Eureka Forbes Complaints & Reviews

The aquaguard in name of Smita Tripathy.No service support after repeated telephone calls to technicians.Disgusted with their behaviour & false commitments for last 2/3 months.Technician Names are: Santosh( Cell:[protected]), Jitu( cell:[protected]) & Rinku( cell: [protected]).I understand all are working under Santosh' s supervision.

I believe & trust Tata company an ethical conglomerate and their employees should not behave...

My Aquaguard has been delivered on 03 Apr. Despite calling their customer care repeatedly on daily basis, fresh installation of the product is not yet done. They keep giving false promises about the date and time of installation along with complaint number but to no avail. Strict action should be taken against this company for harassing the customers like this. My complaint number is [protected]...

I got a new aquaguard water purifier as gift from my brother from Navy canteen Kochi in the January 2017, however I installed it on 28/ 3/ 2017, by your service centre, however their is problem in valve of my new purifier, and my whole kitchen is full of water, even after making repeated service request ([protected], [protected]) their is complete cold and callous attitude from the service centre, and no response, Dr Jophie v paiikkatt, professor...

My mother had issued two cheques totaling Rs. 71, 000/- in favor of Eureka Forbes Ltd. on 30th Jan 2017 for installation of security camera and intrusion alarm system. We were assured that the installation would be done in next couple of days. But when no technician came to setup the system even after 5 days we decided to cancel the order and request for refund. The Sales rep Gireesh Gowda(gireesh.[protected]@eurekaforbes.com) assured us that refund...

Hi

Regarding: Installation Request which is pending since 14-Feb-2017

This is to inform you that i have collected 1 no. Aquasure Aquaflo EX Water Purifier from our Company i.e., TATA AIA Life Insurance Co. Ltd., as a gift. On receipt of the same i have registered for installation. When the service person came for installation, he had mentioned that some of the spares missed in the said sealed packet. They are...

My customer code is [protected] and i am using Auqaguard I Nova for which i have a valid service contract for the period[protected] to[protected]copy enclosed). Candle filters of my AG were first replaced on[protected] immediately after signing the contract and same should have replaced again after one year i.e.after 1st Feb 2016. However, the same were not replaced for long time and hence i gave a service request no. [protected] on 12th January...

Dear Sir,

Ref - Service Request Number [protected] and 18277628

I am Aquasure user, called your serviceman for filter cleaning a month ago.

He was new trainee, he took around 3 hours to clean and refit filter but failed to do it and leakage from two points started from that moment, .

After calling him, came back next day but could not fix problem. Insisted to fix the issue by calling...

I hv purchased dr aquaguard magna in Oct 2016. Within six months the light has changed from blue to green. Lauched complaint with customer care on 26th mar 2017.. Several follow up with sales guy and customer care but no one turned up. just worst after sales service ever seen. Even in the booklet there is no troubleshooting guidelines. Are we drinking impure water? The product is under warranty..bought it for 13000. Pl please help....

Still no action initiated, still my cheques are not banked.
Its 2 months and none of payment is debited.

Already complained before, pasted below

Dear concern, i have queried for aquagaurd on 30 jan 2017 at call centre and executive vistied my place, i selected the model and made a payment of 3000 via cheque in favour of eureka forbes, product was of 14999 (ro/uv/uf). i asked abut finance scheme he suggested...

At time of purchase your product your sales person promised me to give Golden card for life time free service of same product but after some time he refuge to give the card and not picking my call, Sir you are requested to take serious action against him and please provide me card as early as possible

Details are as follows

Sales persona name : Akash
Contact No.of him :[protected]

My customer...

Negligence of services. Just make us fool by bypass of water instead from U.V. or R.O. it is just the water we get as it is as in form of regular tap without Purifying, R.O.or U.V. After complaining also no one come to clear problem and so company is cheated with customer to give his services as after purchase of machine it is responsibility of company to do everything for one year. Now it is just 8 month from the purchase of product and...

NEVER EVER BUY EUREKA FORBES PRODUCT
EXCELLENT MARKETING - NON EXISTENT AFTER SALES FOLLOW UP
Dear Sir,
1. I am Dr Awadhesh Pratap a retired Defence Employee
My address 1010A Sector M Aashiana Lucknow
2. I was approached by your marketing rep Mr Ravindra accompanied with Mr Anurag Awasthi Regional Head.
3. I was convinced by them to get VIDEO PHONE installed at my house, for which I paid Rs 21,...

Service of water purifier was due since November 2016. no one visited till date. This also happened in 2014 ans service duration was extended by 06 months. Same is being repeated now. Request send your service rep immediately. My address is_
F-129A, South City, Rae Bareli Road. Lucknow UP 226025
E mail - rvsingh5379gmail.com
Mobile [protected]
Thanks

Col RV SIngh...

I had purchased aqua-guard ro/uv on 29 mar'16 from csd taurus, mall road, delhi cantt vide invoice details 168003/29apr'16. At the time of installation, we were informed by aqua-guard engineer that one part is damaged & needs to be changed. Now, we are follow up with ngineer & customer care center, finally lodged a complaint vide no. [protected] but nothing has worked. Now, it's almost 7 days, neither engineer had came nor replacement had...

We ordered "Dr. Aquaguard Classic + with Booster pump" from chennai sales office. A representative named U. Karthik came and told us about the features of the product. And we liked it. Then we placed our order.
Being an old customer of this company (for20years) we asked for some discount and he agreed to give the product with 500₹ less. He told us that the product would cost around 11400₹ with the discount it will be 10990₹....

Hi raised the below complain Id [protected] on April 3rd.The complaint was regarding my fresh installation of aquasure Maxima RO+UV .DESPITE multiple reminders the installation has not happened.the service center guy is asking for a brine of RS 500 for the installation.As a new customer I am entitled for a free installation.

I was using HUL Pureit and I never faced any issue with them.Eureka Forbes service in india is pathetic....

Hi Team
I raised a service request for servicing of My Aquaguard Magna HD UV+RO, more than 3 weeks ago. Your representative came and instead of providing any service, he asked me to renew my AMC and he will provide the service next day.
Once i did that, despite continuously following up with you guys for over past 2 weeks no one has still came for service.

Please escalate this.

Service Request Number:...

My contract number is 23506177 and i have paid Rs 4510 for a 3 year AMC from 2014 May to 2017 May. i have tried calling customer care numerous times but there is no response received, music only keeps playing for long durations. i called on a service number i found and the lady instead of taking complaint started upselling a new kind of purifier. then said, let me schedule a demo and the person will service your machine too. on stating i...

I have RO enhance. there are ants, and many insects in the tank . this is not only my problem but of several customers .but still eureka forbes is not taking action after calling many times they dont take any responsibility for pure water. They only know to take money from customer. They provide worst service. Advice to customer not to buy anything from Eureka Forbes...

Hi Eureka Forbes Team,

I have been requesting for a reinstallation since one week as I moved to another house. Request No [protected]. I am on an year contract and during its renewal, you guys call me 10 times in a day and when it comes to reinstallation, you are lease bothered about it. Everyday, your customer care says the technician will visit today but never happened so far. Why do you follow such an unfair practice ?br...