Claimed

PayUMoney Complaints & Reviews

3
Last updated Mar 28, 2024
Complaints 3770
Resolved
2131
Unresolved
1639
Quick Links
Statistics
Share
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
PayUMoney
Customer Service Contacts

PayUMoney Website

PayUMoney Head Office Address

7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India
122002

PayUMoney reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
F
Fragaholicperfumes
Mar 27, 2023
Mar 27, 2023
This thread was updated on Mar 27, 2023
Report
Copy

Settlement of money

My settlement is on hold from past one week & payu team has mentioned that it is a party of due diligence but I’ve also shared a copy of my GSTIN & still haven’t got any response. I’m attaching the courier slips of those payment to let you know that all payments are the part of my business & there is no fraud involved in this & I would request you to please settle my hard earn money as early as possible. Thank you...
+5 photos
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
K
KD ENTERPRISES
from Mumbai, Maharashtra
Mar 23, 2023
Mar 24, 2023
This thread was updated on Mar 24, 2023
Report
Copy

Charged for AMC Charges

AMC Charges have been charged by payumoney by ₹2500 with 18% Gst in the merchant agreement it says amc charges are waived off then why this charges are showing under our settlement tab

We need a clear resolution from Payu Money Team to Earliest...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
J
Joe_Hull
Mar 23, 2023
Mar 24, 2023
This thread was updated on Mar 24, 2023
Report
Copy

Airbnb Refund

Airbnb Support7:25 AM
As per checking my resources, your refund that is amounting to ₹18, 044.96 for the reservation HM5D4DSDY9 has been processed to PayU last 20th of February. With that being said you would need to contact PayU in order for them to transfer you refund to your new card. You may use the payment code below in order for PayU to track your money once you contacted them.

Payment Code:
PGLKXXLLXX472Q42br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
tuhinabc
from Kolkata, West Bengal
Mar 22, 2023
Report
Copy

Fraudulent transaction happened on my account

Hello Team,

My name is Tirthadeep Das and currently I am an employee of Ernst & Young GDS and I have the salary account on your HDFC bank on Sodepur Branch and my account details are as follows:
Account number : [protected]
IFSC Code : HDFC0009120

On 9th March, 2023, two unauthorized or fraudulent transactions happened on my salary account without my knowledge of Rs. 20, 000 and Rs. 10, 000...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
I had cancelled ticket on IRCTC on 15 march till now the refund is not credited and it is saying that the money is send to PAYU by IRCTC...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Akhil4244
Mar 20, 2023
Mar 22, 2023
This thread was updated on Mar 22, 2023
Report
Copy

My transaction successful but merchant didnt received it

My name is Akhil Kumar and i paid 4420rs through PayU on 2 march 2023 . My transaction successful but merchant didn’t received and money is deducted feom my paytm wallet .

Transaction Id - [protected]

Please help me my emi are still pending and also getting penalty day by day....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Megha Deep Rastogi
Mar 20, 2023
Mar 21, 2023
This thread was updated on Mar 21, 2023
Report
Copy

PayU gateway: Payments deducted from account, no payment received by Airbnb but Refunds not received

I made 2 bookings at Airbnb on 13th Feb 2023, my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account on 13th Feb (total amount= Rs. 6, 432).
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account yet, it has been more than 1 month.
Please help me...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
I made 2 bookings at Airbnb on 13th Feb and my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account (total: Rs. 6, 432) on 13th Feb and Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account. the money has not yet refunded back to my account, please help me resolve the issue ASAP, its been over 1 month that I am chasing...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Megha Deep Rastogi
Mar 20, 2023
Report
Copy

Refunds not received

My payments of Rs. 3026.82 and Rs. 3405.18 (total Rs. 6, 432), were deducted from my account on 13th Feb 2023.
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI, confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account, please check help me to get the issue resolved....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ar22
Mar 17, 2023
Mar 20, 2023
This thread was updated on Mar 20, 2023
Report
Copy

Have received a false chargeback case

PayU has been sending me details of a chargeback case in which client is making false claims. Despite submitting evidence to PayU, I am constantly being told evidence is insufficient while no reason is being provided about why it is insufficient. Also client has been changing claims and PayU hasn't shared any proof that client has submitted for making that claims.

