CraftsVilla.com Complaints & Reviews

My order no[protected]. I booked a saree on 22/11/16. My order canceled by craftvilla. On 29/11/16. I not gate my round of rs/-499. Till date.21/12/16. Craftvilla use my money without interest. From 22/11/16. If saree was out of stock. Why not remove image from site. This is one kind of scandal for use other's money. I never shopping with. Craftvilla. And i shre my experience with all my friends....

Dear craftsvilla team,

I have already send mail to your site but iam gating any responses from your side.and i want return my dress anyhow. And my cash refund as soon as posible plaese do the needful
outhewise I will take legal action.
Order no :[protected]
Gresha fashion black gown
MGRS[protected]
Quantity : 1

Thanking you
Regard
Shirin
[protected]...

Its been more than 2 wks i have initiated refund request but they are not processing it.nobody is there to assist.only harrasement.I have been calling them, mailing them but they are just not bothered.Everytime i get the same ans that it willbe done shortly.This is the worst site I have come across.Please take some action so that I get back my hard earned money and these cheats get a lesson....

Craftsvilla.com — Dress return
Sh Shirin Sheikh on Dec 16, 2016
Dear mam/ sir,
MGRS[protected], D black gown quantity, 1 price 1499 order no.[protected].
I want to return this product because it's totally different of the showing pic.and material also not good quality.
So i want my mony back in cash.
Please do as do possible.

Thanking you
Regard shirin sheikh
[protected]...

I bought a lehenga from this website for which i paid Rs.2049. The company mentions that they refund the shipping charges, if any, which is borne by the customer if they return the product. I did not like the product material at all as it was different from what was shown in the image, so I returned it. Pickup option was not available at my pincode hence I had to return the product myself. As the product weighed 800gms, it cost me Rs.280...

We had ordered for banglori black colour lehangha style suit against the order umber[protected], our opinion against the product we thought it would be ready-made but turned up to semi stitched which was not to out expectations and no where it was mentioned that it will be semi stitched either. The quality of the product is also very dull another let down. I hereby attached the snap shot of the dress and the invoice copy for your reference,...

I have ordered two sarees on 1st nov 2016. On 7th nov craftsvilla delivered me a salwar piece which was a wrong product. For which i had to pay Rs. 1049 since it was delivered in my name and address. Also after complaining for refund, they asked me to self courier it. Very poor refund response. One month and 12days and still no refund has been processed.Doesn't value the customer at all.Gives only false promises....

Dear mam/ sir,
MGRS[protected], D black gown quantity, 1 price 1499 order no.[protected].
I want to return this product because it's totally different of the showing pic.and material also not good quality.
So i want my mony back in cash.
Please do as do possible.

Thanking you
Regard shirin sheikh
[protected]
34 silawat pura indore (m.p) 452002...

I have returned 2 dress matterials of 949 Rs each, total amount Rs 1898. It's been a year and half and I keep sending them emails and reminding them about this now and then, but I have not received any response from them, no email, no call, no refund. It's been a year and half as I have placed this order in May 2015. I wish to resolve this issue as soon as possible. I have all the emails I have send them and the picture of the dress I ordered....

I had placed an order on 21st November 2016 with three items, shipment 2 got delivered, Shipment 1 and 3 have not been delivered. I have been following up via email as well as posted on facebook the only reply that i have been getting is, refund will be processed and will get back to you. All the same replies. This site is of very low quality for online orders and specially refunds. Both my orders were cancelled because in one case they were...

Refer my Order Number[protected] for Charkha. After waiting for the product for 10 days I got a message that it can't be delivered due to address not located by the courier service. No courier person has contacted me so far, and my house is prominently located leaving no chance of not being found. This is a complete unprofessional approach and product must be delivered if possible. Failing which refund the payment immediately. Deeply dissatisfied...

Greetings!

I have ordered some dress material on Craftsvilla.com on 20th Nov. 2016. Didn't get any update till 30th Nov. 2016 hence called the customer care and got that the item is not in stock hence the order is cancelled and the amount would be refunded withing 7-8 business days.

First of all if item is not in stock they should inform us and refund money immediately but nothing was done.

I wrote...

Order furnished on 26 nov. Till now not received ant tracking id. Payment is already done through online payment option. But didn't get any reply. From this site. Only a order confirmation number i received through mail.
Please short it out asap. Need to take quick action. Meanwhile this is the case of customer hrashment. It create a dire situation with me. I m not happy....

Order No[protected].
Seller: Rudra Fashion Creation
Response By E-mail (Suleman Shaikh) (23/11/2016 03.23 PM)
We ordered a white and red suit, instead we were provided a white and blue suit, which we returned. As per Craftsvilla return policy we provided bank account details via email at [protected]@craftsvilla.com on November 24th. Its been 6 days now and we have not heard anything from you. This is very upsetting and...

I had cancelled an order, on 27th Nov, but no refund has been done till date. I am always told by the call centre that it will be done in 3-4 days. it looks very suspicious now, as no body from the company has ever written an email or communication on the cancellation. It seems that they have run out of cash and now trying to swipe our cards for their own needs. Never ever buy anything from this website. Fraud, bound to go belly up !...

Hi,
I placed order[protected] against which I placed the order of Two lehenga's but I received only one Lehenga ( Sky Blu one ) .Still Pink one is pending .

I am not even getting the update when this stock is going to be dispatched...

The product I recieved was not at all upto the mark ! It is not worth a buy. Very cheap material used in the gown . It didn't match upto my expectations as seen in the picture ! The picture provided against the product name has a very classy yet elegant look but the product recieved was very dissatisfictory ! There is a lot of work on the bust area with all the sequens and stuff but the suit material which I recieved was very very awful to...

I ordered a necklace set but till now no information has been provided as the deduction of money has been done from my account as the order number is[protected]....

06-11-16

Thank you for shopping with us.
Your order with id[protected] has been successfully placed. You will receive the tracking details once the items are shipped.
Delivery date: 16-11-16

No updates thereafter and today got this mail...

Response by e-mail (Vishal kumar kannoujiya) (18/11/2016 02.06 am)
Dear,

Shipment #[protected]

We apologize...

My order: Order ID :[protected], i have received a wrong order as i ordered: Latest Designer Party Wear Gown, but i received some black dress that too is not a gown, what is this i want it to be replaced by monday i want my order of gown i have waited for this since 4th nov, and then this crap happened.

do let me know that till what time i will get my product....