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IRCTC - REFUND OF WAITLISTED TICKETS

 
17 Reviews
User
  Kamal Singh Solanki
Dear Sir,

This is regarding the refund of my two tickets which is still not yet received after 120 days of booking. I had called up and written so many times to irctc but nothing happened till date. Just a simple reply they sent that they had send the reminder to the region. I'm a regular user of IRCTC and also in possession of IRCTC SBI CARD. But the refund service is really pathetic. Kindly help to get my refund from IRCTC. Such delay in my rightful claim from railways is discouraging me to use the services of railway for internet bookings. The detail of PNR's

PNR No : 236 0511200 -- Ticket Partly Confirmed
PNR No : 246 1114248 -- Passengers not traveled

Pls look into the matter and refund the amount. Below is the correspondence which i have been doing with irctc

regards,
KamaL Solanki
98111 75495
New Delhi


---------- Forwarded message ----------
From: <etickets@irctc.co.in>
Date: Fri, Sep 25, 2009 at 1:45 PM
Subject: Re: [Re: Refund of tickets] [IRCTC #605534]
To: solankiks@gmail.com

Dear Customer,

This message has been automatically generated in response to the
reply of ticket regarding:
" Re: [Re: Refund of tickets] [IRCTC #605534]",
a summary of which appears below.

We are successfully received your ticket reply with same ticket no. 605534.

Thank you,

etickets@irctc.co.in




---------- Forwarded message ----------
From: KamaL Solanki <solankiks@gmail.com>
Date: Fri, Sep 25, 2009 at 1:29 PM
Subject: Re: [Re: Refund of tickets] [IRCTC #605534]
To: tdr <tdrprocess@irctc.co.in>, care@irctc.co.in, etickets@irctc.co.in




Dear Shiraj,

What is developement on the below. Any revert for your reminder to CCM/North Western Railway, Jaipur.

Do adv me for my refunds, how much time will it take? Its already been over 120 days. Your tdr phone number never connects. I'm putting this to the media now.


regards,
KamaL Solanki
98111 75495


On Mon, Sep 14, 2009 at 10:35 AM, tdr <tdrprocess@irctc.co.in> wrote:

Dear customer,
/ /

Sorry for the inconvenience. Kindly note that your refund case of PNR No. 2461114248 has been forwarded to CCM/North Western Railway, Jaipur on dt. 01.06.09. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 14.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.


Regards,


Shiraj Ahmad
tdrprocess@irctc.co.in <mailto:tdrprocess@irctc.co.in>
Ph: 011- 23345900



KamaL Solanki wrote:

Dear Ved,
There are two cases which i had put up for refund.
What is the status for PNR No : 246 1114248. This refund is also not received over 90+ days.

What is the reason for the same?? For last three months whenever i call customer care it was told to me that it takes 90days and 90 days are not yet completed. Now its over 90 days. When i again called up after 90 days the customer care had given me a no for tdr 23345900 saying they cannot help me as it is a case of delayed tdr refund so i have to check from this no. I'm trying this no for last 8-9 days but nobody picks the phone or the line doesnt get connected. When i told the same to your customer care the reply given to me is that "i have to keep on trying as we have only this number ". Even I had put so many mails at care@irctc.co.in <mailto:care@irctc.co.in> but also no reply on the same. What kind of customer care you had placed who cannot able to listen to the cases. Its really very unprofessional and irresponsible approach shown by irctc.

Send me the the e-mail id and contact number of the manager/senior management handling these cases.

regards,
KamaL Solanki
98111 75495


On Wed, Sep 9, 2009 at 8:30 AM, tdr <tdrprocess@irctc.co.in <mailto:tdrprocess@irctc.co.in>> wrote:

Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of
PNR No. 2360511200 has been forwarded to CCM/North Western Railway
on dt.01.06.09. Refund yet not received from concerned railway, so
we are sending a reminder with all the papers pertaining to your
refund case to concerned railway on dt. 09.09.09 to chase up the
cases. As soon as refund, if any, received it will be credited to
your card account.. Regards,
Ved Prakash

tdrprocess@irctc.co.in <mailto:tdrprocess@irctc.co.in>

Ph: 011- 23345900


Dear Concern,

Please look into the matter.


