PureIT / Hindustan Unilever Complaints & Reviews

Dear Users,

Hul pureit ultima ro+uv has faulty circuit board which is also known to manufacturers as defective part ... I am using it since 2 yrs and I am changing gkk 1 and gkk2 kits regularly and all service s are done at correct time, but finally after 2 yrs suddenly one fine day without any fault the circuit board got currupt and all lights are blinking regularly . It is even worst than Chinese part .
Service professional...

I have pureit (Ultima ro+uv with oxytube) water purifier.
Last month the purifier was showing to change its filter. They charge 2800 for internal filter change. And on the next day again it stopped working and saying to change its filter again.

After every 3 months the filter shows to change filter and the charge heavily to change it.
They are only making money after selling this water purifier.

Thanksbr...

My pure it marvello is just 24 month old. I spent 2500 after one year for gkk1, after 18 months i spent 300 just to replace sd filter. After 24 months i spent 4000 for gkk2. Now pcb got repaired. It is costing 2300 for second hand pcb and 3800 for new pcb as told by service centre js home solutions
Lsp, bangalore.

Is this the quality of hindustan unilever products..?

Such a shame on you guys.
br...

Hi,

My contact number is [protected]. This is regarding complaint# co[protected]. As part of this complaint, filter membrane, sediment filter and solenoid valve was replaced on 19-jan-2019. However, within 2 weeks time machine started having problems. It was taking close to 2 hours to purify water and fill the tank. I contacted the concerned technician on 8-feb-2019 and he visited for check on 11-feb-2019 only to say that the...

I am not at all satisfied with the product. The motor makes horrible sound and technician has no solution for it. Its cutoff button doesnot work properly and has been replaced two times. The product is under warranty. I purchased this product from best price which i think keeps faulty and discarded products of hu. I dont want this product in my house but as usual poor support from hu team....

I had log the Complaint on 25th jan. No one Addressed this issue So far.
Complaint no is #CO[protected].

I called plenty times in customer care and every time they told me they are addressing this issue.
Even they are not responding on mail as well.

I had a call With there agents Deepak and Bhuesh but they promised me get this case escalated. Bhuesh (Super Visor) told me he will give me call back...

I purchased pureit ultima ro+uv in 2016 and got replaced the gkk1 in september 2018 when the problem started and the indicators are not showing correct bars. Even after notifying the same to the vendor on same day, nothing was done and the problem continued. Now they are saying that control circuit needs to be changed that costs around 5500. It's ridiculous that in 2 years the circuit started malfunctioning. Why the vendors are not handling...

Hi i have pureit advanced filter. The water is not getting filtrated since last two weeks. I lodged a complaint through pureit's helpline. I got the response that the service executive will visit you shortly.
Thereafter from next day we daily called the consumer helpline and got the answer that senior technician will visit shortly. One number was provided of lalwani sales pune. Got a call from them that technician will visit your...

I have been using pureit water purifier uv+ro for the past over 5 years. Recently the system is giving repeated problems and i am spending quite a good amount of money on it. Recently i got it repaired from your authorized agent and spend almost rs.10000/- and this happened in october, 2018. During the process of the repair since i am spending a lot of amount i enquired if there is any exchange offer available so that instead of spending...

I am extremely saddened by the behavior of gachibowli, hyderabad technicians. I have registered a complaint of water impurity for more than 3 months back. Technician came and said everything is fine. When i asked for amc, he said we don’t give. I called to the service center and they said they actually give and they raised request on my behalf but technician never visited or called me till today. Today at 11.30 am, they have called me and...

On 26.12.2018 the problem of water filter i. E. Change of gkk was resolved. But immediately in next week i. E. On 7th jan 2019 same problem recurred despite fixing new gkk by the company. So on 7th jan 2019 again a new complaint was register vide complaint no co[protected]. Now till date no response from the company or from its service centre. On calling again the random reply was given that reminder will be sent but no any kind of assurance...

Brijada company chi complain karaychi ahe
He lokanna mi order deun 1 mahine hun ver jhale purchase order geun pan
Material ghalat nahi ya. Wheel powder cha.40 pkt mi order kele hote 01 kg pkg wale pan tya lokanni atta paryant material pathvala nahi, mala tenchi manas
Boltat ki tumcha address bhetat nahi prabhadevi cha, jas ki mi dubai la rahato ani tenna maza address bhetat nahi, don sales man yeun gele pan order atta...

I have purchased PureIT RO + UV on May 2016 with 1 year extended warranty for 18K. Till now I had spent twice for GKK1 n GKK2. Recently 3750 in March 2018, 1000+ in June 2018 and 2650 in end of Nov 2018. From the day of purchase to till now I had spent around 15k on it.

And now Jan 2019 all SF, GKK1 and GKK2 lights are started blinking, when approached customer care they said its a circuit issue which costs around 3500.br...

Hi, i have pureit advanced ro system bought in july 2017. I had changed gkk1 in july 2018. This week water dispensing has stopped and upon checked by the technician, pcb is faulty and needs to be changed, costing 2500 rs.

Even before completion of 2 years, if the circuit board needs to be replaced what is the value and quality provided by pureit?

Gkk2 + pcb cost is almost equal to a new ro system. Very bad quality...

I bought pureit marvello uv + ro in sep 2017
It has an advanced alert system which will notify filter change 15 days before completion
In sep 2018 i got the control circuit changed under warranty. 15 days ago i ordered for gkk1 as alerted by pureit system
Technician from pureit visited on 19th dec 2018 and installed gkk1 and charged 2650 rs.
On 4th jan 19, within 3 months of control circuit replacement it got...

We are hul customers since 4 years. We love our products. But we are unhappy with dealar in my area ie khammam, telangana, pin 507002
We are ordering gkk2 on nov 10 till this date we not get the product. I am already complent near 3 times on dealer but no response. At last i compromised ur delay we are already to go with other companies. Please understand my problem we are hopeless ur services
Thank you

Mob...

There is water leakage in ro, new ro installed only two weeks back. Complaint lodged on 22.12.2018, tat was given for 24 hours. But even after 5 days, no body is listening. Call centre staff is very aggogant. Though reminded several times, not ready to listen. Very poor quality of service. It reflects regrettfully poor service from a so called branded product. My complaint no. Is c[protected] dt.22.12.18 given by call centre. Any body from...

I had bought the device in nov, 2016 for from one of the outlet in lucknow, post the technician came and informed the device was missing one of the accessory boxes which had delayed the installation to feb of 2017 after which within few days the leakage started which took another few days to rectify by the technician. Post which i was informed the device would cost annual usage charges of 2000/- for gkk1 after 4000 lts (1 year approx) and...

Hello,

It is very sad to inform you that your company is using msg for soups where it is considered to be a poison for many customers. I really had a severe skin rashes and palpitations after having that where you dont clearly state msg and you mark it as flavour enhancer. Why there is a problem that you cannot mark it straightly as msg? I might be able to figure this out. How about about other people who cant get this straight?...

We bought hindustan unilever pureit water purifier ro+ mf last 1 yrs ago now purifier is not working properly they asked to replace all main filter which cost around 3600rs.. This amount is similar to brand new hul water purifer which cost 5100rs.. Is this product lifetime is only one year? Every year i should pay 3600rs for hul i think
Worthless product...