Agarwal Packers & Movers — car not delivered & house asset broken / insurance copy not provide

Address:	560099
Website:	agarwalfastcargo.com/contact_us.html

Dear Sir,

This is to inform you that I have booked a consignment from Bangalore to Bhubaneswar for my home assets with 2 bike(KA51L2908 HONDA ACTIVA & KA02ED8001 HEROHONDA CBZ )& one car (KA05MR3591 ALTO 800).

One of you employee named Pankaj – [protected] visited share quotation & told insurance not mandatory also there is no other hidden charges . I doubted after seeing the quotation bill as its mentioned Agarwal fast & safe cargo pvt ltd. Which is not the original Agarwal packers & movers.

Second day again he called me and there was another guy called Suresh Rathore – [protected] he ask me to visit your office which is located in singasandra opposite to EPF office . I went & met both Suresh & Pankaj there, They assured me no hidden charges no insurance & guarantee of assets on safety & time line of 8 days total amount of 42000/- all inclusive GST extra 5% . Rs 500/- I gave as token amount for advance.

On 7th May 18 of your labour team arrived & started packing the materials . One of guy took my car & went to Neelmangla for giving to carrier service .After packing your team started making bill of extra amont of insurance worth rs 5lakh of 15000/- & Entry tax of 16000/-, check post charges of 1000/- . when I ask why so many charges then he called to Pankaj & gave phone to me . Pankaj started playing his words that I have forgot to tell you all this charges but I keep asking NO, He was not ready to listen, Finally he removed Entry tax of 16000/-, check post charges of 1000/- & then Suresh called me & said without insurance we can’t take material as per government law. I asked them to bring my things back then he said its not possible, what a crap I did a mistake . No the game start of looting the customer . your workers demanded 2000/- tip . what the hell ?? I was totally out of my mind after seeing your team’s behaviour . Totally bill was made 59850/- & I apid 31000/- for advance remaining they told me to pay in Bhubaneswar . Both the bikes are taken by worker by driving to go-down with helmets .

On 15th June I called Pankaj & Suresh for my assets but they didn’t respond to my call for entire day in evening he asked me to transfer the remaining balance amount to his account (Axis bank account number-[protected]). I told him that as per our discussion I withdrawn the amount & kept ready he refused to take cash and demanding to do online transaction or else he will not send the consignment . I transferred the amount immediately . Material came to home but all are in bad condition & item number 65 & 59 not delivered . And car still not delivered when I asked why, Pankaj said its in Vijaywada it will take another 2 days .

Freight Bill Number – 675
Quotation Bill number – 3358


· Fridge broken
· Godrej broken
· Both the bike visor broken
· As condenser broken
· Dish TV wire of 50 meter not given
· AC cooper pipe not given
· 2 helmets not given

When I shared the picture of all broken items Pankaj said “sir thoda bahut to tudta hai” … Really ?? is this what your service is ?? when I asked to share insurance copy they started ignoring my calls .

Now its 21st of June and 15days past no clue of my car, No one is responding to my call neither Pankaj nor Suresh . its totally fraud case . I don’t know how to react this on
False commitment, wrong information, worst service ever .

Please look into it & revert back with car status also share insurance copy of my consignment .

All bills & damage materials picture attached .

Regards
Nayak
[protected].

Please Help me