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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 166

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A
anandsingh1@
from Kolkata, West Bengal
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i have submitted a complaint with id 1861150

Address:700053

As i have given a complain dtd 09.02.2018 on irctc about the tickets i havebooked on dec 2017 from nugalsarai to buxar and another was from buxar to howrah sir till now no one has informed about my complaint.. Please take action about it and its too late to solve it... As the customer of irctc its very bad that one problem gets so much time to get solved... As my registered number has been provided to irctc they can messege me on that number...
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H
harshala agale
from Savantvadi, Maharashtra
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registration cancellation

Address:Nagpur, Maharashtra

Dear sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but i could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.
Yours faithfully
Harshala agale
Cell no. [protected]...
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B
Baba20babu
from Padampur, Odisha
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food was not delivered in train no. 06058

Address:Angul, Odisha, 759122
Website:irctc e catering services

Dear sir
I had ordered as order no. 1508154 at khurda road jn. (Kur) on dt 01/02/2018
But it was not delivered inside the train i. E seat:s6/8 and same was intimated earlier through the irctc feedback procedure. Till the date i have not get any assurance and return of my money from irctc though it was seems to be wrong decision of order of any type food from irctc which was made me completely hungry in that day to me and my...
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L
Lekha Sen
from Kolkata, West Bengal
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irctc refund issue on cancellation

PaytmsdkIRCTC refund issue on cancellation

On cancellation of ticket booked on 03.02.18 for journey date 12.03.18 in Howrah Duronto exp (12221) pnr no. [[protected]] from Pune to Howrah, transaction id [protected], irctc is showing that rupees 2740 has been refunded to bank paytmsdk. But the amount has not been credited to my bank account yet. Refund date is showing as per irctc 15.02.18. Let me know the reason for...
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T
Tejal Mewar
from Surat, Gujarat
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awaiting for the refund for the cancelled/failed transactions

Address:Surat, Gujarat, 395003

Dear sir,

Against below transactions i have not yet received refund from your side. Kindly look into the matter on most urgent basis. It shows that refund was made on 27th january 2018, but no money has been credited in my account yet.

Transaction id : [protected] transaction date 25-jan-2018 cancellationid /refundid : [protected] for rs. 1645.00


Transaction id : [protected]...
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Address:Nadia, West Bengal, 741404
Website:www.irctc.co.in

On 10th January 2018 I booked ticket for Journey from Kolkata to NJP which PNR NO is [protected]. Later I booked return ticket on on 14th Jan 2018 which PNR no is [protected]. Both ticket I partially canceled on 9th Feb 2018. Among them I received only refund amount of PNR NO [protected] and transaction id is [protected] but did not receive any amount for PNR NO [protected] transactiion id is [protected]. It is showing status refunded...
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N
Nishant Yogi
from Noida, Uttar Pradesh
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complaint about irctc food plaza at jaipur junction platform no 1

When i went to the irctc food plaza and asked cashier for a normal plate he told me to give change by saying that he doesn't have change for 500 rs. I waited there for some time to let him having change for 500 rs and i saw him to have change for 500 even he did not gave tocken for plate and then after some time when an uncle came there he gave him change of 500 rs. When i asked about this partiality he replied uncle is having total bill...
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P
PBijwe
from Gurgaon, Haryana
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incomplete booking- payment deducted

Address:New Delhi, Delhi, 11016
Website:not getting ticket after booking

I have booked a ticket for mrs babitai mohan gawli for travel from h. Nizamuddin to pulgaon in gondvana express, on[protected]. After making the payment of rs 306.80/- through sbi netbanking, there was some failure. When i checked my bank account the payment is done. However, when i logged back to irctc i could not see the reserved ticket.
My email id is [protected]@gmail.com
Mobile no. [protected]
I request you to kindly do...
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S
satish borate
from Mumbai, Maharashtra
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changing correct email id of irctc login

Address:400067

I satish borate submit a complaint
Name - satish borate
Irctc user id - boratesr mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is satish. [protected]@gmai. Lcom my original correct id is satish. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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K
Ketan472
from Pune, Maharashtra
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unable to complete mobile verification

My irctc id is ketan472.

I got otp on my email id and email verification process is completed for irctc account.

Otp is received on my mobile number. I've tried to verify my mobile number by using received otp but it's not working.

My mobile number is [protected].

