PureIT / Hindustan Unilever Complaints & Reviews

Since the light in the pureit machine was blinking asking us to replace gkk2, we called for the technician. After almost a pitched battle, a technician appeared and replaced the gkk2. Now the quality of water is terrible. It is brackish and tastes really bad. What is to be done? Need advice. We are really tired of fighting with the agencies to get them to send in their technician for any repairs. We have an amc with the venkateswara agency...

I am mohandas residing in tripunithura, near ernakulam
I have a classic autofill 23 litres filter. Last week it started leaking from the bottom tank. After my contact with the agency they sent a technician who came in an evening and he found out a small crack at the bottom. He immediately put a m seal like compound and asked us to use it in the next morning after the compound is completely dried.. But it didn't dried up till the next...

Dear sir,
This is related to the pureit uv filter which i had purchased in bhilai on 26th jul’17 for my new home. Since last 27 months we are using the uv filter for our daily consumption. Since 2017 onwards we are regularly purchasing the filtration kit of 3000 liters capacity at an average time interval of 4 months or less than that. We are a family of 3 with my wife, my 3.5 years son and me. Our daily consumption of filtered/potable...

I have purchased pureit classic uv in 2017.
Till last sunday it was working perfectly but on sunday evening it stopped.
There wasn't a red light indicator which tell to replace gkk but the blue light was flashing. After refering the manual i came to know that it shows some problem inside the purifier thus i called up customer care who had sent an attendant today who said the circuit is damaged.
I used it single handedly...

I have purchased marvella uv. As purified water was spilling from marvella uv, i made a complaint. A complaint charge of rs.300- was collected vide cash bill no.1083 dt.15.08.2019 from tvl. Sri durga services, coimbatore (Gstn 33ckvpp1454l1zk). Again recurrence of same complaint, uv-s. V costing of rs.425- vide cash bill no.1101/dated 17.08.2019 was changed. Even after change o[censored]v-sv, there is still water spilling from marvella uv water...

“ Pureit HUL Classic 14-Litre water purifier” मैंने 26/06/2019 को ख़रीदा था लेकिन जब water purifier को उपयोग में लाया गया तो कुछ दिन बाद उसमें से बैटरी के नीचे से पानी लीक होने लगा जिसकी शिकायत मैंने कम्पनी के टोल फ्री...

I have purchased a pureit from amazon. And the technician called me for the installation i was out of town.. When i came back home called him to install my water purifier he didn't turned up so i called at customer service center and told them to install my water purifier i received a call from from the technician he was asking rs 1000/- for installation a local water purifier making company does not charge for installation i think a big...

Dear unilever,

It’s really unfortunate that company like unilever has such a poor vendor management who doesn’t have a skilled technicians to resolve the service complaints

On saturday, i raised a complaint of water leakage post which a technician arrived on sunday and did some r&d and declared that pump is not working. How come a pump which was working properly before his arrival suddenly stopped working....

I have purchased pureit marvella ro uv water purifier, as you t of s i am spending about rs.7000/- per year for changing spares like sff, gkk1 & gkk2 along with service charge, now purifier is not working when we called call center they said technician will with cost of rs.300/- and will rectify the problem, technician called me and said that spare part cost is rs.320/- and service charge is rs.300/-. I said ok come and rectify the problem...

I have pureit ro + uv classic. I called pureit helpline for 'change sf' light blinking. A technician visited and on further examination he found that there is membrane issue and gave me the idea of amc. I took the 1 year amc for rs. 4500 and got the bill. The bill is on " R. S. Enterprises water purifier and RO service center" on 1st July 2019. Now there is an issue regarding the water filtration so I contacted the concerned service centre...

I have purchased pureit marvella ro + uv less than nefore 2 years from now. I have replaced all gkk from pureit representatives more than 3 times. But now the issue is comming again showing all indications as red. I spoke to pureit customer care and they said circuit contoller to be replaced now due to improper service from executive. I am not able to understand what kind of service they do and if some damage is done by executive than same...

Dear team pureit,

It’s unfortunate that neither did i receive a call or an email from your end and we still haven’t got a solution.

We are paying money to purchase mineral water.

I am sure this is not the kind of service experience you like your customer to have.

Kindly resolve our issue. We just got gkk changed. The dealer says he was a new guy who came to change it. So...

This is to bring to your notice that we recently got the gkk 2 changed for our marvella ro. Within 3 days there were issues again with its light blinking and next day the ro stopped taking water supply. Immediately we raised a complaint on the helpline number.

The dealer’s technician kept calling us but never visited. Today some mukesh kumar called and was very rude stating some excuse for not turning up, and said’ kar...

I had purchased rcx[protected], hul pureit mineral ro+mf, classic on 03 december 2017, in rs.10500/-.
From the day i have purchased i am facing problem. Every other day i have to call customer care and they send a technician, who takes visiting charge and replace some parts of the ro. Till today i have spent around rs. 7000/- in 17 months.
The work and replacement done is as follows:
05.08.2019, replacement of gkk, rs....

Dear Pureit Team,
Customer Complaints Department.

This is to inform that had purchased Ultima RO+UV with Oxytube model of Pureit in October 2016. Had put a complaint with helpline number on 19.08.2019 @ 8.34 am for blinking of SF. Immediately my complaint no CO[protected] was assigned to Shreeya Enterprises (Thane).

On 20.08.2019 the technician called up for verification of address and informed that he...

I purchased pureit marvella ro +uv for rs 18000 in dec 2016. I was facing problem in ro and complained about the same in pureit customercare. My issue was addressed in 4 days with so many rigorous follow ups. Pureit executive without checking my device declared with circuit board is not working and refused to visit my home for checking the device.in just 2.5 years, the pcb (Circuit board) is damaged. It is costing rs 3500 as per pureit executive.br...

Knorr hot and sour soup serve 4 packet
I opened and made this soup and seeved it to my father in law and while he was having his soup something different unchewable thing came into his mouth and when he checked it was a peice of plastic . That too very thick plastic. This is not expected from a brand like hindustan unilever ...
i want a justifiable answer to this pathetic quality which if consumed is very dangerous for health....

Hello sir,

I purchased a pureit for my mom and dad as i really heard good things about you from my friends and family but the product which we bought on[protected] had some leakage problems so my father complained and the technician came and what he did was so unhygienic he applied a plastic tape to stop the leakage. It worked for somedays but then after some time it started to leak again we called again and this time he said...

Hi,

This is my second complaint within a span of 6 months. So you can easily consider what level of customer service you are providing to your existing customer.

I have Pureit Ultima RO+UV water filter and bought AMC on that in start of year 2019. At the time of selling this AMC your customer service senior executive Prasanna who is also area lead for my Area assured me that there will be no charge for any...

Hello mam/ sir,
Apki pureit machine and service are worst!!!
Hmne pure it ro machine ki complaint ki thi. 5 days follow up ke bad apke technician complaints resolve krne aye. Machine me pani slow aa rha tha to pani clean hone me pura din ho jata tha. Age compliant krne par bola gya ki puri germkit change krni padgi. Total 3110 me kit dalke gye. 1 hours me pta chala ki machine me se waste pani hi nahi nikal rha hai, phir compliant...