PureIT / Hindustan Unilever Complaints & Reviews

I had bought a Pureit Marvella RO some 2.5 years ago . Previously I have been using a Aquaguard classic for since 2002 till 2016. Never had a problem till date with the Aquaguard machine till i stopped using it and bought a Pureit machine. Now apart from spending Rs 18000 on the Marvella product, every year I am paying a bomb by replacing the sediment filter and Germ kill kits 1 and 2 .
While even that is OK, what is not OK that within...

I have been using pureit classic for last one year which was working fine with no issue after a year we are getting the problem and it was stop working. So i called pureit customer care they told me i have to change the germ kill kit and it will work fine so i have paid rs 2950 for the new kit. And it start working but the taste of the water was so bad then i called the service person again and he checked n said that the pump is running slow...

Dear sir i am respect you sir i am working west bengal south kolkata jyoti enterprise last 4th month very torture mantally harresment payout is not good customer service charge ₹. 150/ lsp pay cce ₹80/ rfs order ₹100/ lsp pay 75/ every month 12 th pay salary sir device incentive margien is so low i[censored] not comfortable u can go why so talking lsp owner u leave pureit i am very humble requst sir my email information anybody don't share...

All company staff including technician diwakar and customer care team, is cheating company and fooling customers by making their fools by giving amc and after giving amc their technician visit our place and say to complain again for placing false complaint i don't what is there benefit in that... According to technician diwakar if we place complaint of gkk1 company will not change the part in free in amc also.. He said us to place false complaint...

I hv lodge for germkit replacement and customer care of pureit is asking for germkit money along with labour charge of 300 rupees more ..when i asked why i shloud pay labour charge when it is under warrenty ..the custmore care saying it is company plolicy...and saying he knows it is cheating and unfair but cannot do anything ...this is what hul doing ..i suggest never buy hul product for any reason as it is cheating customer and its service...

SirMadam,

I am very sorry to inform you that I have one Ro plus UV water purifier which I have purchased before 2 years.

As per company instructions I have changed all the GKK in times.

But before 15 days I have faced some issues with that water purifier it was not purifying/not working. which I have instructed by customer care to be rectify only by technician for which I have to pay 500 rupees....

Sir, yesterday i changed the germkill kit of pureit classic whose capacity is 23 lits. After pouring water i saw yellowish water came then i drained water and again i poured water and after some time again yellowish water came and taste was different so again i drained those water and still the colour is coming yellowish and taste is also different. Plz help to resolve this issue because i am not getting where is the problem...

Complaint number co[protected]
This issue is almost 3 weeks old now, i have a marvella uv purifier unit and it all started when i contacted the customer support team to get the csf replaced. The first technician who attended was ill-manerred and did not behave properly with my wife, secondly he did not inform anything about crack that the barbell has, he replaced csf and left. He also did not inform to keep the water flowing for few...

I have purchased pureit marvella ro+uv on 21st feb 2018 and now on 24th june 2019 it stopped working.

I have booked a complaint for the same and the support representative visited my machine and said that the circuit board is not working and causing issue. He advised that it needs to be replaced and that will gonna cost me somewhere between[protected].

I have asked how can the circuit could get infected but he...

Sir in reference to my earlier complaint your service centre taj service. Mob no +[protected] contacted me (On saturday 22 june) and gave esurance that they will send their mechanic to my home on monday 24 june. To solve my problem because next day is sunday. Today 25 june. They never sent their mechanic never reply my call. The service man attanded my home to change the battery is mr. Sunil rai. His mob no is [protected]. I called him...

I purchased a HINDUSTAN UNILEVER Pureit Advanced Germkill Kit (3000L) for WATER PURIFIER(23L) for Rs 990/- on 07/05/2019 from City Varieties, Burdwan. The representative from City varieties replaced the Advanced Germkill kit on the same day. But the battery indicator has become completely red on 17/06/2019 and overflowing of water from the Water Purifier has occurred.
The total number of members in our family is six (6) and drinking...

I called pure-it customer care for the replacement of the filter, they said the technician will call and visit in 72hrs for replacement after 72hrs i called again & have been calling everyday as they say that they will send technician in priority basis within a day. It's been a week now. The calls are charged and 21st jan i called & the agent mr. Naidu said he would make a follow up call to check the technician visit, but no calls from technician...

Sir I have pureit classic model.i have purchased new kit of battery of 3000 liter on 13 June 2019. Your service person has fit the same in my machine. But after his went the water likage problem arrived.the water is going over flow from transparent part of machine.i immediately complaint to service person & service centre.they assured me to solve the problem.but now more than 7days past but no one solve the problem.they replied they don't...

I have purchased Pureit Ro+Mf advanced on end of October, 2018. After installation we started using it on mid of November. Our daily water consumption is approx 10-12 ltr per day.
We have noticed that the water flow is getting reduced since end of May, 2019. Now, in this month, we could get hardly 3-5 ltrs after a very very long time running this machine.

I have complained Pureit, and their service provider near our...

I bought Pureit classic 14 ltr purifier from Manjeri, Malappuram Dist, kerala two months before. After one month o[censored]sage, it started leaking through the Germ Kill kit. The indicator on it is still white colour (not used up which will make it red). Now I realize that the HUL company made this rubbish product with stupid ideas which made most of their customers disappointed....

Dear Sir I purchased the Batter kit in Hanmakonda Local Shop 20 Days Back. My self Replaced It. But It was Not Working. Water Not Filtering. I Have Cleaned Completely and Replaced it back.but Problem not Resolved. So kindly Assist me with the Solution. My mail I'd is [protected]@gmail.com. I hope You People Solve My Problem as soon as possible.
Thanking You
D.Murali Krishna Reddy...

I have asked for a HUL associate to come and replace GKK2 during last weel. After he has changed the GKK2, there was leakage issue and control circuit got damaged. Contact no of associate - [protected]. He told me not to report to HUL customer care and call me instead. I did that, he came next day the device was working. He has clened the electric chip the display and after that it started blinking. its not working anymore. When we called...

I just complained about pureit product..i bougt it for 19000 and in one and half year its circuit is not working it should be replaced and will be charged 5500..why should i pay money for faulty circuit if doesnt work for even 2 years whats the use of product..i raised a complaint i dint get a solution but complaint marked as resolved..they forwading my complaint it to their service man ..that service man saying we will charge 5500 i[censored] want...

Hi Srinivasan/Team,

I have received below message from your team on May15 regarding my complaint . So far no one visited and I had received a call from one of the service center, after taking the details over the phone they said it’s an issue with power adapter.

It’s been 15days no one bother to give the update from Unilever, as it’s an essential needs for day to day requirement. Now I have to depend totally...

I already bought a Advance Germ Kill full kit 3000litre in the 24 April'2019by Rs:1099/- From your Companys service Provider"Karuna Enterprise" from kolkata location area.Last 3-days that filter was not working it's become red as indicator board.Problem is that your authorized serivce provider name provided earlier is not providing my Advance Germ kill kit 3000 litere kit, they told me they can provide only 1500 litere as a replacement purpose...