Eureka Forbes Complaints & Reviews

Hello sir i got aqwagard water purifier last 1 year back and some personal issues i am not able to pay the amount of rs 3000.00 so your sales executive mr ravi kumar come to my home at mid night that are using very bad language and slage words... That r giving me and my family mentally and fiscally arrasment.. Please take some action about him its my humble request... His name ravi kumar and his no [protected]/[protected]... I am waiting for...

Mr. Hattarki
401, sannidhi enclave,
Nrupatunga nagar, 5th cross,
J p nagar 7th phase,
Bangalore – 560 076
Mob. No.[protected]
Email: [protected]@gmail.com

Subject: for my purifier not service after till date my customer code – [protected].
I have got eureka forbes purifier with invoice no. 24415349 – date 02/03/2015 and my customer code is [protected] and till date...

Dear sir

As per our discussion on call today we are provide you standby unit and saturday on 18 march i will visited at your place with our company’s quality had mr. Kalpesh n resolve your unit issue for permanent solution...

From: gokul nadar [mailto:gokul. [protected]@outlook.com]
Sent: 14 march 2017 13:35
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com;...

We have been registering complaints regarding service due from 1 month but it is not being attended.
We purchased aquaguard ro + uv in february 2016, our first service was due in august but nobody turned up till october 2016 and then they said that the filter had to be replaced because we dint get it serviced. The service technician did not turn up and we had to face the consequences. Now we renewed the service contract along with...

Dear concer

As we make full payment of door camera and still they didn't fitted the camera as I am very sad to see this type of things happen in a limited company as your all staff is stupid and now I complaint in consumer court and in police station as ur regional head mr Bhati also did it give response his no is [protected] Dinesh Bhati

Solve complaint immediately
Nitesh paliwal
General secratory...

Its been three years that I am using Aquaguard Water Purifier (UV Plus). But I am really very sorry to say that the company has a very very poor after sales service. I need a servicing of my machine as it is not been serviced for the last 8-9 months. I wanted a servicing, my ID is 193306. For the last 1 week everyday some girl or the other from customer service desk (Arpita, Kushi)are calling and telling me some service personnel will come...

We were under Annual Maintenance Services with Eureka Forbes for our water purifier Aquaguard Royal. Our Customer Code is [protected]. (Period : 11.02.15 to 10.02.17). However the last service was done on 03.03.17 by Mr. Sanjib Biswas. (of 174 Ramesh Dutta Street, Kolkata : 700006). His attitude was not professional. He came here without any preparation or intend of servicing the product. He didn't bring anything (carbon or candle) required...

I have purchased Dr Aquaguard Classic on 13th Nov-2016 but till date I have not received any Bill. Mr Vaibhav Dhanawade ([protected]) was the sales person from whom I have purchased the purifier.During purchasing I was told that Bill will be couriered from company and I will receive the bill after 15 Days.But till date I have not received the Bill.Its really frustrating that I have to run for my own Bill and fails to get any positive reply...

I have purchased a vacuum cleaner on 17.02.2017 on line through amazon.in. l got the item along with demo CD which is not working, no manual book also. I requested many times for demo. But nobody has come to my residence for showing demo of vacuum cleaner. How to fix all accessories and how to use it, I do not know. The item is kept idle.
So I request you pl. Arrange to send Aman to show demo in my residence as follows:
31,...

We had purchased an Aquaguard Magna RO for Pudupet urban Primary health centre, Chennai, on 22/11/2016.My customer ID is [protected].For the past 3 months, it has been breaking down frequently(water does not come out of the dispenser) and we are forced to buy drinking water from outside for the patients.every time we have lodged a complaint, the service people provide only temporary solution, which works for only a week.Even after lodging...

I suresh kumar from Tindivanam, have lodge a service request ( Ref no: [protected]) a week before. but till now service has not happen. due to delay in poor service we are force to drink contaminated water. we have contacted pondicherry branch but there is no response from the branch. our details as follows : st code 59321, customer code 650. kindly do service as early...

This is incontinuation to my Last mail dt/ 06.03.2017 to Eureka, re: replacement of Dr. Magna RO/UV purchased/installed on 16.02.17, after there 6th technician/official visit to repair/check manufacturing defects, I was obliged by dismantling on 08.03.2017 of machine. On telephone, it was promised that new one will be delivered within 48 hours, but now 96 hours, there's no hope, in view of holi festival, that I may get the replacement in...

I bought Aquagaurd water purifier model Genesis from Croma store in Phoenix Mall in Chennai. The unit was purchased on Feb 11, 2017. The unit was sitting on the kitchen floor for three weeks.The installation happened only after many calls and emails to both Croma and Aquagaurd on March 3rd.
The unit did not start first. The installation person opened the complete unit and spent two hours and many attempts to fix it. He was able to...

I have bought your product 11 months back.Machine complaints are happening frequently and its taking a too long time to get it rectified even though its in warranty period.
Presently also I have some complaint with my purifier for which i have registered on Feb 24th and they haven't turned up still.I have made several calls to their Kochi office also and they are not giving any notice so long.
Trusting a company like eureka...

On 27.11.16, i purchased eureka forbes ro+uv+ ltds from hariom electronics, agarwal plaza, m2k, sector- 03, rohini, new delhi-110085. It was fitted by company service agent in my house no. 115 /f-24 / sector- 07 / rohini, new delhi-110085. The unit started working but water was leaking from unit.Service agent was called on phone who attended unit on 28.11.16.But leakage did not stop. As i had to go out of station, i switched of[censored]nit.br...

I am not satisfied with the sale representative named Ranjeet Kumar ([protected]) and also with Akhilesh pal ( [protected] ) and they said that they will do nothing about the product
Product Dr Aquaguard gives the purified water very bad which is not drinkable.
Kindly provide the solution ...
Regards
Aditya trivedi
Mob. [protected]
Jodhpur
Rajasthan...

I bought Dr Aqua Guard Magna in July '16. Since last 2days the green light is blinking. My product is in warranty period. I had just got the outside filter cleaned a few days back. So when I called the service center they sent some one to clean the outside filter again which was already clean and refused to replace the filters inside. This is the normal trend which they follow, wait for the warranty to expire and then ask us to shell out...

Dear Sir,
I purchase an Eureka Forbes Enhance RO in July 2014. My Payments was debited by ECS. And all The payments have been debited Accordingly Invoice(as per Decide) . But Still Amount is going to debit from my account in Jan 2017. I want refund that amount Sum of Rupees 1500/-. Please take action regarding this as soon as possible.
Thanks

Regards
Narender Singh
Mob. [protected]...

We lodged a complain on 02.03.2017 that no normal water is coming out through the normal water channel/tap. Our docket no. was [protected]. After that everyday we contacted over phone with the customer care for sending technician and everyday they assured to send on that day. Till today no person has attended the complain. Our staff members are unable to drink water as only cold(chilled) water is available. We have an AMC with you but not...

I purchased a new Aquaguard magna UV water purifier.When the machine came by courier and the technician opened it for installation, he found the 2nd stage filter broken from the connector. Now a new machine will be supplied in place of the damaged piece. This puts a big question on the quality control of Eureka Forbes when their products are packed or else the courier company which they claim are responsible for the damage. I will have to...