Dear Madam / Sir,
This is to bring to your kind notice that have been following up with your
Customer Care Executives for quite sometime now over the last few weeks,
not getting a suitable reply. But with a Perhaps instead.
I have changed from regular Recharging to Monthly Unlimited Plan of Rs.255.00.
Then after 10 days it went off and I was told to ask your Retailer, who has
but no inputs and he fell from the sky, as the information with him too was
that the plan was for 28 days. Your Customer Care tells me due to some reason
it had expired after 10 days. Then the Main Account Balance was reduced to Zero.
Fine. Then again from a certain Rs. 108.00, the day after Rakhi, I find my Balance
showing NIL again. Went to Retailer and he said to avail Unlimited facility you have
to have Balance in Main Account. You Customer Care could not give a good reason as to why
this amount was deducted. So I got another Rs.50.00 recharge done.
Today while talking to one of my clients. midway the line got disconnected
saying NO Balance. Isnt this becoming a bit too much?
On calling your Customer Care I was told to report in 24 hours, then if
by mistake anything was deducted, it would be refunded. But they could not
check up and tell me the reason why.
How long will this go on? And I being your valued, am I supposed to follow
up and call you and keep requesting for no fault of my own, whereas the
same is from your end?
Sorry to put it so bluntly, but had no option.
Hope you would value this issue and get it resolved immediately. As in my
profession, Media, we need to talk with various types of people from all strata, be
it Politics or Corporates etc. And one such call got disconnected midway.
Will your company share the shame or inconvenience caused?
Would it be right to use my good office to inform the Ministry & Department
to solve the issue? For your kind information, this was a call to someone related.
Hope you would take it seriously and on priority basis try and resolve the matter
at the earliest, keeping me posted of the developments and the refund that you
may be making.
Thanking You
Regards
Ashesha Nanda BAnerjee
Kolkata
[protected]
Sep 20, 2017
Complaint marked as Resolved
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2017
Aircel Customer Care's response Dear Customer (asheshBan),
We are forwarding your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
Verified Support
Aug 14, 2017
Aircel Customer Care's response Dear Customer (asheshBan),
We would like to inform you that as per our record your balance got deducted of Rs.127.52 (before balance Rs.127.52 & after balance Rs.0.00) for outgoing Local A2O call to this (sample number:- 95639#####, 70856#####, 86200#####)call duration 2124 secs, on 8/5/2017 at 6:28:30 PM to 8/8/2017 at 10:25:09 AM, as per A2O call charge Rs.(@2.7/sec), after crossed free balance A2O 60000 secs then balance charged from main account. So, charging found are correct and you are not eligible for waiver.
Warm Regards,
Aircel Social Media Team
Please let us know if you need any assistance regrading Aircel services.
Warm Regards,
Aircel Social Media Team