Thanks & Regards
Rajesh Nautiyal

Care@irctc.co.in <mailto:Care@irctc.co.in>
wwww.irctc.co.in <http://wwww.irctc.co.in/>

011-23340000




----- Forwarded message from solankiks@gmail.com

<mailto:solankiks@gmail.com> -----

Date: Thu, 3 Sep 2009 16:46:43 +0530
From: KamaL Solanki <solankiks@gmail.com

<mailto:solankiks@gmail.com>>

Subject: Re: Refund of tickets

To: care@irctc.co.in <mailto:care@irctc.co.in>
Cc: etickets@irctc.co.in <mailto:etickets@irctc.co.in>


Dear Paromita,

Its been over 90 days i'm still waiting for the refund of my
tickets from
IRCTC.

I had filed the refund of the following PNR /tickets on 30 May 09.
I have received the refund of one pnr on 2nd Jun but havn't
receive the
refund of other two PNR's. Below are the status of PNR's :

PNR No : 236 0511200 --1 Passenger Waitlisted -- Refund not
Received yet
PNR No : 246 1114248 -- Passengers not traveled -- Refund not
Received yet

Pls advise as its due for a long time.


regards,
KamaL Solanki
98111 75495



On Tue, Jul 7, 2009 at 11:38 AM, <care@irctc.co.in

<mailto:care@irctc.co.in>> wrote:

>
>
> Dear Customer,
>
> Please note that we have received your mail and your refund will be
> processed through TDR (Ticket Deposit Receipt) under pnr nos.
> 2461114248,,2360511200 Refund under this category is processed
by the
> railways under the present commercial rules and this process
takes minimum
> 90 days or more. Once the refund is received from the railways
the balance
> will be credited to your account.
>
> Kindly note that we have refunded the amount as per the
following details.
> Please contact your bankers for confirmation with the given
details.
>
> PNR Number 2522996724 Transaction Id 0117350188
>
> Payment Option ICICI
>
> REFUND AMOUNT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL
REFUND DATE
> 959.00 Refunded 200906021260422 000070253201 02-jun-2009
09:21:40 PM
>
> In future you are requested to use the Refund status Tracking
service
> Provided by the IRCTC. Select the <Refund Status> link in the
left panel
> under <My transaction>. on the plan my travel page after you log
in to

> www.irctc.co.in <http://www.irctc.co.in/> giving your userid and
password
>
>
>
>
>
> Thanks & Regards
> Paromita
> care@irctc.co.in <mailto:care@irctc.co.in>
> www.irctc.co.in <http://www.irctc.co.in/>

> 011-23340000
>
> ----- Message from solankiks@gmail.com

<mailto:solankiks@gmail.com> ---------

> Date: Mon, 6 Jul 2009 18:40:35 +0530
> From: KamaL Solanki <solankiks@gmail.com

<mailto:solankiks@gmail.com>>

> Subject: Re: Refund of tickets

> To: care@irctc.co.in <mailto:care@irctc.co.in>

>
>
>
> > I had filed the refund of the following PNR /tickets on 30 May
09.
> >
> > I have received the refund of one pnr on 2nd Jun but havn't
receive the
> > refund of other two PNR's. Below are the status of PNR's :
> >
> > *PNR No : 236 0511200 - Refund not Received*
> > *PNR No : 252 2996724 - Refund Received*
> > *PNR No : 246 1114248 - Refund not Received*
> >
> > Pls advise as I have to pay to SBI credit card payment.
> >
> >
> > regards,
> > KamaL
> >
> > On Sat, May 30, 2009 at 3:51 PM, KamaL Solanki

