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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 163

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D
DARSHAN D L
from Shoranur, Kerala
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delay in schedule.. very much delay

Train no 17326 bound to hubli from mysore is not moving as per time. It is worst than local passenger stopping at every station for crossing. Train is named as vishwamanava express & going worse than local. We will reach our destination ide 1.5hrs delay. By this time i should have reached my destination but still now 1hour pending. Very worst service by indian railways. Road way was better than train.

Pls try to maintain time...
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A
Amos Gnana Sekar
from Chennai, Tamil Nadu
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request for refund amount

Address:Chennai, Tamil Nadu

Respected sir,
Respected sir,
I had booked a ticket from ten to tbm on 21 feb 2018. I got an error after payment and i was not refunded yet. But the status has an update of refunded. Kindly make grateful measures for the amount to be refunded. Else we may proceed via consumer court. My transaction id [protected] & [protected] plzz refund my amount very shortly...
+1 photos
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M
mrig gupta
from Bengaluru, Karnataka
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refund against failed transaction

Website:www.irctc.co.in

I tried to book tickets through irctc but somehow all transactions got failed and my money got deducted. I got refund for three transactions among 4. For one transaction i still didn't get refund, its already more than 12 days. I have sent so many mails to irctc ([protected]@irctc.co.in) but didn't get any response. Also tried to call customer care but that also of no use.

Below is the transaction details, between these two i got...
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M
Md Sabir Ahmed
from Muragacha, West Bengal
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hilarious website

Website:irctctourism.com

I found that irctc has started another website specifically for accommodation, hotels, tour packages booking. Yesterday i entered the website (Irctctourism.com) through irctc.co.in after my train booking for retiring room booking. But unfortunately i met with one of the worst website of nation level which is used to serve the people of india. After 100 odd attempts i finally managed to login but again after 10-20 attempts i managed to fill...
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R
rbskhushi
from New Delhi, Delhi
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login problem

Sir my user id is rbskhushi and i purchase a ticket approx 21000 from this id but due to server error we are unable to login we are send lots of message from [protected]@irctc.co.in my first mail send to irctc on 30.01.2018 but today is 27.02.2018 and i am unable to login, no any executive are helping to us, please help me to use the user id rbskhushi. We already send a mail to irctc from our problem any i am tray to call customer care daily to...
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M
mayurgoal
from Mumbai, Maharashtra
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1) food quality 2) for reservation

Address:Nagpur, Maharashtra, 440009

1) my pr no [protected]. Had order veg birayani from pantry but taste was very poor. Rate was rs.10 higher then the it cost rs.80.
2) my pr no [protected] was not confirm so cannceled and cancelation charge added to me 60 rs.

Then again i have to take general ticket of 300+ fine to get in resevation boggie 500 rs. (What it cost to me 860rs when actual ticket is of 540rs.) what arrangement you do when you notice (In pick...
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A
Animesh2408
from Raipur, Chhattisgarh
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extra charges, bad service and behavior of staff

I was traveling from mumbai to indore through avantika sf express (Train no.12961) in 3rd ac (Coach - b3-5) on 26th february 2017.
As per my expectations 3rd ac service of such a long route journey train should be very comfortable. But the journey was exactly opposite to my expectations.
The staff was very rude and does not provide all the services as per the guidelines.
Also the dinner was charged extra. As per the charges...
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K
ketanmodi8887
from Ahmedabad, Gujarat
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cancel irctc registration

Address:Gandhinagar, Gujarat, 382024

My name is modi ketan arvindkumar

My vodafone mobile no is [protected]

I want to register on irctc with this my mobile no [protected]

But the site says that this no is already registered.

So first cancel this registration, so that i can register

There is a misuse of my mob no [protected]

So make necessary changes and allow me to register with this mobile...
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J
jai_0207
from Mumbai, Maharashtra
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refund regarding booking failed on irctc

Address:Thane, Maharashtra, 421501

On 23-feb-2018 will booking ticket online every thing was correct, filled ticket booking form & then online payment by net banking also successfully done.
But after successful payment did not get any online ticket receipt & got below sms.
"an amount of rs 625.0 deducted against irctc txn id [protected] on 23-feb-2018 will be refunded as your ticket could not be booked / service not rendered."

Kindly refund...
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Address:Ahmedabad, Gujarat, 8196515
Website:'[email protected]'

Dear sir
Passbook photos

I have booked my ticket on 15.02.2018 but due to some technical issues transaction have been fail and i have no received money.
For your reference i have attached mail which is received from irctc.

