Eureka Forbes Complaints & Reviews

Sir:
I ordered Eurovigil security system from Eureka Forbes on 20 June 2016 and paid advance 10000 and the balance amount 49940 before installation. Partial work has been done in the last 10 months. Hardware is lying with me and it may become defunct after some time. The technicians involved have stopped responding to my telephone calls. Even their superior has not responded to my email.

Please note: Customer ID 441793,...

I purchased a water purifier on 14- april 2017. Since then i am calling your customer care each day and trying to get someone for the free installation. But as it is free and company is not willing to provide any free service, no one is coming for installation.

I have tried 06 days and 20 calls to customer care. Each day they told me, someone will call you back and visit your home. But no call came and no person came for installation....

I purchased a water purifier on 8- april 2017. Since then i am calling your customer care each day and trying to get someone for the free installation. But as it is free and company is not willing to provide any free service, no one is coming for installation.

I have tried 10 days and 20 calls to customer care. Each day they told me, someone will call you back and visit your home. But no call came and no person came for installation.br...

Aquagaurd service in pune is horrible. We moved from bangalore (Where service was ok) on april 8th, 2017. Since then we are following up everyday to fix the issue that there plumber created during installation.

Calling up customer care number is very frustrating. Everytime, they mention that issue will be fixed before tomorrow 12 noon. But neither does anyone come to fix the issue, nor anybody calls back. They have given supervisor...

I purchased the above items.
Delivered at home by the agent, and cash paid. refused other forms of payment
I was told that the tax receipt would be e-mailed and hard copy delivered.
Many calls made to the customer care They would not even register the complaint.
No response. It seems to be a scam Without a tax receipt I cannot register the purchase and if there is a problem claim warranty.
Tried to call...

This complaint is from the address
17, Shivlok
Kanker Khera
Meerut
Uttar Pradesh
250001

We are so much disappointed and annoyed at your services
We have called your toll free number on 13th of April 2017 and got a number of the Uttar Pradesh center I.e [protected] we have been calling on this number since then and everyday but you people keep on telling that we will be there tomorrow....

Respected sir
I am Prakash Chandra Shukla costumer ID-[protected] from Allahabad
I had purchased your Dr. Aquaguard classic+ on[protected].
Within one month I started noticing the defects in the product .(colour of water was yellow)
So I thought to co-ordinate with your company and get a repair.
But I don't know what is going wrong because first of all nobody came for a repair and on top of that we got...

We bought ro+uv magna model of aquaguard water purifiers in march 2016. we have been facing issues within 15 days of purchase. everytime the technician would come and clean up and give some excuse. every 15 days the water would stop. after this happened for 6-7 times, they included the sediment filter for which we had to pay. this should have been done much before.
After that it was working better with problems again after 2-3 months...

I have placed compliant several times for service under warranty from 26th march 2017 but unfortunately there is no response till today. I bought the aquasure maxima ro +uv from amazon online shop on 20th march 2017. Every time they give a new date but don't respond. My registered mobile number is [protected]. Is company liable to give service across the country?...

I have raised any complaint regarding blinking of service LED for my water purifier aquaguard genius. then the technician came and told that he will fix the issue, and also asked me to go for 1 Year AMC. if you get the AMC will fix the issue and you will get 3 servicing for 1 year free. based on that i registered for the AMC with the payment of R. 4970/-. after that he verified the purifier machine and told me some parts needs to be replaced...

Your representative Mr. Sumanto, Dhanbad (Jharkhand) Area, Mobile No. [protected] have taken AMC on behalf of Eureka Forbes for 01 Year by AMC Amount Rs. 6200 approx. But till date he has not visited in the vidyalaya even though several reminders on mobile. I have also complain through SMS on complain No. [protected], but till date no vain. You are requested to indulge your personal intention to resolve the case immediate to avoid any further...

Customer code: [protected]

I have entered into a 2 year AMC from February 2016 to February 2018 with Eureka Forbes for my Aquasure Smart UV model. Accordingly, a service was due in February 2017, which is still pending. I had called up at their customer care center and after a round of verification of my AMC they provided a service request number [protected] on 11th April 2017 promising service within next 24 hours. Nobody turned...

Ureka Forbes management,

I got fed up with your team and peoples, they are cheating to customers like anything. Myself is Om Prakash Gupta – [protected],

Complaint no.1
I purchased one RO (model Enhance RO) under 3 year payment scheme – Rs. 1900/- quarterly ( 11 instalments).
Sales man code – 9081568 – Name – Pardeep. Purchase date – 28.02.15.

My ECS was not started...

I purchased Eureka Forbes Aquasure Prime 4 L water purifier online from PayTM. I register the installation call and it got successfully installed by the engineer. Since the installation, I am facing an issue with this product. It started with the notification light issue, again for the blinking light, no water flow, heated water, slow water and so on.. every time engineer comes, service it and it starts working but ... only for some time...

Sir, we had purchased an aquaguard from eureka forbes on april 23rd 2016.in the month of december, we encountered an incident with the purifier, that the filter stopped filtering the water. The product was under warranty period, but the company refused to exchange the product for a new one. Instead, i had to buy an external filter for the aqua-guard for rs.2500/-. Today, 16th april 2017, again, there is a problem with the water purifier....

My previous report was as under on which basis the request nmber [protected] was allotted:-

My AMC is signed on 28/9/14 for three years lasting from 28/9/14 to 27/9/17. As per terms and conditions I have to get three sets Carbon and filter candles during the AMC period.As the life of Carbon and filter candle is only one year as ypur view. On signed AMC one one set i.e. one Carbon and one filter candle was provided on 28/9/14...

I am a loyal customer of Aquaguard from the day I started using it.I own an Aquaguard Enhance RO+ UV purifier. A week back I noticed that there is a small taste difference in the water which we get from purifier. So I raised a service request to check it out. The representative came and checked the hardness of water and found its way more than 130 which is not suitable to drink. And he immediately told to change the candles which will cost...

Dear sir I have purchased Dr.Aqua Guard classic + from your site through an order no [protected] and it has been delivered to me on 06.04.2017, as per your site there was a gift of wrist watch of PROVOGUE company and it has been delivered to me today.also in this scheme there was a gift coupon which was shown at sight there which was on purchasing Aqua Guard only up to 30.04.2017

Sir I have not recd.that gift coupon.so you're...

I have entered AMC on 19.01.15 vide contract receipt no. 10/24316818 dated 19.01.15. In the last 2 years, only one time filter change had been done. Next change of filter is due on Jan'17. But no body had visited my residence as yet. The service under AMC is extremely poor indeed.In the last two years nobody had made contact with me in respect of service .Even while making contact with the mob no of the authorized representative, it was duly...

I, kantilal J Patel, purchased the above product on 13.06.2016. after a few days, the led light stopped showing red and orange signals. It was supposed to show red when process of purification was on, blink red for system error, show ember when tank was full et.they
however, it only shows green all the time. After complaining, their technician said its ok if the light shows only green and note red or ember. but he promised to change...