PureIT / Hindustan Unilever Complaints & Reviews

I have replaced two machines in three years. For the current issue, they replaced gkk2 and charged 3800 in feb 2020. It suddenly stopped working in mid of june, technician said that adapter was to be replaced and charged 2290. Within 2 days it stopped working again and now they are saying pcb has to be replaced and asking for another 5500, this is terrible service....

To,
The respected hindustan unilever team,

मैं अशोक सचदेवा c/o याशिका गिफ्ट गैलरी (Shop name) जो कि हरियाणा के अम्बाला शहर, मानव चोंक पर स्तिथ है! हम आपके प्रोडक्ट्स बहुत अच्छे से सेल करते हैं r/sir मुझे...

To,
The respected hindustan unilever ltd. Officers team,
Mumbai.

मैं अशोक सचदेवा c/o याशिका गिफ्ट गैलरी (Shop name) जो कि हरियाणा के अम्बाला शहर, मानव चोंक पर स्तिथ है! हम आपके प्रोडक्ट्स बहुत अच्छे से सेल करते...

Dear sir/madam,
This is Parameswar choudhury from cuttack(odisha) beg to state that I put a complain in ro care on last friday(Complain no-cmpl998675) and now this is already 5days gone but no service provide us. I think you peoples think we people beg you for free service. In last 5day I have done almost 20 to 25 calls but no respond. One of your employe number given by your customer service name as aswini ji([protected]) is one...

Dear Sir,
This is to bring to your notice that a pureit germ Kill kit for Classic Model 23liter was ordered by me on 5th of June. Till date the kit has not been received.I am talking to HUL’s customer care executives almost everyday to enquire about the status but they all have just one reply that they are really sorry for the delay and that the kit will be delivered within 2 days. Every time they file a complain and raise my query...

We asked for replacement of gkk1 kit on 27 th of may to our pureit unit. We got a reply stating the price of the kit and service charges as rs. 2800/-. From sri ram, j. P. Nagar 6 th phase, k. R layout, bangalore. Ph. No. [protected]. One mr. Vijay is supposed to bring the unit and he says
Today tomorrow as on today and 12 days are over and still he is coming. Kindly look into the matter.
Thanks
Vasudev
[protected]...

I buy new control assembly circuit for pureit classic uv+ on[protected]. On[protected] it's stop working. Technician told need to replace with new. I was thinking about is HUL products quality.. It's very bed experience.. Better to take any local Ro purifier.. Your authorized vendor are only taking money.. Not giving service to users.. Pathetic services...

Riktrisha Enterprise is supposed to service and supply GKK2 to me in Ballygunge. Phone number provided by sms service is incorrect and agency cannot be found.
How can Pureit not have service agent in Ballygunge..??...

I stay in airoli. I have registerd complaint on 12th may. Complaint no is[protected] last 7 days i have daily called to customer care. They only said we will arrange the technician. Still not arranged. I have received the number of technician. He is not responding the calls. So what should i do know.in the morning to afternoon customer care number is mostly switch off either out of coverage area. Arrange the technician or take your machine.br...

I had registered a service request at hul customer care on the 11th of april, as the device stops working automatically once the indicators blink for kit change. Water services are essential but since it was lockdown they dint complete the job. But after the services at hulbhad resumed, i kept calling for servicing but they only try convincing clients that the job will be done within a day. The distributors phone no. Is switched off. I have...

I bought a “pears oil clear glow facewash” (Ultra mild) the famous product from hindustan unilever last week. It is written on packet to look on crimp to know the price (Mrp), packing date, batch number and expiry date. Unfortunately, the price (Mrp), packing date, batch number and expiry date written on the crimp is unreadable and unclear. Herewith i attached some photographs for your kind perusal. Please see the photo i provided. This...

I have purchased the ultimate water purifier for rs around 27 thousand

The purifier is leaking in the bottom i have complained this through customer rcare in march
Till date nobody is came and from past two days iam trying to call customer care the no is switched off it is coming
Today morning call is connected i spoke with some executive she is informed me that system is not opening please disconnect the call...

Dear team

Drafting this mail in so much disgust and disappointment, Customer service is a very basic thing that any consumer may expect from a company which Hindustan level has drastically failed. I do understand the service part is been out sourced to so called New wave agency based in Chennai. To be frank I have not seen so much rude individuals from that particular service team.

Let me explain what happened...

Please note that i have purchased pureit water purifier [ro + uv] of hindustan unilever [bill attached] on 15/11/2019 from great eastern trading co, garia, kolkata for rs 11000. The pureit machine was installed at my address located at flat no 3b, snigdhaneer apartment, balia, garia station road, kolkata - 700084 on 18/11/2019. The installation [receipt attached] was done from barsha enterprise located at sonarpur, kolkata - 700150.
br...

Hello,
I am writing this in reference to the service that you guys are providing to me from the last 2 months. Well, i am using your ro+uv product from the last 5 yrs and never faced any problem that i am facing from the last 2-3 months. Well, first of all the purifier was filtering the water slow, so i called the technician and he said that need to change the motor and it will be done. So i did that. Ever since he changed the motor,...

Pls remove suspended pls.pls.one chance.pls sir....

I complained on 23rd March 2020 to Dhruv services from them I have taken annual amc.
Today it's 11th April 2020 and they neither come not picking up phone.

Nidhi
[protected]@yahoo.co.in...

Dear team,

I am very sorry to say. From last three month i will try to solve my water filter problem with help of purity service.
But still it's pending.
My concern about excess discharge of west water. I inform to service head from kolkata team several time with mail and call him for more details.

They try to make me foolish but they not try to some my problem,

So kindly try...

2 weeks back I ordered for GKK2 replacement
Technician came and replaced it
He said it’s working
After 1 day it’s leaking, I didn’t heard the motor sound

Called him again
He came and checked it and said functioning even it’s not purifying water
After 2 days again it leaking fro 2 sides
I called technician he replied he doesn’t know inform main technician
The...

I had ordered for germi-kit i at pureit/hindustan unilever. The technician came with a used germi-kit and wanted to replace it. This the second time i have faced this problem.
Although the complaint is lodged at the company but no satisfying action has been communicated so far.
I am attaching the photograph of the used germi-kit and the technician, mayank....