Aircel Complaints & Reviews

Hi, i had recharged my no. [protected] on 22 may with rs.133 and got rs 150 tt.. On 7 july i got to know that.. My balance is zero and i have no idea on which day my whole bal got deducted but i m sure i had around rs 60-70 balance.. Same thing happened on previous month.. On 9 may i had recharged with same plan.. And on 20 june.. I had around rs 70 bal and it all got deducted.. Please give me the reason or statements of my bal deduction for both time.. And if it is refundable, refund it asap.. Reply asap

Oct 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

Aircel Customer Care's response Dear Customer(rituq),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 08, 2017

Aircel Customer Care's response Dear Customer(rituq),

We would like to inform you that as we have checked and not found any unwanted balance deduction on your number. Further, you were rightly charged for making STD calls in the month of June.

Warm Regards,
Aircel Social Media Team

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Address: Coimbatore, Tamil Nadu, 621008

31july 2017 the mobile number[protected] has emergency call only .. the Sim change to Post paid number but till 3/8/2017 not active..
The customer care And distributor nothing take reposne.. till 3 days my number not service ..my higher officer are not comnucation ... Bad ...

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Address: Kamrup Metropolitan, Assam, 781014

Website: www.aircel.com

I am amar jyoti nath and my phone no. [protected].. I port this no to airtel on 18 th july 2017 with all document.. Bt my no disconnected on 31st already. So i am not able to use my no from past 3 days. I already visit and called airel and airtel customer care but thay said they don't know about it. I am facing lots of problems because i doing my business with this phone no. Both sim are disconnect. Please help me as soon as possible.

Sep 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Aircel Customer Care's response Dear Customer (Amar Jn),

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 04, 2017

Aircel Customer Care's response Dear Customer (Amar Jn),

We would like to inform you that (as per system validation) it was found that you have requested for port out from Aircel on 26th Jul’17 & as per process, your number will get ported out on (or before) 12th Aug’17 at 10:10 PM.

Regarding number disconnection, we would like to inform you that the Aircel mobile number [protected] is already active & no barring is found against the same. Hence, we request you to insert the SIM in another handset & then try again. If the issue still persists, you need to replace the SIM by visiting your nearest Aircel Cell City/Store with a valid copy of ID proof (of the SIM owner) along with Rs 25.00 (replacement charge).

Warm Regards,
Aircel Social Media Team

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S

Sachan Sudan

from Srinagar, Jammu and Kashmir

Aug 3, 2017

I want all my incoming outgoing bill detail on my id [protected]@gmail.com 27/06/17 to 27/07/17 My all bliing is wrong i dont pya my bill i want close this number forever

Reply

Aircel Customer Care's response, Aug 4, 2017

Verified Support

Dear Sachan,

Thanks for reaching out to us. We request you to share your Aircel No. & for the further assistance, you can visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Aug 12, 2017

Verified Support

Dear Sachan,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Warangal, Andhra Pradesh, 506167

Iam maheshwaram narendra. I purchased two new aircel sim cards on tuesday. But still they were not activated. So kindly activate my sims. My sim no.. Is[protected], mbl no is [protected]. And second sim no is[protected], mbl no is [protected]. Plz do quick. My mobile no is [protected].

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Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine, Please take necessary action immediately. Awating to hear from you

Yours sincerely,
G.Natrayan.
my contact details [protected]

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Sir, I am using Aircel prepaid sim.. I would like to delete my call and message history from the web portal for some personal issues.. please help me and guide me with the steps to delete it from the network for which I would be grateful to you.. all my call and message details need to be completely removed from the server.