<solankiks@gmail.com <mailto:solankiks@gmail.com>>

> wrote:
> >
> >>
> >> Dear
> >>
> >> Pls note the I had booked the following passengers but the
ticket was
> >> partly confirmed. I'm unable to file the TDR so pls file the
TDR for the
> >> following for the refund of the amount.
> >>
> >>
> >> *1. PNR No : 236 0511200*
> >> Date of Journey : 29.05.09
> >> *Ticket Partly Confirmed.*
> >>
> >>
> >> SNO.
> >>
> >> Name
> >>
> >> Age
> >>
> >> Sex
> >>
> >> Booking Status/Current Status/ Coach No/ Seat No
> >>
> >> 1.
> >>
> >> BABITA
> >>
> >> 31
> >>
> >> Female
> >>
> >> CKWL 3/CKWL 3/ / 0000/ *-- CONFIRMED*
> >>
> >> 2.
> >>
> >> NAISHA
> >>
> >> 6
> >>
> >> Female
> >>
> >> CKWL 4/CKWL 4/ / 0000/ *-- CONFIRMED*
> >>
> >> 3.
> >>
> >> ASHA SISODIA
> >>
> >> 21
> >>
> >> Female
> >>
> >> CKWL 5/CKWL 5/ / 0000/ *-- NOT CONFIRMED*
> >>
> >>
> >> *2. PNR No : 252 2996724*
> >> Date of Journey : 29.05.09
> >> *Ticket NOT Confirmed*.
> >>
> >> SNO.
> >>
> >> Name
> >>
> >> Age
> >>
> >> Sex
> >>
> >> Booking Status/Current Status/ Coach No/ Seat No
> >>
> >> 1.
> >>
> >> SWEETY SOLANKI
> >>
> >> 28
> >>
> >> Female
> >>
> >> CKWL 6/CKWL 6/ / 0000/ *-- NOT CONFIRMED*
> >>
> >> *3. PNR No : 246 1114248*
> >> Date of Journey : 29.05.09
> >> *Passenger Not Travelled.*
> >>
> >> The E-ticket were shown to TC and he had put his remarks
for the
> refund
> >> of the amount.
> >>
> >>
> >> Pls file the TDR and advise how the amount will be refunded
in my
> account.
> >>
> >>
> >> regards,
> >> KamaL
> >> 98111 75495
Complaint comments 16 Comments     Updated:
Resolve this Complaint  

Comments

 

Train Ticket Refund - IRCTC Train Ticket

Sir,

I had booked a train ticket on 20th December 2008 and due to bad transaction over the internet, i had to try couple of time. In this process there were 5 wrong transactons and 5 debits to my acount. Of these 4 credits have happened while one transaction of Rs. 1345 is not refunded till date and i have been loosing money calling over the STD for the last 3 months.

Regards,
Hara Gopal Maddaly
 

irctc refund - Railway Refund

I was booked ticket last year june JAT to NDSL PUJA Express but ontime the train was cancelled I am File TDR but now I am not received Refund this is too much time.

I am call many time of IRCTC customer care but they only told me this is under process please give me the solution where i received this money as soon as earlier