Please help me for mobile number verification process on irctc account.
Thank you!...
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T
tomar0289
from Patiala, Punjab
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e-catering

Today on 14 feb 2018. I'd made a booking for meal of one combo in which are paneer and 4 roti and a lachchha paratha and a butter nan on jalandhar city stn with your catering partner ddr group and total charge was rs 257. But they gave me only one roti very small and burnt instead of 4 roti. And the size of paratha and nan was too small as they charge me of rs 260. And did not return my rs 3. And ran away....
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A
Abhilashsharma20
from Surat, Gujarat
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unable to create account under irctc

Dear sir/ma'am,
I have been trying to create account on irctc for a very long time and each time the error shows that both the email address and phone number are registered with irctc already, however they are not. I then created a new email address on gmail and re-entered the details on irctc to create account with the fresh email address (That has not been used anywhere) and a new mobile number (Newly purchased mobile number that...
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J
Joydeep Nath
from Mumbai, Maharashtra
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refund of cancelled air ticket not provided

Address:793003
Website:[email protected]

I cancelled the air ticket transaction id [protected] on 11th Jan 2018, as informed air line spice jet had already refunded the required amount to irctc, but my refund from irctc is still due despite several reminders and assurances, and when I try to call the customer care no, the specific no always remains busy attending other customers, this is continuing for last one month, I did not find any other alternative, hence complaining...
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Website:www.irctc.co.in

Hello IRCTC.

Its really very pathetic service from You . Could any one look into the issue against the IRCTC #8025913. IRCTC #8074367, [IRCTC #8096989]

Every time when ever send a reminder mail for update, in the reply i got new ticket no .

Its being more than one month and amount is not credited in my account against the cancellation of tickets on 1st Jan .

When i talked to SBI...
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In Chair Car coach Of dadar-Jalna Janshatabdi express when Veg cutlet is ordered, the Haldiram Moong Dal and Mango Dash Drink is served along with it. Customers get misguided that, it is free of cost and complementary. They are not told that additional charges of these two unwanted and not ordered products is charged at a later stage once it is consumed by traveler. This forceful selling o[censored]nwanted products which are not part of a dish of...
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S
sadashoba
from Kunnamangalam, Kerala
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reimbursement of money debited but ticket not booked

Sir, I tried to book two tickets through IRCTC portal on my personal id "ersada" on 11 Aug 2017 for journey from Calicut [ CLT] to Trivandrum [TVC] and back. Ticket was issued only for journey from CLT to TVC. However, when i checked my SBI account I found that cash was debited for both the journies. I also received SMS only for the 'to' part of the journey. The transaction ID given by SBI bank for these transactions are SBIPG[protected]IRCTC...
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B
Bindu Sathyan
from Palghat, Kerala
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refund of cancelled tickets

Address:Thiruvananthapuram, Kerala
Website:irctc.co.in

I have booked 4 tickets (Pnr no.[protected]) on 8/10/2018 in jan shatabdi/12076 for 10/2/2018. The tickets were in waiting list not yet confirmed. I didn't get even the message that the tickets were cancelled before the journey. The ticket fare is rs420. But the refunded amount was only rs180. Railway is cheating us. Since the tickets were automatically cancelled before the journey it should have been informed earlier and the full amount has...
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P
pralhad vishwakarma
from Chennai, Tamil Nadu
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they cannot reset the password or deactivate the account

Address:Bangalore, Karnataka, 560032

Hi,

Since "irctc: is already popular for its"best" services, i will not waster my energy.

1: from last 3 years i am trying to reactivate the login account, which they say is suspended due to security reason. (I am amazed at this!).
2: god only know for waht good reason we do not have option to change the irctc to private company or change the vendor.

3: in clear words, worst, hopeless,...
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S
syedsaleem216
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tdr request and refund

Website:IRCTC

On 28/01/2018 i am traveling from dhne to kcg and my train number is 12193 which runing late by four hours on that dayand my pnr [protected] i enqury from local raliway empoly he say cancle the ticket so i fill tdr request but still it not resloved when contact thourgh they phone coming busy they dosent reply to email they dosent bouther about customer...
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R
Ranjitswrang
from Muzaffarpur, Bihar
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about verifying email id and mobile number with irctc

Dear sir i'm already registered my email id and mobile number with irctc, but my e-mail id and mobile number have not been verified, my e-mail id is [protected]@gmai which is registered with irctc, kindly instruct me sir how to verify email id and mobile number, when i enter my mobile and email otp it appears as "already exists". Please instruct me sir....
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