[Resolved] Hindustan Lever Ltd - Pure It Water Filter — Request for battery change | |
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job. But the person doesnot turn up in the evening, with the result we need to wait for him at home. We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team. This attitude of the engineer is totally ...totally frustating. I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jun 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Neelam Lal, This is in continuation to our conversation and the concerns mentioned in your blog dated 11th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 11th Jun 2010 & replaced the Battery(LLB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jul 01, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Meenu Shrestha, This is in continuation to our conversation and the concerns mentioned in your blog dated 25th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 29th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Aug 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. rajvinder kaur, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
 269 Comments | |
Comments
wht type of service u people r doing[protected]
Pure It — against battery and carbon
sir,i am the regular user of pure it, for last six month there is problem ia facing is that was a problem in battary and carbon, i need to clean the carbon daily, that is the great difficulties i am facing it in day today life, i went to nearest dealer and asked for the details about it , i was in,t satisfied for the answer i got, so i filed in call center, but no response, so i filled in it i hope you will take necessary step,
and another problem is that was, battary i am regular user of pure it, but i din,t found any indication after usage for four month,
i din,t feel it is saffer for it, but you are challanging for one crore
so i need answer for the the question, what i asked for
your,s sincerly you customer
I have taken pure it water filter in october 2010.but in 4 months i am trubling problem of battery.I also tried 2 cal customer care of maharashtra division.But they take more time to receive our call.so kindly suggest another way 2 contact customer care.
your company giving false assurance about product.
Dear Sir,
Now we are urgently in need of the battery for purifier, we have contacted your distributors of "Sampurnam" Coimbatore they said now they are not dealing your products, then who is your distributors in coimbatore, tamil nadu, , could you please inform us your distributor name & Address with contact numbers immediately, .
Thanks & Regards.
M.SIVAKUMAR
COIMBATORE
91-[protected].
Now we are urgently in need of the battery for purifier, we have contacted your distributors of "Sampurnam" Coimbatore they said now they are not dealing your products, then who is your distributors in coimbatore, tamil nadu, , could you please inform us your distributor name & Address with contact numbers immediately, .
Thanks & Regards.
M.SIVAKUMAR
COIMBATORE
91-[protected].
These Pureit manufacturer's should realize that the customer believe in them.
I had bought a peurit just 3 months back and it has started leaking form the bottom chamber, I gave the complaint and the service person came to our house after regular follow-ups and said that i have change the battery, accordingly he changed the battery and did full service, and the leakage stopped.
After 6 weeks, now the leakage has once again started, i have given complaint couple no of times and the service people has not taken into cognisence.
It is really frustrating,
I really advice people not to fall prey like us.
I had bought a peurit just 3 months back and it has started leaking form the bottom chamber, I gave the complaint and the service person came to our house after regular follow-ups and said that i have change the battery, accordingly he changed the battery and did full service, and the leakage stopped.
After 6 weeks, now the leakage has once again started, i have given complaint couple no of times and the service people has not taken into cognisence.
It is really frustrating,
I really advice people not to fall prey like us.
We had made a request for change of battery kit on 11.03.2010 order number as S10/PUM[protected], abt which received a call saying that they r in shortage of kit, and would call again. Again on 20.03.2010 a complaint was made about the same for whih we were assured that they would do the needful as soon as possible, viz complaint number aws-C[protected]. Still today no one has turned up for the replacement. We are surprised that a company like HLL are always shortage of battery kit then what is the ponit selling the filters when they are not able to suffice the requirement of their existing clients.
Respected Sir
My I D No. is [protected]
Name: Mandar Subhash Apte
I have lodged the battery replacement request personally on 25/03/2010 in the morning and already replaced the battery and paid money to the distributor.
Sir after battery replaced in Water Pure It, the water does not come in the Jar even though upper tank is full of water. I have constantly follow ups with Mr.Govind since last afternoon on his mobile [protected], every time he has given me wrong committment to sort out the simple problem. Also his attitude to speak with the customers is very bad / poor.
Now sir what I have to do? There is no any other local number in Vadodara city at your distributo's end so I suffered lot of problems like above.
Please sort out the matter.
