[Resolved] ACT Fibernet — No response and very bad service | |||||
The below mail will clarify about my problem. Ramakrishnan V 2:20 PM (11 minutes ago) to Helpdesk, nodalofficer, appellate.auth., sunder.raju, shafee.ulla, Prasanna.prabhu, puja.jacob, bala.malladi, pinkesh.dhimar, saurabh.mukher., sitaramarao.tu., keshav.murthy My earlier mail and your subsequent reply mail in the trailing message reveals more about the problem I had earlier and the simple response you gave at your leisure time. We don't take broadband connection for just watching Mr.Bean doing something comedy. I do work from home and has to submitted on time if not I will have to beg for living. The immediate switch over of service providers is not possible as it takes time for new connection to be provided to us and that is the reason we take connections from trusted internet providers. I trusted ACT and recommended to others as stated in my earlier mail. When you left us strangle for nearly one week, we tolerated and thought every thing would go fine henceforth. When I have proper EB Connection and my part of area is not flooded in water and all is clear, how does your problem continues after two days of normal connection? You are giving us connection through wire which comes as parallel to EB (Flyover not underground) and the server box is also fixed at a safer place in most of my areas. My current issue is because of Ticket number [protected] handled by Mr. Reddy Kumar Excellent Expert in Customer Care who tell us that they have limits and can do nothing for our complaints and has been appointed to just pick up calls. As suggested by Mr.Reddy Kumar, (The Exact Words used by your customer care– "We don't have the technical persons mobile number incase if you have just give the ticket number and explain the problem to them") I called up Mr Vijay Ph.No. [protected] who explained me that I won't be able to understand the problems which they are facing and it would take a day time to explain and said he will look into my Issue on 20.11.2015 at 3Pm and the problem is not solved till today 21.11.2015 1.39pm How does Appellate, Nodal and Helpdesk work in other Reputed companies? 24 X 7 X 365 Days and very special care to customer who are prompt in their payment. ACT is little different, they will work like IAS Collectors and can be reached only 5 hours in a day. Nodal and Appellate team is sleeping for almost 1 year as I have seen and will wake up when you pay their yearly bonus and Increment. Exact Problem which has to be solved by ACT. Change the field staff and customer support. Your field staff are busy watching movies, drinking in bar, doing something with their girl friends, or busy in the bathroom alone and closing the ticket at the end of the day by saying the ticket is resolved when it is not actually resolved. It is not the first time I am facing this type of Issue because of that. Your Customer Care Staff should have two division separably, one for girls ( in Closed Cabins) and other for Boys in open terrace or in some play ground so that they don't try to showoff before the girls by their side using slang English they know. Above all ask your Nodal and Appellate team should have training with Airtel, Aircel, Dell and other reputed companies so that they knew what is their Job. If you feel my mail is harsh, you can very well pay me Rs.10000/ for my loss, because of your inefficiency in providing proper service and due to improper connection and ask me to switch over to some other provider, which I will be pleased to do. Thanks and warm regards, V.Ramakrishnan Was this information helpful? | |||||
Dec 10, 2015 Complaint marked as Resolved Got Email and Issue resolved. The Field staff acted as soon as I gave this complaint. Received call from the ACT office after the rectification. Thank You. customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Valued Customer,
We apologize for the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet
We apologize for the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet
Dear Valued Customer,
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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[protected] Forwarded message[protected]
From: Helpdesk Chennai
Date: Thu, Nov 12, 2015 at 4:30 PM
Subject: Re: ACT ruined our work and Diwali Function
To: ramakrishnan.[protected]@gmail.com
Dear Mr. Ramakrishnan V,
Please accept our apologies for the inconvenience caused.
We regret to inform you that, there was a technical issue at our end and the same has been resolved now. We kindly request you to re login into your account and cross check on the connectivity.
We would like to inform that the system will automatically identify the downtime and the necessary waiver will be posted in the next bill . Request you to make the complete payment this month. Thank you for your support and understanding
PS : If you have any other Complaints or Queries request you to drop in a new mail to helpdesk.[protected]@acttv.in do not reply to same E-mail. We are always happy to serve you.
Regards,
Help desk
ACT Fibernet
[protected]
helpdesk.[protected]@acttv.in
On 10 Nov 2015 02:11, "Ramakrishnan V" wrote:
Dear ACT Helpdesk Staff, Nodal Officers and Appellate Authorities,
Very Bad Day,
I have been recommending my close friends and relations to take ACT Fiber Net Connection as you were providing good service for the past one year to me.
I now feel that you have ruined your reputation yourself in one day, by not corresponding to us properly and by switching of the communication line of yours.
This is really bad on your part and shows your inefficiency to handle Problems, Service and Customers.
All you hard work and good name earned dropped down to grave in one day, because of the lack of communication to your Customers and left them strangle.
How do you expect us to belive in your service any more. Do you know how much is the loss for people who have belived in you and taken your broadband connection.
Even I myself thought this will be rectified in a hour or so, kept waiting for hours and finally have to decide for an alternate source to recharge my mobile Internet from other service providers.
Will it be possible for you to reimburse the amount I paid for an alternative source and the loss without Connection, whcih was purely due to your inefficiency in rectifing your problem?
Why should I suffer? Why Should I belive you again, when you don't have the courtesy of Informing that the connection will not be available for a day or two?
You people work only 8 hours in Customer Care and 3 Hours in Field Service, wherase the other service providers work 24 X 7 X 365.
Nodal in Bangalore have to be more Co-Operative in replying to Chennai Complaints also and don't stick to your limits, afterall your work for the same ACT organisation.
Thanks and warm regards,
V.Ramakrishnan
[protected]