST that I have no pending Bill and I had already requested to disconnect my phone.
6. But to my utter surprisement I again received mail from you that
“the services on your Airtel number have been disconnected from our side with effect from 26 February 2008. Further, current outstanding amount left on your Airtel mobile number is Rs. 630.62/- and due date for the same was 25 February 2008. We request you to clear the outstanding amount.
7. More surprisingly, My wife received threatening calls from Phone No.[protected] a phone Number from Tis hazari Court, Delhi) and she was told to contact Advocate Kaviram Tyagi Mob No.[protected].As I contacted Adv Tyagi, he also threatened me to pay the outstanding Rs.585.00 by tomorrow, otherwise "I will see you"
In this regard I would like to remind you that I had already informed in December 2007 to the Customer care Executive as well as through E-mail to discontinue my above number . But instead of disconnecting in December 2007 you disconnected in February 2006 and you have levied undue charges to me till February 2008.
8. Although I have sent mails on 14th May and 16 th May 2008 and then after reminder not to harass me, but almost after three weeks, no action has been taken from AIETEL.
In this connection I request you to send me an " NIL(ZERO) OUTSTANDING BALANCE STATEMENT " as on today immediately otherwise I shall not only publish all the above matter in all theleading news papers of India regarding harassment to customers but also shall be compelled to take the shelter of Honorable Consumer Court for
i)Deficiency in Service
ii)Levying undue charges on customers( Inconsistent amount Rs. 437.08/Rs.630.62/Rs.585.00)
iii)Harassment to Customers
iv) Threatening by advocate to self and wife
v)Mental Tension
vi) Mental Agony and
vii) pray for suitable Compensation with Cost of the Case.
An early and suitable reply as well as "Zero balance Statement" is solicited please.
With Regards
PRAVAT KUMAR JENA
E-MAIL: C/O: U K JENA
E-mail: [protected]@hotmail.com
[protected]@rediffmail.com,
[protected]@hotmail.com
MOB:[protected]
Dear Sir,
With reference to Airtel Mobile (#[protected]) I would like to inform you that,
1. Myself Pravat Kumar Jena, have fully paid the Airtel Bill for Mobile #[protected], Upto November 2007 .
2. After that I had talked with your customer care executive to disconnect the Airtel number [protected] immediately.
3. Again on 26 Dec 2007 at10:18:44 I had sent mail requesting to disconnect the above number.
4. But in 3rd March 2008, I received the following mail, in which Customer Services Executice, Benedict Gomes has mentioned that “We have checked our records and found that you had words with our executive regarding disconnection”
5. Again I replied on 12 Jan 2008 23:04:58 IST that I have no pending Bill and I had already requested to disconnect my phone.
6. But to my utter surprisement I again received mail from you that
“the services on your Airtel number have been disconnected from our side with effect from 26 February 2008. Further, current outstanding amount left on your Airtel mobile number is Rs. 630.62/- and due date for the same was 25 February 2008. We request you to clear the outstanding amount.
7. More surprisingly, My wife received threatening calls from Phone No.[protected] a phone Number from Tis hazari Court, Delhi) and she was told to contact Advocate Kaviram Tyagi Mob No.[protected].As I contacted Adv Tyagi, he also threatened me to pay the outstanding Rs.585.00 by tomorrow, otherwise "I will see you"
In this regard I would like to remind you that I had already informed in December 2007 to the Customer care Executive as well as through E-mail to discontinue my above number . But instead of disconnecting in December 2007 you disconnected in February 2006 and you have levied undue charges to me till February 2008.
8. Although I have sent mails on 14th May and 16 th May 2008 and then after reminder not to harass me, but almost after three weeks, no action has been taken from AIETEL.
In this connection I request you to send me an " NIL(ZERO) OUTSTANDING BALANCE STATEMENT " as on today immediately otherwise I shall not only publish all the above matter in all theleading news papers of India regarding harassment to customers but also shall be compelled to take the shelter of Honorable Consumer Court for
i)Deficiency in Service
ii)Levying undue charges on customers( Inconsistent amount Rs. 437.08/Rs.630.62/Rs.585.00)
iii)Harassment to Customers
iv) Threatening by advocate to self and wife
v)Mental Tension
vi) Mental Agony and
vii) pray for suitable Compensation with Cost of the Case.
An early and suitable reply as well as "Zero balance Statement" is solicited please.
With Regards
PRAVAT KUMAR JENA
E-MAIL: C/O: U K JENA
E-mail: [protected]@hotmail.com
[protected]@rediffmail.com,
[protected]@hotmail.com
MOB:[protected]
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