Pepperfry Complaints &amp; Reviews

Address: Pune, Maharashtra

Website: Pepperfry

I placed an order for a table lamp with lamp shade at Pepperfry on the 10th of September, the order number being[protected]. The cost of the same was 900re. I received a parcel on the 15th September from Pepperfry, but the item that was handed to me was completely different. I called them right away and was assured that it was a human error and they would get back to me soon. When I did not hear from them, I marked them a mail stating that...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Thane, Maharashtra

I ORDERED a tv wall unit on 14th august from pepperfry.com which was delayed.I had complained about it on ur website.my order was delivered very very late at 6 september and i was told that a carpenter will visit to my house within 48 hours to assemble my furniture but the carpenter never came. today is 16 september and the furniture is still lying in the box in my house and i am still waiting for the carpenter. i am contacting the customer...

+1 photos

Helpful

16 other people found this review helpful

16 found this helpful

Address: Nashik, Maharashtra

Order No:[protected] I ordered "Basket Flower 5-Frame Wall Painting". The order was made on 29 Aug 2015, it was supposed to be delivered on 08 Sep 2015 but no order has been delivered till date. Even if you try to track your order, it tells you that order is in trans-ship period. On 09 Sep 2015, When i called the customer care of Pepperfry, they are clueless about my order, they dont know where my order is. They told that we will contact...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Nashik, Maharashtra

Order No: I ordered "Basket Flower 5-Frame Wall Painting". The order was made on 29 Aug 2015, it was supposed to be delivered on 08 Sep 2015 but no order has been delivered till date. Even if you try to track your order, it tells you that order is in trans-ship period. On 09 Sep 2015, When i called the customer care of Pepperfry, they are clueless about my order, they dont know where my order is. They told that we will contact the courier...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Mumbai City, Maharashtra

I have ordered a clothing Dry Stand through Pepperfry.com on 28th July. The cost was Rs. 852/- and it was supposed to delivered to me on or before 10th of August. Before I ordered I was asked to put PIN number to ensure the delivery location is available in their list or not. It was showed that they could deliver in the location of PIN I put and I was diverted into the next step of order. Since I didn't get any message or call from them till...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Kamrup Metropolitan, Assam

I m fed up of complaining the same thing agn & agn. Order No.[protected]. Complaint 00913438, it is now 1 month that i didnt received my product nor i was given any refund. everytime the same lame excuses whenever i contact CS. Is this some kind of joke. i[censored] cant resolved issue, y on earth, u guys sell product. i want my money back. JUST REFUND THE AMOUNT....

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka

ORDER #[protected] Item ID : HC1253573-S-PM6316 Product Name, Description : Deneb Ara Table Top Ironing Board Qty: 1 Mode of Payment: Pre-Paid Invoice No: R/2014-15/6316 Invoice Date: Aug-14-2015 Merchant SKU: IB01-101 $$ Deneb Ara Table Top Ironing Board Mode of Payment : Online Payment AWB No. :[protected] Shipped By : Gati "Product with different color, design and poor quality delivered" Order placed was different from product...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka

I had ordered a Wall Lamp vide Order id 00929525 . The order was placed on 14th August and delivery was assured for 25th August . Till date there is no communication on my shipment and the company is not answering to my complaints and mails . I have asked for refund for which they are not processing . I have raised multiple complaints with their Call Center (complaint no[protected] and written mails to their customer care but still no response...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Thane, Maharashtra

I ordered a ''''TV Wall Unit in Beech Finished by Mintwood'''' from Pepperfry.com on 14th of August.My order ref. is[protected]. I had done the payment through debit card of Rs. 6313 on the same day. My order was to be delivered on or before 29th of August. But it was not delivered on 29th August.I contacted them on the consumer no, they said that order will be delivered after 2 days.After waiting for 2 days, when my order was not delivered...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Kolkata, West Bengal

Order No:[protected]DE1101707-P-OD2886 | Case # 00867871 Two items had been ordered, payment made online. One had been delivered while the other on the website shows 'delivered', it has not been received. This was the status two months back. Nothing has been done. After calling the people multiple times and having a new person to explain the problem to, I was promised a refund if it is not delivered within a day or two. Then when I asked...

+3 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka

Order #[protected] FN1232845-P-WH4378 Case #00931445 I have ordered a product on 16th August 2015, It seems the product is mistakenly shipped to Chennai Hub instead sending to Bangalore. I have clearly mentioned my shipping address to Bangalore. I don't know why the product is shipped to Chennai. The delivery date of my product is 27th August. However, today is 3rd September 2015, it is almost 18 days. And till now the customer care...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka

Hi, I had placed an order with Pepperfry having the order #[protected]. The order was delivered damaged and hence the product has been returned immediately during the time of delivery. I have raised a request for refund of the amount and it has been promised by the company. It has been almost a month that I am following up the case with them but they are citing excuse of system upgrade. Why does a refund take too long for a company? This...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka

I really wonder if company has any products to sell.I had ordered two corner cabinet and then waited for 20 days finally to find out that they have auto cancelled the order themselves on the last date.I took one more chance and ordered an 10ft wallpaper for kids bedroom, and Its been again more than 20 days I am waiting for these guys to deliver the product.I really feel its cheating from pepperfry.Being an on-line shopper for more than 7...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Visakhapatnam, Andhra Pradesh

I placed an order for 2 floor lamps from peperfry.com on 26/07/15. I paid by debit card. The order number is 30135104. The estimated delivery date was 05/08/15. Today its 30/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service is, They show ads...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka

I ordered a bed from Pepperfry on 25th of July with order number[protected], they promised me that the bed will be shipped by 18th august and will be delivered to me by 28 August. But today on the night of 24th August they sent me a mail that my order is cancelled and money will be refunded in 5-7 days. My amount of 25 thousand was stuck with these guys for 1 month and after making me wait so long they unprofessionally cancelled it....

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Chennai, Tamil Nadu

I placed an order for Gas Stove in Pepperfry.com. I paid by debit card, it was supposed to be shipped to Sunoj. The order number is[protected]. The estimated delivery date was 19/08/15. Today its 24/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Chennai, Tamil Nadu

I placed an order for Gas Stove in Pepperfry.com. I paid by debit card. The order number is[protected]. The estimated delivery date was 19/08/15. Today its 24/08/15, But the product is still not delivered. Another problem is that, the customer does not get any real-time info in tracking the product. I contacted customer support 3-4 times, even they don't know where the package is. How pathetic the service is, They show ads on TV constantly,...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Bangalore, Karnataka

OUR BIGGEST MISTAKE We ordered a double bed from pepperfry (order num.[protected]. First of all their delivery boys came suddenly without any prior information. I was in office that time, I asked them to deliver in evening but they told they cannot deliver in evening so, i had to come running from the office. After that, we have been calling them from 3 days for sending the carpenter to assemble the bed but every time they tell same thing...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Chennai, Tamil Nadu

my order[protected] suppose to dispatch 20/8/2015, but as of now its not happen spoken to customer care executive today he told we will wait for another 3 day otherwise we will cacel the order. i want my product your promise date 2/9/2015...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?