ACT Fibernet — Excess Data Usage

ishaq_mca

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

My ACT(beam) Account Number is 224959. I am ACT (formerly Beam) customer since last more than 3 years[protected]. Now a days i am facing the problem of excess data usage i.e the free quota which is provided by service provider for a month and once we exceed that free quota our internet speed downgrades. I am currently under 6months subscription A-Max 650. Since last 3+ years i am sure i rarely might have exceed the free quota as prescribed per package for a month. I think i never exceeded that quota. But past few months i am exceeding that quota in just under 20 days. When i contacted ACT through Chat and phone call and requested them to email me my internet usage history for a particular month they told me to send a request to [protected]@actcorp.in . But i never get any response from that email id. I requested in February 2015 twice and now in march 2015 twice. But i didn't got any response. Its our right to have a look of our own internet usage history details. When Beam launched first in hyderabad, at that time they were providing that option on there website, but now that option has been removed and we can only check the total GB of data used in a month instead of complete session details for a particular day. I think ACT is cheating in this regard and they are internally manipulating data so that they can reduce our internet speed. There Fair Usage Policy(FUP) is just a pathetic, fraud and cheating policy by manipulating our data. If they are not doing so, why they have removed option of checking session usage history from there website and why they don't want to email that usage history to customers every month or on as requested basis. This FUP policy should be transparent. I am sure ACT will surely loose many customers do to there changed behavior in policies and due to there nature of closing tickets without issued being resolved. The higher management should look into these matters and try to serve customers in a better way. Send me my internet usage history every 15 days or atleast once in a month, so that i can also track who is using how much data in a month in my home. Regards: Mohammed Ishaq, [protected], [protected]@hotmail.com

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Comments

Youngadam

from Bengaluru, Karnataka

Hello Mohammad, I'm facing the same issue. I though i was the only one now that i was checking review in the Internet i realise its not just me and others too are patsy of the same fraud game by ACT service provider, I have the exact same concern as yours and i have no response from act. I was closely monitoring the data usage evry 5~10 in act portal by refreshing the usage page and i see it increasing by 50~100MB without using net. this is a serious concern, they are robbing our money.lso the data speed that they promised are not fulfilled throughout the month,

Regards,

Suresh

vamsi kalyan

from Bengaluru, Karnataka

They are doing fraud they are suppose to show day to day usage on the portal like other ISP's but they don't show they simply say you account reached fup

victorvasanth6

from Bengaluru, Karnataka

I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.

ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.

victorvasanth6

from Bengaluru, Karnataka

Customer ID : 11262544

gkmoorthy23

from Chennai, Tamil Nadu

I am Krishnamoorthy and having two connections, in this month my both the connections got exausted 100 GB as per their account, but according to me we have not used much,
My account numbers are 1170828 and 1170877/-, I have already requested for the usage statement, I am going to wait for a week time and then i am going to lodge the complaint against them in the Cyber crime police. If any body want to join please contact through [protected]@gmail.com.

We all users will form a association and take up the matter to the police and we will teach the lesson to them.

rkarthick

My customer ID is : 10869040
I'm facing the same issue thrice in the same month. First of all, My ACT FUP monthly reset was not done by 1st of February 2016. I raised a ticket and got it fixed in 3 days. With in 8 days my internet again went slow. When I checked in the portal, it shows I had exceeded the FUP limit. I'm sure I did not exceed because we did not download much. I felt it is some miscalculation and raised a complaint to ACT. ACT customer care guys were not ready to accept the mistake. This time due to emergency I had to reset the FUP by paying extra money ~800 bucks. Surprisingly with in a week, my internet usage again exceeded to 50gbps. Which means, in 15 days I had used 100GBPS :-) Our monthly internet download itself is within 50Gbps every month!! but this time it crosses 100Gbps magically!! Again I explained everything to customer care guys but there were repeating the same story by sharing some useless broadband usage sheet.

I strongly believe there is some accounting issue in their software. We should file FIR and get proper usage sheet.

Shark Alumni

I feel cheated too

Feb 20: 50gb data is used (so I recharge 14gb)
Feb 29 : 14 gb data is exceeded (I recharge for 2 GB at 8:30 AM)
Feb 29: 2 GB data used up (time = 11:32am, I recharge again for 2gb)
Feb 29: 2gb data used up (time 14:30, i recharge again for 2gb)

FEB 29:
Decided to ditch ACR and called up Airtel for conecction

Priyadarshi Jena

from Bengaluru, Karnataka

I have also started seeing the same problem. I have 75GB limit and I do not do any download however now a days I exhaust my limit by 20th of each month.

Priyadarshi Jena

from Bengaluru, Karnataka

My account id - 1240196 and I have 2 complaints with you running. Some guy called me and upon providing my apt address he disappeared saying sorry it is not my area and closed my complaint ticket :(

I reopened it again. Also I am keeping a close tab on my account usage and I see the problem continues.

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Priyadarshi Jena,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Priyadarshi Jena

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in.

Warm Regards,
ACT Fibernet

sharath Ayyagari

from Hyderabad, Telangana

The usage of internet is not used by us as it is showing in the Package that we have used 35gb of Internet(data) within 8 days!How is it possible?even if we sit for 10 hours per day, it consumes hardly 10-12gb(mostly).So, kindly look at the complaint and handle the problem gently.Waiting for the solution.

sharath Ayyagari

from Hyderabad, Telangana

The usage of internet is not used by us as it is showing in the Package that we have used 35gb of Internet(data) within 8 days!How is it possible?even if we sit for 10hrs per day, it consumes hardly 8-9gb(mostly).So, kindly look at the complaint and handle the problem gently.Waiting for the solution.

sharath Ayyagari

from Hyderabad, Telangana

Account Id[protected]
Email-id:[protected]@gmail.com
The usage of internet is not used by us as it is showing in the Package that we have used 35gb of Internet(data) within 8 days!How is it possible?even if we sit for 10hrs per day, it consumes hardly 8-9gb(mostly).So, kindly look at the complaint and handle the problem gently.Waiting for the solution.

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear sharath Ayyagari,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

sharath Ayyagari

from Hyderabad, Telangana

Dear ACT Fibernet,
Thank you in advance!!!
So, when can I expect this???? very soon????

Manish Pal1111

from Mahbubabad, Telangana

What is wrong with this company, all the ACT consumers I met they have same problem. And i think there is some serious issue with your system. please correct your system instead of asking individual users to provide their ID. My use ID 10517303

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Manish Pal,

We regret the inconvenience caused, we will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Manish Pal,

We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favorable time.

Warm Regards,
ACT Fibernet

cooljegan

from Chennai, Tamil Nadu

Hello - Every now and then ACT is delivering poor customer service. Its been only 17 days and we have not used ACT Fibernet much but our account says 'you have exceeded your download limit ~ 50GB' and the speed gets dropped.

As said by everyone, no point in asking user id when problem happens, hope predominantly 3 out of 5 people are having this problem. Its time for ACT to resolve rather than asking for user ids.