tarun Kumar
 

Non receipt of refund against partly waitlisted tickets - TDR refund:IRCTC

Refund was filled through “File:TDR” on IRCTC website for PNR No. 2357585070, Transaction ID No. 0097650416, Date of journey: 20th March, 2009, Journey from: New Delhi (NDLS) to Dhanbad JN (DHN), for two passengers i.e. Nidhi Mehta (Age 33) and Suhani Mehta (Age 8) whose births were not confirmed and were not allowed to board the train. Further, the original certificate signed by TC at the time of travel was also dispatched to IRCTC at the time of filling of TDR;
Also find enclosed herewith electronic ticket vide PNR No. 2357585070 against which the refund is filled. Against the same TC has allocated only one birth (i.e. T3/ 48) and remaining two passengers who were waitlisted, were not confirmed and further were not allowed to board the train;
The said TDR filled on 27th March, 2009. Further the said TDR showed the TDR status: Admin approved and the refund status as “refund under process” till 23rd September, 2009 (enclosed herewith the copy of the screen)
The said refund was pending for more than six months inspite of repeated reminders through emails and over phones;
After lapse of six months, I received the response saying denial of refund. Further when I checked the IRCTC web site I found the remark as “211-ER/3 No Certificate was sent regarding non-performance of W/L passenger. The case is repudiated.”
As explained the same is clearly unjust, unfair, fraudulent trade practice on the part of IRCTC and Indian Railways resulting into huge financial loss and mental unrest to me due to non grant of refund and untimely response. I strongly urge IRCTC to reexamine the said matter and further strongly take up Indian Railways explaining the whole facts of the case;
Further I have also asked for the copy of denial letter given by Indian railways through my previous emails and telephone, for me to approach legal recourse. The said copy is also not provided by IRCTC/indian railways
 
REFUN OF CANCELLATION OF TRAIN
Dear Sir,
My 50% refund against cancellation of train has not been done by IRCTC.Now 10 months are going to be expired. This is pending with "Chief Commercial Manager Refund, North Western Railways Jaipur" I contacted with customer care, New Delhi, Railway, it was informed that matter sent to Railwy.
The process of disposal of refund through Internet has been made more difficult by the Railway.The details are as nder-


PNR Number 2517655287 Booked On
Transaction ID 0082182319 Ticket Type
Class SL Internet Service Charge
Date Of Journey 24/12/2008 Ticket Charge
Bank SBI Total
Train No 4853 Railway Zone
From Station AKBARPUR(ABP) IRCTC Zone
To Station IDGAH AGRA JN(IDH) Quota
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 PRAKASH CHANDRA 56 Male S10 0012 Booked
2 SAROJ BALA 52 Female S10 0015 Booked



Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt200812250323956
TDR Zone : NWR
TDR Filing Date : 25-Dec-2008
Refund Details
Refund Status : Refunded
Refund Date : 07-Aug-2009
Refund Amount : Rs.219.00
Kindly take up the matter with concerned authority.
prakash chandra
 

no confirmation of ticket in spite of depositing the money through debit card - Railway Ticket

Dear sir /madam,
i have booked tickets from new delhi to mumbai central in august kranti rajdhani exp. for the date 16/2/10 . the tickets were booked in the name of santosh kumar ,rajeev kumar,a.k rai, and a.rai. i had paid the amount asked for through SBI atm card...the processing continued for 15 mins but no confirmation regarding the tickets were recieved.please look intothe matter and kindly provide me the details of the tickets

thanks,
22/1/10 santosh kumar.
 
REFUND OF CANCELLATION OF TRAIN
Dear Sir,
My 50% refund against cancellation of train has not been done by IRCTC.Now 13 months are expired and this is pending with "Chief Commercial Manager Refund, North Western Railways Jaipur" I contacted with customer care, New Delhi, Railway, it was informed that matter sent to Railwy.The process of disposal of complaints like refund agaist cancellation of train through Internet has been made more difficult by the Railway.The details are as under-
"PNR Number 2517655287 Booked On
Transaction ID 0082182319 Ticket Type
Class SL Internet Service Charge
Date Of Journey 24/12/2008 Ticket Charge
Bank SBI Total
Train No 4853 Railway Zone
From Station AKBARPUR(ABP) IRCTC Zone
To Station IDGAH AGRA JN(IDH) Quota
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 PRAKASH CHANDRA 56 Male S10 0012 Booked
2 SAROJ BALA 52 Female S10 0015 Booked"



Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt200812250323956
TDR Zone : NWR
TDR Filing Date : 25-Dec-2008
Refund Details
Refund Status : Refunded
Refund Date : 07-Aug-2009
Refund Amount : Rs.219.00
Kindly take up the matter with concerned authority.
prakash chandra
Mob.no.9415501301
 
Till date refund is not done by the Railway.
 