My I D No. is [protected]
Name: Mandar Subhash Apte
I have lodged the battery replacement request personally on 25/03/2010 in the morning and already replaced the battery and paid money to the distributor.
Sir after battery replaced in Water Pure It, the water does not come in the Jar even though upper tank is full of water. I have constantly follow ups with Mr.Govind since last afternoon on his mobile [protected], every time he has given me wrong committment to sort out the simple problem. Also his attitude to speak with the customers is very bad / poor.
Now sir what I have to do? There is no any other local number in Vadodara city at your distributo's end so I suffered lot of problems like above.
Please sort out the matter.
Pureit Water Filter — bad behavior of office person
I purchased Hindustan Pureit in august 07 and it was working ok for the two years.Later as the indicator was showing red to replace battery, it was changed with a cost of Rs.365 in the month of Sept 09 and now there is leakage in battery.By inquiring in Pureit office on 01.04.2010 I knew that the battery was auto-switched.now the cost of new set of battery is Rs.510.I requested him to give me Rs.365 worth set.But according to officeman Rs.365 worth set is over.Was he saying true.
Why is this happening?
yes im totally agree with the above comments..bcz im also facing the same problem from the last two months..for my hll purit. i stongly suggest not to buy it at any cost..
Hi Pureit team,
My custID no. is [protected]. I want to replace my battery Kit I have tried several time in Maharashtra help line No. but not able to complete my order due to some problem in your help lines. Can you pls take the order for replacement as contact me on [protected].Pls give the reponse asap.
My custID no. is [protected]. I want to replace my battery Kit I have tried several time in Maharashtra help line No. but not able to complete my order due to some problem in your help lines. Can you pls take the order for replacement as contact me on [protected].Pls give the reponse asap.
worst service in the universe.
Total market failure.
No customer care.
company band kara
Should i go to consumer court.?????????????????????
Contact me in 24 Hour.
Contact-[protected]
Complaint No-s10/Pun[protected]
Last Complaint 5 march 2010
Total market failure.
No customer care.
company band kara
Should i go to consumer court.?????????????????????
Contact me in 24 Hour.
Contact-[protected]
Complaint No-s10/Pun[protected]
Last Complaint 5 march 2010
Similar Problem for me, It is really disappointing from HLL Pure it. for a request on germ kill battery kit. After several frustrating attempts to Pure it call center, Finally call center AVR system confirmed order that it will deliver with in 3 days. So far No one from didn't turn up from Pure it.
I didn't expect such a bad service from reputed company like HLL.
I request Cosumer court to invene and remove monoplyof HLL to remove Germ Kill kits.
I didn't expect such a bad service from reputed company like HLL.
I request Cosumer court to invene and remove monoplyof HLL to remove Germ Kill kits.
they r justworst in order of providing services they should be sued in consumer court
i want to change the filter so kindly send me banglore caustmer care no and address as soon as possible
hindustan lever purifier in water — change battery
sir,a-2/14 new kondli new delhi-96
subject- change battery
my purifi filter's battery is damaged. So kindly request you please change my battery.
thanks,
ranjeet
HLL — Battery replacement
very bad replacement of service delivery.ultra bad customer care center.
super bad agents.
Sorry but a god product in bad company's hands.
Hi,
I have lodged the battery replacement request on 11/05/2010 and I was told
that the battery will be replaced within 24 hours, but after 8 days nobody has turnup to replace the same. I reminded them on 17/05/2010 and I was told, person will visit within one working day but again the samestory. Today i.e.
19/05/2010 once again I called their office and I got the same answer.
COMPLAINT NO. C[protected]
MY ID [protected]
VINOD JOSHI ( MUMBAI)
I have lodged the battery replacement request on 11/05/2010 and I was told
that the battery will be replaced within 24 hours, but after 8 days nobody has turnup to replace the same. I reminded them on 17/05/2010 and I was told, person will visit within one working day but again the samestory. Today i.e.
19/05/2010 once again I called their office and I got the same answer.
COMPLAINT NO. C[protected]
MY ID [protected]
VINOD JOSHI ( MUMBAI)
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pure It — I have never seen in my life this type of thrid class service
I have never seen in my life this type of thrid class service