[Resolved]  Bluedart Express — Refusal for delivering courier and usage of foul language

I had the worst experince in my life with this BLUEDART service.. I go three credit cards and all of the times they were dilvered to me thru blue dart.. and these guys are so useless.. they thing thereself the boss of whole world and do what ever they want.. I'll never ever in my life use blue dart for my business or will not recommend any body in my circle to use it.. The mailing address of the card was at my office address and they use to go to my office after my offical timings.. I requested them and wanted them to let me know atleast once that the guy has the card and is comming to me... but these guy even don't give the mobile to their reps so that we can contact them and get our dispatch.. Even govt/ service is far much better then these bludart people.. :(

There was a shipment for me. First attempted on 5th January, subsequently I called BlueDart office, then he told me that it will be delivered on Monday before 9. I waited till 10, it did not turned up. It came at 15:33. I was at the office as usual. Then on 7th January I called BlueDart office, the lady who was on the phone put me on hold for more than 5 mins, I just cut the phone, outgoing is not free as of yet. Again, I called on the same day again that lady transferred the call and the other officer who was on the phone cut it without listening to the matter.

Is this kind of service you provide?

This is regarding Sanpada office, Navi Mumbai.

This comment is reg. my complaint about Blue Dart. The issue got resolved within hours and in the evening on 8th January itself I got the shipment.

Thanks a lot to the people who took appropriate and immediate action.


Thanks a lot.

Dear Sir Or mam,

LR NO-AWB[protected]
Plz send my courier at this add

BRAND HOUSE RETAILS LIMITED
REID & TAYLOR SHOWROOM
Shop No-105, First Floor
The Gret india Place Mall
Sector-38A, Noida Pin Code (201301)
Phone No[protected]
Regards
Vijay Singh Bisht
[protected]

Hi, Blue Dart Team!

It's a matter of disgrace that you haven't been able to deliver my credit card despite of having dispatched it from Barclays Bank, Mumbai.

Please look into this courrier number - vide AWB # [protected] , which i found it from Barclay bank as a reply, and let me know about the delay in delivering the card.

If you have any concern about the same, kindly don't hesitate to call me on -[protected]

Thanks

Krishna
Cell-[protected]

Dear Guys,

I am having the same problem with the BLue Dart Navi Mumbai Office in CBD Belapur.
The delivery guy came at my office address I was out for a meeting, Called me up I said deliver the card to my Assistant I am providing you all the required things. He did not deliver the card and used abusive language that collect it from the office. Then I went to their office , A senior officer also used the abusive language and said that we cannot deliver the card on the counter and has to be delivered to the mailing address. I had requested them to deliver it on Saturday and waited whole day but no one turned up., I called them 5 times and every time the person said the courier will be delivered in 30 Minutes.

This is the BlueDart service which i would not recommend any one to use to deliver anything.

Deepak Agrawal
awb no:[protected]

Regarding the above complaint That I made for AWB no [protected].
I have a got an Email from customer Care executive to give my contact no. My Cell no is [protected]. and email address is [protected]@gmail.com. I wish I will be contacted and the shipment be delivered at least because from the kind of experience I get a feeling that BlueDart delivery person is not interested in actually delivering the shipment and may put any comment that I was unavailable.

Regards,
Deepak Agrawal

BlueDart is full of liars an example is this reply from the customer executive as given below after i filed a complaint here.
[protected][protected]
E-Mail from "Prashant" to "Deepak Agrawal" at [protected]@gmail.com on https://www.consumercomplaints.in Sat, 08 Mar 2008 12:20:36 -0800 Dear Mr. Agrawal,
Thank you for writing in and informing us about the same. Please accept our sincere apology on behalf of our feild staff. We ensures you that your shipment will be delivered to you on Monday ie on 10th March 2008 without fail. We request you to give us chance to to give you the service as per your expectation from Bluedart.
Please help us with ur contact numbers and email address to serve you better.

Truly faithfully

Customer care-Executive
Bangalore If you think that you received this email by mistake, please report it to https://www.consumercomplaints.in/contact-us/
[protected][protected][protected]

The status of above email.... no field guy came to deliver the shipment or contacted me on Monday as per his mail i waited at the office for the shipment to arrive.

Regards,
Deepak Agrawal
[protected]/[protected]

Bluedart Express — utterly inneficient service

to blue dart



I was supposed to receive 2 time sensitive consignments, numbered [protected] and [protected] from icfai Hyderabad, which was dispatched by air cargo on 14.03.08.

Concerned at the delay in delivery, I tracked my cargo through your website on 20.03.08, where it said that the recipient's address was incorrect.

I immediately called up your customer care rep in Bangalore who asked me to collect it from your Banergatta office on production of my identity card.

Despite confirming the same with your Banergatta office, on reaching there, I was told that the parcel is not with them and asked me to collect it from the warehouse.

On again calling up your customer care rep, he promptly replied that it will be delivered to me on 21.03.08, after taking my contact number and address. I got the same reconfirmed thru your customer care rep at 1300 hrs on 21.03.08.

Visibly alarmed I called them up again at 1600 hrs and some lady called Pragya(I can never forge her name) gave me the shock of a lifetime telling me to contact icfai in order to get the matter resolved, since icfai Hyderabad must give them the correct address for them to deliver

I called up icfai Bangalore, Mr Vinod ph Nr 6561328, who asked me to collect it from bluedart on production of my icfai identity card.

