| |
Nokia Care |
|
232 Reviews
|
|
Tarun 
Send email
|
|
|
harrassed by service
Dear Sir,
i gave my nokia 7710 for repair as it was not starting, at nokia care preet vhar new delhi. they upgraded software and it got started. when i came home found that it had network problem created from nokia care side.i again gave it to repair.when again i went after 15 days to take it, i found that keypad is missing &they told that its from their noida office.again they asked me to come after few days. wheni got my cell i found that they have placed keypad but it is not working.i finally decided not to give it to repair again, and took it with me.
its been more that 1 & half month i gave my cell to repair for not starting when i got it finally after goin for 6 times, it had several problems creted from nokia care's side.they just upgraded software & in return following were problem created by them.these are...
1. network problem
2. sound of speakers deteroid.
3. vibrator not working.
4. keypad not working.
Earlier these problems were not there when i gave it for repair(it was not starting).
i have complain the manager of nokia care also i mailed nokia website but no response from them.
i am harrassed by their poor service as when i gave cell for repair(itwas not starting) they upgraded software but in return the above 4 problems they created & i had to go there 6 times, my time & money is wasted &also my cell is not in goo orking condition.please help me for that.
Tarun Jagwani
|
 231 Comments |
|
|
|
Comments |
|
sir noida 15-11-2008
i have a complain regarding Nokia 5310 imei no. 358653615651569 .
i have submitted my mobile first on 19-08-2008 with a problem of CHARGER NOT SUPPORTED to nokia care noida centre (HCL).
later i was told by the technicians that my set have a power IC defect which will be rectified but after several days they returned my cell without any repair. i submitted it again to a new nokia care in noida itself (MICRONAS TELECOM ) on 17-10-2008 but still i didn't received my cell in perfect repaired condition.
so please take quick action and help me out to get a replacement.
thanking you
|
|
Dear Sir,
Sir, I Submitted my handset N70 four times for same problem i.e false charging.First time in patel nagar branch for one month.Then Second time in green park branch for one month, for the same problem, job sheet no.-1500299058.Then Third time again in Green park branch for one month, for same problem, job sheet no.-1500302323.Fourth time again in same Green park branch for one month, again for same problem, job sheet no.-1500306936.Overall, I submitted my set for four month in nokia care, still neither my problem is solved nor set is replaced.So, kindly take it seriously considering problem which I already faced for four month. Please respond urgently.
I don't have any set since last four month.
|
|
i've given my mobile to customer care second time, due to software problem, after 20 days i'm still waiting for my mobile but customer care people are unable to returen my repaired mobile.
customer care address is SHREEJEE ENTERPRISES
B-5 RDC
RAJNAGAR
GHAZIABAD
UP
JOB SHEET NO-032343506/081101/47
|
|
hi i have buy a nokia6233 his left side sp-eakaer mot working properly now i m given my cell in phoolbagan kolkata he is telling me that the cell will be given at after10 days so kindly see my problem.
thank you
|
|
|
I have ordered for a panel 5310 model before 2 months to my nearby Nokia care centre. I didnt receive it till now. Whato shall I do now
|
|
sir,
my NOKIA N70 handset been lost at the last night whose IMEI number is 352913027523016 please lock that mobile so that no one can share my personnel matter. pls do immediately right now.
thankyou!
|
|
sir
i want to start nokia care in bihar of khagaria dist.what would i do fof this purpose.
thanks
|
|
hi, i have unsatisfied to your services from your nokia care ASC no.084_343506(Modcad Communication, Faridabad)
Ref job sheet no. 084343506/08121/26
|
|
my handset is 2626 purchased 23/06/08 at deharadun. now iam in aurangabad (maharashtra)
handset having software problem.( can not hear sound untill speaker get on)
i have shown the problem to nokia care (sawarkar chouk aurangabad)
they are saying that handset can not repair here as it is from singapoor
pl. do the needful as early as possible
acknowledge for the same. mo.9226785950
|
|
Respected Sir,
I gave my Nokia N73 Headset(with both the parts, lower and above parts).
My complaint was that the lower part had some connectivity problem and there was a slight cut in above left ear-piece wire.
at that time Nokia care centre(dwarka, new delhi), they agreed to replace both the parts. but they prepared the job sheet just for the lower part...the above part was no where specified in th job sheet.
And when i went to centre for the delivery of my lead...they returned me only the lower part...and telling me that...if they would have taken it from me, they would have specified in my jobsheet.
I know it was my mistake that i didnt went through the job sheet...but its the truth that i had given them both the parts of my lead.
Plz Help me out.
My phone was under Guarantee period.
Nokia care centre i am talking about is located in Sector 5 Dwarka named OM UJALA COMMUNICATION.
Plz help me...
|
|
Sir,
they have asked to collect both the parts on 07-01-2009 telling me that if they hace it they will return me.
I am just waiting for 7th January...and if i dont get my complete lead back then i am surely going to file a case against them.
And i have the proofs too to prove that i gave them both the parts.
|
|
|
My ASC number is 369_434038 and my job sheet number is 369434038/081130/6
|
|
Dear Sir,
I had given my Nokia mobile 5310 for service & the problem was that the SIM socket had come out & hence the phone was not reading SIM. I received a call from the service centre saying there is liquid lock & hence void of warranty & will put new SIM socket if agree for the charges of Rs.800.00. I contradicted as I was very sure there was no liquid lock, but with the primary objective of getting the phone back so that I can use, I said ok & asked them to correct the same. They used the same SIM socket & not a new one & charged me Rs.800.00 for the service.