Irctc id-mbb007

An amount of rs 910.0 deducted against irctc txn id [protected] on 15-feb-2018 will be refunded as your ticket could not be booked / service...
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J
Jaysheel Kunder
from Mumbai, Maharashtra
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deactivation of user id and release of pan card

Address:Mumbai City, Maharashtra, 400070

I have given a request to de-activate my user id and release my pan from the irctc website on 23th january 2018, but still there is no action taken on it. I have written many emails to customer care of irctc and each time i get a new complaint number
Jaysheel kunder hereby request you to please de-activate my user id talishman and want to get my pan ahppk6602g released from irctc.

I undertake that i will never claim...
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A
amrutrt
from Vasai-Virar, Maharashtra
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flushed pnr

Website:IRCTC App

Hello,
Today (25 th feb18) i have booked a ticket, details is..

From manmad (Mmr) to hubli (Ubl) d
Date of journey is "26feb18", train number-17324

But when i checked the status (Pnr-[protected]), that is showing "flushed pnr / pnr not yet generated". My charges has been deducted from my account then why it is showing "flushed pnr". If it cannot be confirmed then unnecessarily amount will be deducted...
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I
Izhar Shaikh
from Surat, Gujarat
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forgotten of user id and password

Address:Bharuch, Gujarat, 393001

Good evening sir
I have forgot user id and password
Kindly help me for my user id and password.

I have created many time ago and i did wrote anywhere and now i wanted to book my ticket but unfortunately it can not be done due to forgotten user id and password.

So please help me for redirected for my use rid and [password.

My email ; [protected]@gmail.com
And mobile no;...
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C
Chandan Singha
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tatkal ticket not booked fees deducted

I purchased a tatkal ticket in irctc app from khargpur to kalyan jn but transaction time money deducted from bank but ticket not booked. So i want my money back. When i online purchase ticket that moment server was slow that's why my ticket price deducted but ticket not booked. Please upgrade the system or people always depends upon agents.
Transaction id - [protected]...
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R
Rjogibabu
from Rajampet, Telangana
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canceled ticket part payment via paytm

I booked a ticket from irctc on on line for train no 12816 dated03/11//2017
On some cause i canceled my ticket on 12/02/2018 date of journey is 03/03/2018. The irct refunded the amount rs.755/ to my bank / in my irctc
History they showing the amount after canceletion 2535/ but my bank recived only 755/ below i am give the details.

Transaction id for booking :- [protected]
Pnr no [protected]
Transaction...
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M
mickee97
from Unnao, Uttar Pradesh
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catering food

Address:Ghaziabad, Uttar Pradesh

The catering menu irctc provided (Print on ticket) doesn't exist in vaishali exp 12554. Today24/02/2018 they refused to give it at that rate.
Kindly give us proper reason why catering system do this. Why they taking high price for same food.
Tea at ₹10 meal upto ₹90-150.
Hopefully irctc solve this problem soon, this is totally arbitrary of catering staff.
Thank-you!...
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R
rk641
from Bhagalpur, Bihar
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not confirmation of waiting no seat

I, mr sn singh have done reservation for 2 bearth from ujjain to bilaspur junction for train no 18244 - bilaspur express in ac 3 tier on[protected]For journey on[protected] with pnr no[protected] and ticket was rlwl/1& rlwl/2. Another ticket for same destination and same date and same train with pnr no[protected] on[protected]For 22 feb 2018 journey) and it was elwl/13. But at the time of journey my wl/13 ticket was confirmed whereas...
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V
Vandana_2018
from Rajgarh, Madhya Pradesh
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opening a new user id

Sir i want to open the new user id. From last week i am trying to open an user id.
I had given my new mob number & email id. I followed the steps given in document to open new user id.

I had never used my mobile number or email id on irctc booking.

Still i am getting message, your mobile no is already in use or your email-id is already in use.

Pl. Reply me on verity. [protected]@gmail.com...
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C
creghu
from Badagara, Kerala
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ticket booking failed, money gone

Address:Alappuzha, Kerala

Dear sir/madam

I tried a ticket booking from mumbai to bengaluru. The booking failed and the money was deducted from my account.

Sbi transaction detail is as below.

22-feb[protected]feb-2018)
To transfer
Inb irctc-railway ticket book railway ticket booki
[protected]igacyvcer6
3, 961.80

My failed transaction history is as below.

Transaction...
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N
Naga Durga Satyanarayana Kota
from Alampur, Telangana
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ac doesn't work in 3a of train no 18520

Website:www.irctc.co.in

Dear,

I travelled in train no:18520 from pune to bza on 22 feb, 2018 with berth no:b2/mb/53. The entire day we suffocated a lot as the a. C. Didn't work. Even after we complained, the technician was unable to resolve the issue. There is no point for us to pay a. C. Fare where we didn't get the facility at all. Please take care of it

Thanks and regards
Satyanarayana kota
Email: [protected]@gmail.com...
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