PureIT / Hindustan Unilever Complaints & Reviews

A year ago i purchased pureit ro+mineral, recently there is a indication for changing sf, so we called customer center and they said since warenty over this service will be charged.. So i accepted. And service person inspected pureit and control circuit and said control circuit is damaged and 5500 will be charged to replace it.. If a product doesnt perform well for 3 years.. Why to sell it in market.. Seen many similar complaints on pureit.....

I bought pureit mineral ro +uv 1 and half year back. For 19000 after 1 year 5 months its started blinking change sf in red color..so i called pureit customer care asked for service since its warranty over they said they will charge 350 ..then later they came to home and said control circuit is gone..need to replace ...5500 for replacement charges..what the hell with these people if every 1 and half year circuit board goes bad..that too a...

Sir Maine 24May ko Pureit Demo ke liye Requst diya Tha ki wo aakar check karle Mere ghar KA TDS Kitna Hai Or Mujhe UV Or RO Lena chahiye But Mujhe Abhi tak KOI Response nhi mila Hai Or Mai continously apke customer care ko call Kar raha Hu Par Wo Bhi Sirf Ye keh rahe Hai daily ki Humne Follow Up Kar diya Hai Tomorrow Apke yaha Wo aa Jayega or Call aayega But Aaj tak nhi aaya. Or Please Sir Ya to bhej Dijiye YA Mera Request cancel kijiye....

Hi,

I own pureit ultima ro +uv and 3 months back my purifier's water dispensing button is broken out and after that i contacted customer care many times around 6 to 7 times but i hardly got any response. I had escalated to general manager as well still there is no response. I have lost all the hope i had on pureit and hul. After spending 24, 000 for purchasing the purifier, i am still buying water from outside which is very...

It's not even been two years since i purchased pureit ultima ex ro+uv. Recently saw a red bar in display and called up customer care to inform about the same. After inspection, initially technician told it's display issue later later he confirmed it's control circuit issue, for replacement it will be charged 5000+ inr.
I came across multiple similar issue reported by other customers. I think pure it is designing products which will...

I own a marvella ro. From last week it stopped working and on registering a complaint, a technician from your local service partner madha agency (Chennai) inspected the machine and he told that the power adapter has stopped working and he asked me to change the machine and get a new one since there is no stock and they didn't receive the adapter for 3 weeks from hindustan unilever itself.

Damn, why should i change the machine...

Complaint no 34548768
Since when i have bought this product product cost 17k) i had issues. Every time technician came asked me for 2k or 3k rupees. Well this is a good business policy, one clap for that. We are here really suffering from the bad product what you have delivered to us (Utterly disjointed with the product and services). Water is a essential thing making money out of this kind of evil thing. Last 2 years i made 9 compliant...

Hello - I had purchased PureIT Marvella RO + UV around Feb 2017 (model RCR[protected]. It did run absolutely fine till Jan 2018. However from Feb, GKK1 light started blinking. I did approach customer care, person came and replaced GKK1 and SF too. Since the 10L water purification and filling takes time, the guy left saying that he will call me afterwards that how the filters are working! Later I noticed that filter was not filled completely...

I have purchased pureit ro + uv on some month of 2016. Till now i had spent money on changing the filter. From the date of purchase till now i have requested pure it to change the filter and it would have cost me more than 10k.

And now on april 2019 gkk2 lights started blinking, as usual i have approached customer care and they have changed gkk2 filter at the cost of around 3k and on the very next day of filter change all the...

I re - installed my pure it filter, after service engineer left water started leaking from full body, again i called him, he told me that prv is required since the water pressure is high. After 2days he came and put prv, after he left again water started leaking from the filter body, i again called him, he checked and told that control circuit is damaged and you have to pay rs.5500 for replacement. Control circuit got damaged because of water...

This is to highlight the matter that i was mis-sold this product by your dealer

No fact finding was completed during sales process whether ro is really required with uv. Even after knowing mumbai area like seven bunglows (400061) doesn't required ro at all. Ro can only be suggested to areas if tds is above 300.
Our water with 45 tds can only support uv and due to this misselling water tds level is dropped to 5 which...

Had gkk 1 replacement done in january 2019 and in may 2019 it ask for replacement again. Thats when we are 2 members in family and consume not more than 10lt of water daily. This clearly meant either the device is faulty or i was provided with a used filter.
The gkk replacement time is becoming more and more frequent as time passes and company is constantly increasing prices and installation charges.
A shameless money making...

Niether amazon nor pureit tell me that you can't adjust tds, it reduces tds to less than10 which is hazardous for health search online how low tds water makes you ill, don't rely on return policy niether amazon nor puriet will do return. If you u talk about replacement they will talks in rude manner.
Don't buy pureit there products will make u ill....

Hi,

Recently I had to change the AC DC power adapter (24V, 1.5A) in the PureIT Marvallo RO equipment. This is a simple power adapter usually costs around Rs.300 in the market, the service company was charging Rs.1800 for that part. This is 5 to 6 times more than the usual price, which is totally unacceptable. The service company was blaming HUL for this very high and unreasonable cost.

After so much deliberation,...

On 17.2.19, i ordered for replacing gkk2
Technician from pureit visited on 18.2.19 and installed gkk2.
After 8 days filter stopped and alerted to change SF, gkk1, gkk2.
On complaint, tech said that PCB worth 5100 is faulty.
PCB failure after maintenance of gkk2 is common with this product as per past complaints. Pureit not taking any responsibility....

Complaint number co[protected] booked on[protected] for technical visit for pureit marvelo ro. Issue no power input to unit. Customer care representative promise me to resolve the issue in 48 hours. But till day 72 hours[protected] no technician visited my premises. Despite my repeated call they are good at repeating the promises without any ground work....

I took my pureit to+ uv set in 07/2017 and as per requirement changed the gkk on 06/18 while i had to spend rs 2695 and as per the list one spare set of presediment filter was given to me which was subsequently changed as per the standard... Today when i changed the gkk, i was not given that spare set of presediment filter and was told that i will have to purchase it at an additional cost of rs 250 when need arise. Also a new charge of rs...

I have purchased Pureit Ultima Mineral RO + UV 1.8 years back

The unit's back side plastic hook portion got broken by itself. It is clearly shows how the unit's plastic housing quality is.

The unit's all the parts quality standards needs to be ensured by the company- The minimum requirement of hanging the unit itself not met by the company

I have raised the compliant to the customer care- The...

Hi,

My contact number is[protected]. This is the second complaint i'm raising for the same machine. This is regarding complaint#co[protected] through which filter membrane, sediment filter and solenoid valve was replaced on jan 19. Again, filter membrane was replaced on feb 19. Machine worked fine for couple of weeks and stopped working again. Then flow register was replaced on mar 5 after which the machine worked fine for a...

My sincere advice to all those wish to purchase pureit ro+uv. O not buy it. Whatever advertisement (Rather propaganda) is deceiving. You end up with spending more and more over the years to service providers. No effective hul customer care. Now coming back to my complaint pending with hul co no.[protected] dt. 14.3.2019.

He captioned purifier was purchased by me through taj services, andheri east, mumbai, vide cash receipt...