On 03.01.09, I had a problem in my mobile that it the battery was not getting charged & hence gave it at the same service centre. I had checked with other batteries & the phone was working fine but once the battery drains down the battery was not getting charged. Once again I got a call from the Nokia care saying water has gone in & it is a liquid lock case. I am sure this time around that it is not the case. When I am asking for an estimate amount for the service over phone or mail they say they can’t tell the same as it is against the policy & will provide me the estimate in the job sheet only when I go to them personally.
I personally feel this is a definite harassment from the company employees & also a tactic that people will shell out money if they keep saying liquid lock every time. Even when I know for sure that it is not a case of liquid lock, they try to convince you of the same & try to get more money out of each service being done. This is not a good practice on the part of the company employees & this will damage the reputation of Nokia.
I expect the company to look into cases of this kind strictly & have monitoring process for the same so that the employees work with responsibility & do not adpot fraudulent ways of earning money.
Regards,
Anand Kulkarni
|
|
sir,
sub; nokia n91 software problem
i have problem in my nokia n91 software, it is not stsrting ..
when i visit nokia care they say that we cant please get repair it from outside ..
other have not the software of n91 ..
what i hv to do ..
vikram
sirsa (haryana)
|
|
Hi,
It is beyond expectation that one can get such ill treatment from such a reputed brand's care center.
I have submitted my mobile (7610) to nokia care, having problem of one key is not working properly. After one day they dispatch the mobile charging me 500 rupee. Surprisingly they just did it without test if the problem was fixed. So after a short while I again encounter the same problem and a day after I again go the Nokia service center with my same problem. The guy who last time dispatch my mobile Named Jagannath. So I again approach him. To my surprice it took him 45 min to say that yes problem is there and it was not fixed properly and asked me to wait. I was leaving behind all my work and spend over an hour there leaving my office behind. After waiting over an hour when I asked for the status they just lost my mobile battery. I been ill treated like never before. I got a very bar impression over the customer care personals specially the guy named Jagannath. It really spreads a bad message over companies reputation.
Here is the full details of the service center
Samvaradhi Technologies
A/4 KHB colony, Near Airtel office, 5 th block,
Kormangala, Bangalore - 95
My job sheet number : 285343506/090112/91
I demand proper action to be taken against such kind of irresponsible behaviour
|
|
Dear sir,
sir maine nokia E51 model liya. abhi warranty period me hai, mere mobile me side jo rubber key tha vo nikal gaya hai. to vo change karna hai to ho sakta ya nahi. maine jamnagar ke nokia care me dikhaya to vo log keh rahe ke ye physical hai isliye ye warranty me he lekin hum badalnahi sakte. to kya ye warranty me side ke rubber key change ho sakta hai.
thanking u
|
|
Dear Sir,
I have purchesed a Nokia 2630 GSM phone from Electronic palace Gorakhpur on June 9th 2008.after 4 months, in october 2008 this phone dosen't switch on. I I went to SHREE CELLPHONE (A Nokia service center in gorakhpur)on 13th oct. 2008 they told me that we are sending it to lucknow for repair, (Warrenty ref. number APAINY138668644.
on 6th nov. 2008 they returned it without repairing or replacement and said that its key connector is missing so its warranty is void and we can't do any thing for this.
it is to notice that, when I given my cellphone to service center that time its warranty was vailid.
and now they are telling me that its key connector is missing.
if any part is missing in service center then how I will be responsible for that.
I want my phone repaired or replaced.
regards
Ram Pratap Singh
|
|
Dear sir
Sir i am from Faridabad and i buy a mobile (model 3600) from hotspot before four months ago.I noticed a problem. The problem is(switch off the mobile automatically and its alarm does not work).I came to the nokia care 15 sec.in Faridabad 6 times in a month but the problem does not solve and the employee in nokia care everytime says that the mobile is ok now.but the problem is as same as before.My mobile IMEI no. is 355706021221489. I am very harrasad by the nokia care's response.This has resulted in to a great loss to me as by the time, I feel a grate difficulty to have conversation with my counter parts and my honorable seniors.Now i am feeling that this peace/model has its individual problem & i want to change it. Please take a positive action for it neigther i wouldn't trust on Nokia products.
|
|
Dear sir
Sir i am from Faridabad and i buy a mobile (model 3600) from hotspot before four months ago.I noticed a problem. The problem is(switch off the mobile automatically and its alarm does not work).I came to the nokia care 15 sec.in Faridabad 6 times in a month but the problem does not solve and the employee in nokia care everytime says that the mobile is ok now.but the problem is as same as before.My mobile IMEI no. is 355706021221489. The feedback box in nokiacare is always remains open and i can't complaint against this.I want to format my mobile memory card and the nokiacare employees demands 50 rupees for it.
I am very harrasad by the nokia care's response.This has resulted in to a great loss to me as by the time, I feel a grate difficulty to have conversation with my counter parts and my honorable seniors.Now i am feeling that this peace/model has its individual problem & i want to change it. Please take a positive action for it neigther i wouldn't trust on Nokia products.
Vikas Ahlawat
mob no.09891770600
|
|
I have got a Nokia 3110C and which has got problems regarding display and the same problem occured four times in the same set. When I call on the customer care, I never get any saifactory answer. My mobile is still with Nokia care Centre from Jan 6th, 2009 and still they are saying that they will TRY to deliver the same on Feb. 5th. I can not understand why they are running their business if they can not handle customer services and can not reply for their complaints.
Job Sheet No. 086343506/090121/68
|
|
|
Post your Comment
|
|
|
Anand Krishna Pandey
Pawan Kumar
Rakesh Yadav