Sir, I have booked two tickets from visakhapatnam to dhone for 30-04-2010. I did not get my tickets confirmed. I made journey to dhone on the same train with out berth. can i get refund for these unconfirmed tickets?

PNR : 6240986325
PNR : 6241216225
N
User
rsoni1980 IRCTC  - Rajasthan, India
 

Refund for PNR 2301088830 - Railway IRCTC

Refund for PNR 2301088830

Hi
I had booked a eticket on 24-12-2009 for journey on 08-01-2010, but at the time of travel out of 2 ticket only 1 Cleared in RAC, other one was in Waiting. So

Didn't traveled on that, I filled the TDR on 10-01-2010. But till today I haven't get the refund.

Once I got a message from IRCTC that Refund had rejected because passenger traveled on the ticket. but How could I travel on a RAC ticket. I explained that I

couldnt travel because there was only one ticket in RAC other was in Waiting So didn't traveled.

But till Now I haven't get reply nor I got the money back.even though there is a procedure to autocancel of waiting tickets by IRCTC.

Please have a look in the matter.

My tickets details are followings

PNR Number: 2301088830
Ticket Type: eticket
Transaction ID: 0170091961
Booked On: 24-12-2009
Class: 3A
Internet Service Charge: Rs 25.00
Date Of Journey: 08/1/2010
Railway Zone: NWR
Bank: ICICI
Total: Rs 1429.00
Train No: 2461
Ticket Charge: Rs 1404.00

From Station: DELHI CANTT(DEC)
Quota: General
To Station: JODHPUR JN(JU)

IRCTC Zone: Chief Commercial Manager Refund, North Western Railways Jaipur




Thanks
Rajesh Soni
+ 91 9665557596
 
i booked two tickets in pooja express 12414 from jammu to jaipur and my pnr number was 211-4817620 and 254-3898152 but the train was cancelled after delhi due to gujjar andolan. please refund for the same from delhi to jaipur or if not possible send us the procedure for refund. we have collected the cancellation slip from delhi station on 29/12/10 at 4:30 am
N Mar 26, 2011 by
User
surya1857 IRCTC(Railway)  - Shimla, Shimla, Himachal Pradesh, India
 

Refund of IRCTC Ticket charge - IRCTC(Railway)

sir,
my train no . 12984 / CDG JP G Rath from Ambala Cant to Jaipur on 12.03.2011.
but the Train has canceled on date.so i
so pl.cancel my E-Ticket and return the amount of Rs. 429 on the account.

the details are as follows:
PNR No. 2418324938
Transaction ID : 00317835093
from : Ambala Cant to Jaipur
dt of journy : 12 .03.2011, Total fare : Rs. 429/-
Name, age, sex : Umesh kakar, 59Yr, male

yours,

Umesh Kakar
mail id. surya1857@rediffmail.com
( pl.send feedback at my e-mail)
N Apr 20, 2011 by
User
immishra Indian Railway  - Uttar Pradesh, India
 

NON DISPOSAL OF TDR - Indian Railway

SUBJECT:- TDR Refrence number is ekt2010121001876466 and TDR Refrence number is ekt2010121001876434

I have made vigrous efforts with cleartrip to get my money back from IRCTC for the above subject TDR's for the journey JAMMU TO LUCKNOW ON 06/12/2010 whose PNR no is 2312238202 and PNR no 2212238197 respectively.
But, even a long time has been elapsed nothing is heard from you neither i get my money back.

It is the crystal clear case of cancellation of Train.(HIMGIRI EXPRESS)

As per cleartrip 120 days has also been ellapsed but no money was refunded to me.

It is humbly requested to you please get this matter resolved immidiately

THANKS WITH REGARDS
INDRAMANI MISHRA
8090000480
N Jun 6, 2011 by
User
jayesh1314 Railway  - Mumbai City, Maharashtra, India
 

REFUND DELAY FOR LAST SIX MONTHS - Railway

i m trying for refund since last 9 months for train was delayed 10 hours,but till today i have not recived my money back.i have send so many times remineder for above matter,every time tdr department send me mail as per below. so kindly help me what to do now.

Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.8146590261 has been forwarded to CCM/SER Railway on 18-Sep-2010 .We have already issued Reminders on 01-Mar-2011 and 31-Mar-2011 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 2-June-2011 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM
N Jul 3, 2011 by
User
rajender_sadhu IRCTC  - Jammu, Jammu, Jammu and Kashmir, India
 

Refund of Waitlisted ticket - Railways/ IRCTC

Refund of my waitlisted ticket
PNR 2637803604
Date of journey 18.08.2010
Passenger Sumeet Sadhu.
it is about a year now , my case of refund has not been settled yet. My irctc account was deactivated as the claim was treated as fraud.
I remained in touch with the irctc and submitted all possible documents to prove my claim. The passenger travelled on the same date but on a different train/ticket to Mumbai.( PNR 2209081315 & 2538160738). The irctc is assigning a number to the complaint and forget after that.
kindly look into it.
Regards
Rajinder Sadhu
N May 4, 2013 by
User
neha.agrawal.29  
 
Hello helping team

My issue is, that I have cancelled a ticket booked through IRCTC using Citi bank debit card:-

PNR number :- 6416197056
ARN No: 75425313106310003601970 & 75425313112280001600013
Date of booking : 3 Jan 2013
Date of Journey :- 20-Apr-2013
Train Name: DBG LTT EXPRESS
From Station: VARANASI JN(BSB)
To Station: LOKMANYATILAK T(LTT)
Refund Amount:- Rs 1730 + 1730= Rs 3460

My Citibank account through which I booked this ticket is now closed. This is because Citi bank has increased the minimum bank limit to Rs 1 lakh without me informing about it from 1st March 2013. And this is not affordable by me. so I have get the account closed in first week of March 2013.

Old ( closed ) Citibank account no :- 5071592814

Now it almost 20 days past am following up with Citi bank and IRCTC. have still not received my money.
According to IRCTC they have not received money against the ARN no which are mentioned and ARN number is generated only when Citi bank recieves money.
According Citi phone officer they already transferred the amount to IRCTC and they provided me with the they reverted back the money with reason " DUE TO CUSTOMER ACCOUNT IS IN CLOSED STATUS Rs 1730 twice has been settled to merchant's end on 25Th april 2013 and 26Th april 2013".
TRACE NUMBER FOR THE SAME: 434278
PAYMENT VOUCHER NUMBER (25th April 2013) --- 5601194739121304
PAYMENT VOUCHER NUMBER (26th April 2013) --- 5601194743961304

Every time IRCTC customer care executive and their boss give some lame excuses and try to put blame on Citi Bank. Shame on IRCTC as their executives and Senior customer care officers doesn't know what to answer except giving faulty information & passing on the querry to some other department with standard reply of " We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly"

Citi phone officer gave me alternative to reopen my account by arranging Rs 1 lakh and I should make request to IRCTC to again send the refund amount.

Me a poor person can't afford to have Rs 1 lakh balance which is fault from citi bank.
Secondly I made a mistake of cancelling ticket without realising that I have booked it through citi bank.

My only question to IRCTC is can't they track based on the above ARN no & payment voucher number and confirm me weather they have received the money????? because as per citi bank the money was transferred through IRCTC but since my account was closed they transferred back the amount to IRCTC.
Alternatively if Citi bank has received the money, can they provide me the money in form of DD or Cheque????

Really struggling to get my money back. Don't understand who is correct citi bank or IRCTC.
Shame on Indian Government and its associated department like IRCTC, where employees doesn't have any ownership and complete information about their process

Would really obliged if I could get any help.

Regards
Neha Agrawal
7738594116
N Apr 2, 2014 by
User
ankit kumar21  
 
Sir my ticket is ckwl/3, i want when my ticket is not confirmed how much money redund my account.

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    IRCTC - REFUND OF WAITLISTED TICKETS