[Resolved]  Acer & Croma — Mis-commitment at the time of sale by Acer and Croma.

Address:

New Delhi, Delhi

We went to Croma, Rajouri Garden, New delhi-110027, on 30/06/2014 to buy notebook where the salesperson convinced us for Acer notebook E1-510 by telling that buy Acer E1-510 & get philips notebook sound bar worth Rs.2499/- absolutely free (He said this is a web redemption offer) & this promo was also tagged on product demo at Croma.

He suggested us to swipe the card to pay Rs.22749/- the amount that day & product will be available by the next day as it was out of stock.

The next day on 01/07/2014 when we went there to get the delivery of our product i.e Acer E1-510 notebook and asked him how to get this promotion online i.e philips notebook sound bar worth Rs.2499/- absolutely free Then he said that philips notebook sound bar worth Rs.2499/- is not free on this notebook i.e E1.

At that point of time we came to know that he is an employee of Acer not of croma.

we were shocked about his miscommitment even he knew & discussed this offer also available at vijay sales and we have already shown to him the newspaper cutting of Delhi Times, Times Of India, Sun, 29/06/2014, in which vijay sales ad published at the time of booking of notebook i.e 30/06/2014, and he assured that same offer is also available here with 5% cash back from Sbi card & you will get extra 5% benefit if you buy it from Croma.

After all, Then we argued in that case we wanted to cancel it as it was already available on vijay sales. Janak puri, New Delhi . why should we buy it from croma. we could get that same promotion from there, even that he knew this offer available at vijay sales, his reply was that we can do so but we have to buy some other product for the same amount as the money will not be refunded . so we were forced to buy that because we did not have any other option .

On 06/07/2014 the same ad of vijay sales published in Delhi Times. Times Of India, we made a call to him and told about this ad. He clearly refused and said that nothing can be done in this regard, it will be just wastage of time.

After all that we emailed many times to acer sales team at [protected]@acer.co.in, but still didn't get any revert back in this regard.

we don't know who is the culprit CROMA OR ACER but we are the victims. there should be justification.

Sanjay Bathla

Mobile # [protected]