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Address: New Delhi, Delhi, 110003

Website: www.aircel.com

My number is [protected]. Everyday my balance is being deducted without my concern. If any service is activated in my number, i request you to deactivate all kind of services from my number
Please look in this matter seriously and refund my money.
Everyday i am getting this message "your ndmc170317sms2 pack has been renewed on your aircel mobile."
Please deactivate this service

Sep 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Aircel Customer Care's response Dear Customer(vyomesh2788),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 03, 2017

Aircel Customer Care's response Dear Customer(vyomesh2788),

We would like to inform you that, as we have checked and found you have been charged Rs 2/- for the activation of Auto renewal data pack on daily reactivation basis. We have deactivated the same from our end.Further, as a onetime goodwill gesture a waiver of Rs 15/- has been initiated from our end and the same will be credited within 48 hrs.

Warm Regards,
Aircel Social Media Team

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J

Jai Shankar Prajapati

from Kanpur, Uttar Pradesh

Aug 2, 2017

महोदय
सविनय निवेदन हैकि प्रार्थी का नम्बर [protected] है। जिस पर Emergency काल लिख कर आता है। और सिग्नल भी नही आता है। क्या हमारा नम्बर बन्द कर दिया जायेगा । हमे जानकारी
[protected] नम्बर पर देने की कृपा करें।

Reply

Aircel Customer Care's response, Aug 3, 2017

Verified Support

Dear Jai Shankar Prajapati,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Complete address with PIN code:
Landmark:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Aug 3, 2017

Verified Support

Dear Jai Shankar Prajapati,

We would like to inform you that your number is very well active at our end and no issue has been found. Further, we suggest you visit the nearest Aircel store with your SIM card to get it checked.

Warm Regards,
Aircel Social Media Team

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Address: 411062

Today i recharged 83rs balance on my number [removed]. I get promo recharge of 83rs, however in 83 rs recharge offer it is mentioned that i will get 90rs talktime with 28 days validity.in offer they didnt mention that we will get promo balance. It should be mentioned their to avoid inconvinience. Please help me regarding that or convert promo balance into main ac balance. Thank you.

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Aircel Customer Care's response Dear Customer (piu2),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Screenshot (with date) of the offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 03, 2017

Aircel Customer Care's response Dear Customer (piu2),

We would like to inform you that that RC 83 gives Rs 83 talk-time in promo balance along with tariff benefits as all outgoing Local (Mobile) calls & STD (Mobile) calls @ 1.3p/sec while roaming on Aircel and Vodafone network and incoming calls charged @ Rs 0.00/min for 28 days.

Please cross check the same on our official link mentioned below:

http://www.aircel.com/AircelWar/appmanager/aircel/maharashtra?_nfpb=true&_pageLabel=prepaid_roaming_page

Warm Regards,
Aircel Social Media Team

Aug 07, 2017

Updated by piu2 I got a call from number [protected].He said that he is from customer care and need by bank details to refund my cash.Please take some serious action about this fraud calls.

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M

Md rashid alam

from Jamshedpur, Jharkhand

Aug 3, 2017

Give me owner name details

Reply

piu2's [Complaint's author] reply, Aug 3, 2017

Who are you and why you need my details...?

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Address: Mumbai City, Maharashtra, 401301

Hello,

I want to port my no. From Aircel to Vodafone, but I am not getting the UPSC code on my phone.When I call customer care, the moment I mentioned port the customer care guys cuts my call.
No when I am trying any call, they are not getting connected.

I am going to consumer forum with this complaint as well.

Regards,
John D'mello

Sep 18, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2017

Aircel Customer Care's response Dear Customer (Silwon Dmello),

We would like to inform you that the UPC (Unique Porting Code) for your number is DZ296266 which will be valid by 20/08/017. Please visit the store of your new service provider along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC

Warm Regards,
Aircel Social Media Team

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Address: 742101

Sir my aircel no is [protected] with sim no[protected].
I took the sim from aircel express berhampore on 29th July 2017 . It is my old aircel no. As I lost the sim I submitted my documents with a fir copy to take my old no. It's 1 st August although the sim shows tower but it's not activated. Please give me the status of my sim

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The captioned service is activated without asking me, even i have no idea what it is about. To aggravate the grievance, it has been put on auto renewal mode. As one other complaint said, they are impossible to reach. The sms that is flashed on my phone every morning does not give details as to how to deactivate this service, which in the first place i never activated.