And this is for a transaction that hasn't taken place via my...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
ashishsoni27
Mar 17, 2023
Report
Copy

My Account

How to delete my account...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Surbhimgupta
Mar 16, 2023
Mar 16, 2023
This thread was updated on Mar 16, 2023
Report
Copy

Money debited but ticket not received at ASI

On March 15, while buying a foreigner ticket online on ASI booking website for Taj Mahal, the payment failed but the money got deducted from the bank. The tickets were not generated. Please refund. Email used: [protected]@gmail.com
PayU ID [protected]
Transaction ID: PYUOL[protected]
Payment failed
Your payment of Rs. 1075.38 to asimustsee.nic.in was not successfull.
Timestamp 15 Mar 2023 10:13 AM...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
kakadeyash
from Navi Mumbai, Maharashtra
Mar 15, 2023
Mar 29, 2023
This thread was updated on Mar 29, 2023
Report
Copy

Transaction failed but amount got debited and not refunded

Address:navi mumbai

I was paying electricity bill from VIPS Wallet via Pay u money gateway on March 4, 2023. The transaction got failed leading to debit an approximate amount of Rs. 3910 from my Paytm Wallet. The transaction id is [protected] My paytm wallet number is as follows: [protected] Kindly refund this amount back in my account as soon as possible....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Amal George Appadan
Mar 15, 2023
Mar 16, 2023
This thread was updated on Mar 16, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Airbnb cancellation not received in my bank account/credit card statement

Hi there,

I had made the payment for two separate Airbnb bookings and due to a partial cancellation, the amount was refunded by Airbnb through PayU.

Airbnb has insisted that they have made the payments to PayU on February 6, 2023 and that is should have been reflected on my account in 10-15 working days.
But it is March 15, 2023 today and there has been no refund in my account.
Airbnb has also...
+6 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arghya311
Mar 15, 2023
Mar 16, 2023
This thread was updated on Mar 16, 2023
Report
Copy

Account closure

Hi,
I want to close my pay you merchant account for personal problem.

MID - 7133555

Merchant name - UNIQUE CAFE...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Srikanth Palagani
Mar 14, 2023
Mar 16, 2023
This thread was updated on Mar 16, 2023
Report
Copy

Pending Transfer Amount

Address:D.No : 7-4, Main Road, Bose Bomma Center, Tadepalli

My Merchant ID: 5036848

FYI, screen shots attached...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rosemary KISKU
Mar 14, 2023
Mar 16, 2023
This thread was updated on Mar 16, 2023
Report
Copy

Issue of not got free fire diamond

I purchased of 400 rupees of diamond it showed that payment had been clear but I did not get diamond for game...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Madeira AR
Mar 9, 2023
Report
Copy

Payment Gateway@indus

Address:1/442 South First Street poolangudi colony Happ post

Transaction dated March 05 /2023 for Rs 498 is successful for Google wear pixel watch merchant but order was not placed yet I don't know about further processing whether my product ordered is not placed or not....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
marunimadr
from GUWAHATI, Assam
Mar 7, 2023
Mar 11, 2023
This thread was updated on Mar 11, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Birthday Cake order

Address:Don't know

I paid 648rs.to PAYU on 24thfeb for a birthday Cake ordered on Dailycakes.in website for 26th February to be delivered to Goalpara for Karabi Saikia. Till date no cake delivery and no refunds. No response from anyone. I want refund....
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
J
jaydip gurjar
from Surat, Gujarat
Mar 3, 2023
Report
Copy

Settlement hold not given money

My 72000 is hold
After 120 days no realised
Please realise my amounts...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy