PureIT / Hindustan Unilever Complaints & Reviews

Hi..
My name is rakesh nasit

I registered for your smartpick sampling program on[protected].

Reg id is [protected]

While registration its says within 7 days you get the delivery...

But its almost 2 month and i didn't get any smartpick box..

If hul or smartpick don't want to send it then just inform me so i don't wait for your products..

Customers...

We have a Pureit Classic 23 Lit waterpurifier at home. I got GermKill Kit for replacing the old Battery and the carbon filter from Sri Meenakshi agency, an authorised Pureit dealer in Chennai Alwarpet area.
After fixing the battery, the water output from the pure it seems to have a different taste. It seems to smell and taste like heavily chlorinated water.
We checked the water we are pouring into Pureit, but that seems to be...

I had called Pureit customer care on 23rd jan 2020 to book a 3000l GKK. Since my kit was almost over, they told me that I’m under “Pureit” promise and it will be delivered to me ASAP and that a technician will contact me. Neither dis I get a call nor did the product reach me. i got a message from Unilever saying if it is not delivered, I will get the GKK for free. I called back on Sunday with a fresh complaint, and neither did any one...

I had bought a ultima pureit ro+uv water purifier. The technician has told me that the controller circuit needs changing. We buy a purifier so that it will last a very long time. It's only been 4 yrs since i bought one. Now i keep on doing the services and changing of the gkk1 and gkk2 which in itself. Now the controller is giving the problem. The controller is 5300+300 installation charges. The company should take responsibility in such...

I bought this product to keep my toilet fresh and clean. I used this product on toilet seat and left it for some time. By the time i washed it, it had dried and after washing it left permanent blue stains on the back seat cover and on the main seat cover. Even after a month of washing these stains reuse to go. My new seat cover is permanently damaged. I am very very disappointed with this product. Please put warning on your product so that...

We were getting the indication that sf needs to be changed so we called the technician to replace that.
However when he came and cleaned that, as soon as he switched it on again the lights in the house began to trip. Now he is saying that the pcb is faulty and needs to be replaced costing inr 3200.
I do not understand how it is possible that the machine was on until he came and no lights were tripped until then.
Do not...

This is to inform you that i have register for your smartpick product on november - 2019 and after waiting a lot finally you dispatched the parcel and i got the sms that your parcel has been successful delivered on 1st january, 2020 but i haven't received any parcel yet.

Even while tracking the awb numbers it displays the status delivered

I have tried calling the customer care number also so many times but they...

My name is wilwin edara, my phone no is[protected]. I have ordered a free sample through smart pick box, a unilever product on 09 oct 2019 with awb: [protected]. They did not deliver my product so far and daily i am getting messages that your product is delivered and need feedback. They are sending suspicious links to give feedback to the products that they have never delivered.
I am concerned about how they have used my submitted...

Its a shame that hul is looting its customers through pureit product. Recently my pureit power adaptor gone bad and i raised a compaint. The pureit technican came to home and replaced power adaptor (230vac to 24vdc) and charged me 1800 rs for adaptor and 300 rs for technician charge. Total 2100rs they have taken from me. Bill is with me for proof. The same adaptor is available for 300rs in market & amazon, that too with 1 year warranty. I...

I am complaining continuously in your service center number. Every time they say that your executive will visit today but no one is coming to check. Because of your executives i also have to take leave from my office. If you can't do anything that let me know so that i can take another purifier of other brand.
Its so disappointing that your service is so poor....

Please take immediate note:

I had purchased ro (On 3.2.2019 vide receipt no. 4219 from your authorized provider ' g r services, new delhi". I was confidently told by the sales person that the product has one year warranty and that all parts including all filters are replaced free of cost during that period. Having known the company well i took this on its face value despite that i had insisted for the same in writing. As the...

I have changed the germ kill kit but after some days i could see white suspension in the filtered water. I clean several times thinking that it will be fine after cleaning but it does not help. And it leaks continuously which is another major issue. I am very sure that the filtered water what i am getting is not at all safe. Please give me solutions of the issue. I will be thankful if a service person comes and check once. I am not able to...

Complaint regarding high cost for replacing a tap. Customer care said 75 rupees for installing tap but service engineer asking 275 rupees. Installation charges 75, service charges 200. So total 275. This cost is very high. We are using pure it for almost 10 years and this hugh cost makes us not to use this. Please take necessary action to resolve this issue....

Complaint number :co[protected] registered with hul and assigned to star services for changing to candle.

Called star services and hi technician, the staff is totally illeterate and doesn't know how to talk to customer.
Technician was talking so rude and strait way said, i will not come today go and approach anyone for complaint if you want, nothing will happen. I will do whenever and when i want to do....

They installed a new gkk and charged rs. 3000 for the same. After installation, the water stopped coming, the technician told to pay rs. 3000 more for the new motor or extended warranty. So ideally for rs. 7000 new purifier, they are asking for pay rs. 6000 to make sure we get water to drink. Seems like a fraud or cheating, as before gkk installation everything was perfectly fine. Seems technician have made some change to grab extra 3000...

I complaint of Pureit Ro+uv that Ro water tank is full than Ro not automatically off ant water fall down from Ro. And stop manualy. I two time call on toll free no.[protected] . my registering complaint no. Co[protected]
of date 2/12/2019 first time and second time date 6/12/21019 . but Technician not attend yet. my product in warranty period .I bought on date 5/10/2019. my mob. [protected]...

I have purchased pureit ultima ro+suv in the year 2016 and no problem till 2018. I was all praise for this product till last year but now j am very much disappointed with the company as they have stopped solving the issues instead they keep telling new issues after solving the one resulting in adding our expenses unnecessarily.

I was in a impression that hul is a very trustworthy company even their technicians are honest but...

I had purchased pureit battery - hul pureit germkill kit for classic 23 l water purifier - 3000 l from amazon.in. Fro price of rs 950/-. Same was delivered to me on 13-sep-2019.

Now after using for two months or so, i realise that the battery is not getting used when i found the water is not getting filtered and leaks from the filter.

Appears the product was faulty itself, didn't get consumed and was delivering...

I am using "Classic G2 Mineral RO+UV".
It shows some error on purifier. I raise the many complaints still it has not solved.
Also call customer care many times.
But no one come to solve the issue.
The issue was pending from last 10-15 days.
My register mobile no : [protected]

Also they give false commitment daily.
Very ridiculous and very very disappointing.
Very poor service...

I lodged complaint about non working of water purifier display diffuser panel about 2.5 months back. Since then your technician visited twice to repair it and every time said that diffuser panel needs replacement and it’s out of stock. I again lodged another compliant recently on 4th nov. again same technician came and this time we contacted your customer care and requested them to arrange part on high priority. To my wonder now the machine...