Adv. Divyanshu
[protected]

Sep 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Aircel Customer Care's response Dear Divsha,

We are forwarding your concern to the team. Meanwhile, please share the name of the service which you are facing the auto-renewal issue with.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 01, 2017

Aircel Customer Care's response Dear Divsha,

Apologies for a miscommunication. We are trying to listen to all our customers simultaneously, and this time it led to an error.

We have forwarded your concern regarding the auto-renewal of "ndmc170317" and will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 02, 2017

Aircel Customer Care's response Dear Divsha,

We would like to inform you that you have been charged Rs 2 for the activation of Auto renewal SMS pack on daily reactivation basis.

Although, we have deactivated the service but the charges are found to be correct and hence we regret that no waiver is applicable for the same.

Warm Regards,
Aircel Social Media Team

View replies

A

Abhijeet Gowari

from Kolkata, West Bengal

Aug 2, 2017

Phone no:- [protected]
please sir my sim has been locked. send me my puk code

reply sir fast.

Reply

Aircel Customer Care's response, Aug 4, 2017

Verified Support

Hi Abhijeet Gowari,

Thanks for reaching out to us. Kindly share the following details in order to look into your request:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

C

CA Bikram Keshari Swar

from Kolkata, West Bengal

Aug 3, 2017

Sent me the deactivation code..

Reply

Aircel Customer Care's response, Aug 4, 2017

Verified Support

Dear CA Bikram Keshari Swar,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Aug 12, 2017

Verified Support

Dear CA Bikram Keshari Swar,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Nalanda, Bihar

Sir my number is [protected]. Important call is coming on this number. But i am not find number. So give me one week call details of this number.
My gmail account is [protected]@gmail.com
And my alternat mobile no. Is [protected] sir i want to know how to find call details. Sir i humbly request to you please replay to me of this massage.

Sep 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Aircel Customer Care's response Dear Munna Kumar sharma,

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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S

sicheo lajeo

from Delhi, Delhi

Aug 2, 2017

I have not subscribe this option pls deactivate it.

Reply

Aircel Customer Care's response, Aug 4, 2017

Verified Support

Dear sicheo,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Aug 12, 2017

Verified Support

Dear sicheo,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Auto deducting 2 rs daily i did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, i don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated service: ndmc...
My number: [protected]

Sep 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Aircel Customer Care's response Dear Customer(सचिन शर्मा),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 02, 2017

Aircel Customer Care's response Dear Customer(सचिन शर्मा),

We would like to inform you that, as we have checked and found you have been charged Rs 2/- for the activation of Auto renewal SMS pack on daily reactivation basis. Further, we have deactivated the same. Hence, charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team

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Address: Raigad, Maharashtra, 402107

I want to port my aircel number.

Message not send to 1900, but massage was sent to ather contact only not sent massage to 1900 number.

My mobile no-[protected].

Even i called their complaint number 198 but not satisfy.

So please solve my issue urgently. Because my residence there are no network available so no any incoming call and outgoing call available.

Sep 25, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Aircel Customer Care's response Dear Customer (madan07),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Alternate No.:
Signal Bars:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 25, 2017

Aircel Customer Care's response Dear Customer (madan07),

We'd like to inform you that your location is located at far distance from our nearest serving site (approximately 1.2 km) due to which the network coverage is poor at your location.

Further, the services of your number are completely active so we request you to try sending message while being in range.

