Eureka Forbes Complaints & Reviews

Dear Sir
Feeling very poor writing against a reputed company
I have purchased a door phone on 8 Nov and requested to install in February as my flat was not ready
Entire payment r made same day from
Last month I am continuously asking for installation but no response
Hope now my problem will be resolved

Receipt no[protected]
C s s code 9083261
Executive name shanu sharmabr...

Aquaguard classic+ was installed at my house on 9.3.2017 with Order no.[protected] and Customer ID [protected] by your representative Mohammed Altmus mobile no. [protected] and it was assured by him that I will get my bill by post within 10 days.But till date I haven't received the same.Mohammed Altmus is not picking up the phone.I am going in consumer forum now....

We are senior citizens and in possession of AG classic water purifier machine since many years. Since last 4 years we have been paying 2 yearly charges for AMC.

Recently we have observed that the filter case has worn out and developed a crack. On contacting your customer care, we were guaranteed a replacement of the same free of cost but when technician visited us, he said it will be charged.
In the mean time, we have...

Hello, we are raising the first service request for aquaguard enhance purifier bought in 12/16... Everytime the customer care promises to send the technician next day since 3rd apr and they keep creating new complaint nos? All promises have turned out to be false?
Please advise is this your company attitude?
What action will be taken to address my complaint as the installed purifier is not working anymore? Please take immediate...

Complain no:[protected]
This complain was registered on 27th of march before this I had registered a complaint when a technician came told he has fixed the problem but the problem began immediately he left I called him he told he will send his colleague as he is going out of station from march 24th till date I'm following up in customer care calling the executive there is no response at all this is the worst customer service n people...

Sir,
I have registered my complaint for new installation of Aquaguard Enhance RO+UV on Friday (8th April, 2017). Till now no one technician called me. Daily i am calling customer care service no[protected], till now 10 times. but no one customer care executives, named Suraj, Prem Manikanta etc., is not forwarding my request to technician. Even no reply mails from executives when i sent request to [protected]@eurekaforbes.com. try...

Dear Friends
Last Friday upon my request one of the eureka water purifier sales man came to my home to show a demo, and immediately i have ordered since i knows eureka s brand, i have ordered for Dr aqua-guard HD +RO, but on the next day they have delivered a product which is older version for this model..when i check with sales agent he is saying he will replace it soon, daily i am calling him and asking the status of this replacement,...

Myself praveen, bought your product - aquaguard enhance ro+uv water purifier on 08-apr-2017 to the amount of rs15000/-. I made a request for new installation on 9-4-2017 and i got a reply that, i will get a technician for new installation within 2 working days. The reference id for that call is 99098758.

Today is the second working day (11-apr-2017), so far i have not received any calls from installation engineer, so i have...

Dear Sir,

One of the Eureka Forbes representative Mr. Anand from Hubli branch has visited our house for Dr. Aqua Guard product sales, and we have trusted as a reputed company and believing the company we have paid the amount of Rs. 15490.00 vide cheque on 10.04.2017, there after neither person is available nor his contact no is in service.

Concerned may kindly look into the issue immediately and resolve the...

I hv bought a Aqua Guard ENHANCE RO on 6th April n it is not installed at my home yet. I have been following with thier customer care team twice a day bt still they could not ensure abt the services they are supporting for. I also had raised a complaint#99091349 on 8th April bt no progress made on it since a week time. Even thier technician does not know how to deal with customer so i would like them to educate for the services they are providing....

Have lodged a complaint to repair Aquaguard classic model, but everytime a technician comes he informs that the parts for this product are nit available. This issue has been pending since last two months .
This product is on their catalogue online, How is it possible that spare parts arent there. The have visisted my house twice in this period and taken visiting charges too....

Sir,
Our Aquaguard enova model developed a problem. There was no bip sound. We made a complain. Technician came and changed the circuit. From next day it did not work. There was no water flow. Again I made a complain. Today technician came but failed to do anything positive. He told that he would come next day again. As a result we are not getting pure water for five days. My daughter is suffering from diarrhoea. We can not expect...

Hi,

I've purchased AMC online for my AQUA SURE RO NANO of Amount 3625 on 18th Mar'17 through my credit card number 1133 (last four digits), while doing the payment process due to some technical reason the payment was debited through my card but the confirmation of AMC done was not received at my end. So again I've did a payment of the same amount.

I've already logged the Query through customer care but still...

I was promised a buyback of my old water purifier by the company salesman for Rs. 500 while he was pitching a new R.O to us.He gave us an assurance that Rs.500 would be deducted from the bill of the new purifier.But, after the installation of new purifier, he openly refused to honor his words & disconnected the phone.His name is SIRLEP SHARMA--[protected].
If this is how your salesmen make a fool out of the customers to sell the products...

I bought product Jan-2017 and the sale person swiped extra Rs.1000 rupees and he said it will back within a week, but i didn't get later, spoke to customer care, still i didn't money back (3 months over after buying product). i shard two time my account details as well.

Customer Id: [protected]
Order No:[protected]

Even sales person manager is not responding properly (Sarvanan -- [protected]),
Sales...

I bought the above product from Vijay Sales - Chembur-Mumbai on 27th March 2017 by paying Rs. 5499/-.
A technician from the above company ( outsourced by them) came for installation on 30th March. After fixing and checking for almost 45 mts he orally said that the said Eqipment has a manufacturing defect and needs to be replaced. we have asked for a report for the same but he refused.
His mobile no is [protected].
We went...

I have been using Aqua guard Eureka Forbes for the last 25 years. My customer ID is [protected] My mobile # is [protected].

During my service with SBI, I was having the product installed at my residence at Banks cost. Any service request was made to the bank which in turn used to take up with the company which was keen on providing me service as and when required. But, things have changed and after retirement om Bank's active...

I purchased Ur useless product Dr. Aquaguard water purifier 3 yrs back. It worked for first 6 months, later on full of problems. Made many complaints, no proper service and no proper response from the service team nor the higher officials.

The machine is used as a showcase item.

I didn't request for any service, but often am received messages starting that I requested for the service and yesterday I received...

PURCHASED aquaguard one year ago. ONLY once free service done. Techicians not visiting for service. ONLY once service is done. That too after calling many times. One more mandatory free service is pending. They are not taking responsbilities in visiting. I am getting messages that your aquaguard free service will be done, our technician will visit soon. But nobody visiting. Make the system properly.
PLZ take action

MOB...

Hi,

I had purchased water purifier Dr.Aquaguard Magna HD RO + UV on dated 17th June 2016 and the Customer ID is-[protected]. As per the service life of the filter cartridge mentioned on the user manual is

6000 Litres & it is frustrating that since the last one week the filter had stopped working. Then I had booked the complaints the service team & he confirmed me that all filter cartridge are block & need to...