On calling up your customer care rep Vignesh, he said that I will receive delivery tomorrow i.e. 22.03.08.By this time I had and have lost complete faith in bluedart and said that I would personally come and take delivery.

I had to travel 25 km from BTM layout all the way to your warehouse, through very bad roads and collected it on 21.03.08 at 1730 hrs.

BUT WAIT, THE SURPRISE IS NOT OVER AS YET.I FOUND THAT THE ADDRESS MENTIONED ON THE CONSIGNMENT IS THE CORRECT POSTAL ADDRESS. ONLY THING WRONG THERE WAS MY CONTACT NUMBER WHICH HAD BEEN CHANGED AND ICFAI WAS NOT AWARE OF.IF PHONE NUMBER IS THE PRIMARY BENCHMARK FOR DELIVERY OF A CONSINGMENT THEN YOU GUYS SHOULD NOT BE IN THIS BUSINESS AT ALL.

ARE YOU GUYS PLAYING SOME SORT OF A PRACTICAL JOKE ON ME OR YOU HAVE THE MOST INEFFICIENT MANPOWER AVAILABLE IN THE LOGISTICS INDUSTRY.D.T.D.C.DOES A BETTER SERVICE AND THAT TOO A LOT CHEAPER.YOU GUYS SHOULD BE SUED FOR THIS



SOURAV BISWAS



[protected]@gmail.com

dear sir

sub: Not recd tha documents

sir yet not recd the documents (AWB No. [protected]) from HDFC customercare New Delhi.

Please contact me on mobile no.
[protected]

Thanks and regards

Brij Mohan
57-A, Chander Vihar
I P Ext.
New Delhi-110092

Bluedart guys will never lift phones. And when they leave a message... the message is not clear.

I received a Courier from Bluedart, at that time i was not there, left a message with Phone number.. no other details.

When i tried to call that number no one was there to Lift the phone. I searched in google and found that courier Branch belongs to Balanagar, Hyderabad Blue dart Branch.

This is very very bad

Hi,

This is Nageswararao, On Feb 19th our company(Accenture) sent a courier to me through your Blue dart. But till now i didn't received the courier.

AWB number is: [protected]

please let me know the status, it is very urgent for me.

Bluedart Express — callous job

AWB No. [protected]. This shipment was booked on 30 June 2008 at Malad-West, Mumbai and supposed to reach Cuttack on 2nd July. While tracking on 3rd July, I was amazed to learn that the shipment was directed to Bhagalpur instead of Cuttack. On inquiry, their Customer Service admitted their mistake and promised delivery at the proper address by 4th July.

Today, it is 5th July and the shipment's still not delivered at the right address! HEAVY PRICE TO PAY FOR THEIR IRRESPONSIBILITY.

Courier — courier boy could not wait and he has no contact number

Dear,
I have got the message that collect your kotak mahindra bank credit card from dispatch room .I replied OK I am coming with in 15 minutes, I was reached there with in 20 minutes but courier boy did not wait and return back.
.OK I was Late but When I wanted to call them then I know that he has not got any mobile .what is the status of Express IT.

Arvind kumar sinha

Recieving couriers at 4.30 p.m. 5.00 p.m. since last four months. Blue Dart Local franchise at Jodhpur rudely replied tht it is company fault and can not deliever courier before 2 p.m.. I dont have company employee phone number for any complaint.

Dear sir, I am Aashish Nigam from Indore sending you a complaint about your services
I have a consingment sent by citibank by awb#[protected] which I was to get 5 days earlier but I haven't got it yet .I have shown my id and my personal identification but still they are not handing the consingment over to me.And they are also unable to locate my residential address, every time they are going to my office at odd hours when I am not present in the office because as a Sales Manager I have to be on field the whole day, so many times i have given them time that I am at office but they didn't reach at that time so please redirect them that before reaching at my residences place make a call to me at my cell No. [protected] at leat 15 min.before ao i could reach at home to recive my consingment take it seriously, inform me as well on my E mail ID AS WELL AS ON MY CELL [protected]
thanking you
Aashish Nigam
Indore

hello bluedart team,
i got a call from some blurart person that my some bank document with him, so i told him please delivar this bank document to my office because nobody in my room.after that till today he does not came to my office and he doesnot pick my call.
his cell no is [protected].the document came from barclay bank, delhi.please note my address for delivaring the document-
INDIAN INSTITUTE OF PLANNING & MANAGEMENT
#419, 100FT ROAD, 4TH BLOCK, KORMANGALA,
BANGALORE-5600034
LAND MARK-NEXT TO CANARA BANK
OFFICE PH[protected]

i got the call from bluedart person 27.08.2008 and i tried to call him but he doesnot picking my call.he is from yeshvantpura branch of bangalore.

Credit Card — Identity of the delivery boy

Express IT courier people come to deliver ICICI letters or others and ask for the ID of the person who receives it but do not show their own identity. I want to register with ICICI bank that the courier company be instructed to show his identity as well when he is asking for one. The receiver also needs to be sure that the delivery boy is genuine. Please confirm this will be implemented.

Vijay Aggarwal
[protected]

non delivery of courier — waiting for courier

Dear sir,

i am waiting for my net banking pass words, ...

it should be posted on july 14 in mumbai ---that ref no is [protected]-- but still i am reciving that courier.. pl check it..

Jayavardhanan..

respected sir,
with reference to mesage that i got from HDFC Bank that my parsal code #[protected] posted on 2/9/2008 through your AWB service, but i did not the delivery yet now .So i kindly request you to take some necessary action.