[Resolved]  Aircel — Aircel cockroaches deducted balance at midnight 11;58 pm rs.549 as 333=197=19

Address:Ranga Reddy, Andhra Pradesh, 500049

[protected] forwarded message[protected]
from: pradeep roy
date: mon, 6 mar 2017 02:45:27 +0530
- hide quoted text -
subject: fwd: aircel [protected] account rs.549 deducted r abused by
aircel cockroaches

[protected] forwarded message[protected]
from: pradeep roy
date: sat, 4 mar 2017 02:47:13 +0530
subject: re: aircel [protected] account rs.549 deducted r abused by
aircel cockroaches

to:[protected]@aircel.Co.In, appellate.[protected]@aircel.Co.In...
On sat, mar 4, 2017 at 2:38 am, pradeep roy
wrote:

*my name pradeep roy*

*registered name : parimal roy*

*mobile no# [protected]*

*my alternate mobile no# [protected]*

*121 not working for contact trying lots of time in any angle.*

*alternate 198 i want to try it 10.00 am...Let it be later.*

*my account recharge 4/5 times with recharge of rupees 70 topup 2016 th
and 50 of feb month 2017 th recharges done regular.*

*and ur aircel cockroaches deducted all of my account of rupees 549*


*and now 0.90 paise available and again i recharge 70 topup today to make
communication regarding this issue.*

*i have a samsung e2232 mobile.This regular 9keyword basic button phone.*
*this is my private number only myself.*
*with this how can i have made these useless services of plan 333 197 19
which were the plan i never known to me.*
*i use know about topup 50 or 70. Which i recharge trough freecharge
website..*

*i knew it ur service people r cheater cocks most of the time.*

*earlier happen[protected] might be with these same issue.*

*due to these reason earlier [protected] i have made my first mnp to
vodafone nw*

*vodafone response r awesome and vodafone glitz r problem late night 2am
they use to resolve issues if not they also call repeated till satisfy to
nw.*

*aircel to connect customer agent 121 to have talk everytime useless ...My
late friend not even know how to talk 121 sevice care and he convert to mnp
airtel.*


*i use have my work with most time on computer and make use my number for
my mailid login and other portal workout.*

*with rs.549 with my bakwas dubba basic samsung hero e2232 phone i cannot
serve my net and other non sense services yar.*

*most of the time my phone in switch off mode while in class.I use to call
to my natives with this number which cost rs.1 per minute. I have try many
time to get to talk to customer care 121 everytime same repeted
computerized talk.*

*and i taken tata number i use sim1 mode regular talk and sim2 mode
aircel rarely.*

*how can i get to know about this plans 333 197 19 which r not known to
me.*

*i know only *125# balance details thats all.*


*resolve the above stackoverflow issues *

*121 not work 4 me. Atleast these mailing of appellate will work r not.*

*fix the above issue and make poissible refund of my no.[protected]*

*alternate no :---[protected]*
*mail idl:- pradeep.[protected]@gmail.Com *


https://twitter.Com/aircel
in the twitter aircel post pencil cover it was shared both ends

that means 1they deduct bal when phone is on regular mode as unnessary subscriptions as regular pencil get sharp and
2they deduct bal when phone is off as backdoor activites as the pencil is sharped at backend all bal deduted at once.

For me option 2
below photos you can see the time and date 25 and 27 at midnight between 11 and 11:58 as on or before.

here is my question is:::::::::::not even leaving an single rupee full bal 549 was deducted when the phone is offline

battery power of thee phone is 5-6hrs only ===whole night its sleepy mode without charge.

To talk 198 i have recharge 70 on that 4th march 2017 afternoon.

Again mail forwarded 6mar2017

this deductions occured to me 3 times earlier also.

Resolve the above issue.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Apr 8, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2017
Aircel Customer Care's response
Dear ROY2011,

Thank you for the acknowledgement. Assuring you best services in future.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Complaint comments 

Comments

Hi everyone,
If you didn't get UPC code through SMS. There is an alternate solution is available.


Call Aircel Customer Care number ==> [protected]
1. You can call from any Mobile network and choose 1 as Aircel User.
2. Enter your Aircel mobile number and Aircel Sim ICICID number 19 digit number in the backside of the sim.
3. If 19digits Number is not known simply download SIM Card Android App from playstore and get it.

4. Enter your aircel 10 digit mobile number and enter last 5 digits of icicid number.
5. They will generate and immediately tell your UPC CODE

Thanks,
Nandhakumar K

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information