Warm Regards,
Aircel Social Media Team

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N

Nirmala varsha

from Perambalur, Tamil Nadu

Aug 2, 2017

Respected sir, unexpectedly I choose masti mall pack . For that they deducted 35 rupees. I don't want that pack. Kindly unsubscribe the masti mall pack to my number [protected]. Kindly do the favor to as earlier

Reply

Aircel Customer Care's response, Aug 4, 2017

Verified Support

Dear Nirmala Varsha,

We would like to inform you that the VAS (MastiMall) has already been deactivated on your number (9965864076) on the same day when was activated i.e. 27/07/2017 and also Rs 35 had been refunded on the same day.

Further, we suggest you type STOP and send it to 155223 OR you can call on our toll-free number 155223 to deactivate any VAS on your number.

Warm Regards,
Aircel Social Media Team

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Auto deducting balance daily i did not activated any service like ndmc170317pi2. I have not used your mobile data please refund my amount or i will port this number to other company, i don't want to continue with this fraud company. I'm trying to connect your customer care but no response.

Request you please deactivate this service asap and return my money back.

Sep 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Aircel Customer Care's response Hi Gautam Malti,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 01, 2017

Aircel Customer Care's response Hi Gautam Malti,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 02, 2017

Aircel Customer Care's response Hi Gautam Malti,

We would like to inform you that, as we have checked and found you have been charged Rs 2/- for the activation of Auto renewal data pack on daily reactivation basis. We have deactivated the same. Hence, charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team

Nov 02, 2017

Updated by Gautam Malti My phone no. Is blocked and asking for Puk code to get unblock. Kindly send me the puk code

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Address: Banda, Uttar Pradesh, 210208

Website: [email protected]

Sir mai bargarh se hu apka 2g 3g 4g koi bhi tower ni hai hamare area me so i requested to you please install a tower on my land i want 2g tower installetion on my land and 3g tower installetion and 4g tower installetion
Sir i was humble request to you please install on my land your tower please m a farmer please install on my land
Thankew.
Address-
Village-kaniyarh
Post-bargarh
Tehsil-mau
District-chitrakoot u. P
Pin-210208

Aircel customer support has been notified about the posted complaint.

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Address: Poonch, Jammu and Kashmir, 185102

Website: Www.aicel.com

I am SaRfRaZ Ahmed I have been recharge wrong number by mistake my mobile number is 9858***970 I will recharge from aircel payment the recharge has wrong number 9858**980. The Amount is 154.I will use my debit card. How I get my money back

+1 photos

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Dear team,

I am aircel user since 2014, now i have been started working in thane where i am gettting roaming, low network, useless data pack.

Therefore i want to port my sim..
But when i tried to send a message on 1900 for upc i am not getting that particular upc code after so many trial.

Please i am requesting you to help me in such condition

Sep 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Aircel Customer Care's response Dear Shamali Bhalekar,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Format of sending SMS:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 01, 2017

Aircel Customer Care's response Dear Shamali Bhalekar,

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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J

Joe Nive

from Chennai, Tamil Nadu

Jul 31, 2017

Respectd sir,
Im jency, i requested to deactivate the aircel deals but it s not responding so please sir i humbly request u to deactivate all those deals
Thanking u

Reply

Aircel Customer Care's response, Aug 1, 2017

Verified Support

Dear Joe,

Thanks for reaching out to us. Please share your Aircel mobile no. and activated Aircel deals on your no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Aug 9, 2017

Verified Support

Dear Joe,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

S

Sundeep Mamidipudi

from Bengaluru, Karnataka

Jul 31, 2017

Message towards portability is not responding

Reply

Aircel Customer Care's response, Aug 1, 2017

Verified Support

Dear Sundeep,

Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Aug 9, 2017

Verified Support

Dear Sundeep,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: Tirupur, Tamil Nadu, 641603

My mobile number is [protected]
On 29.7.17 rs.14 has been deducted as i had activated aircel deals for 14days.
I just have 14rs in my main balance, for that they automatically activated that service for 14 days exactly and wiped out my balance. I contacted the customer care, as usual they did their diverting job that i may activate it accidentally. Im damnsure that i didnt activate it, coz i had blocked all the promotional calls and i didn't send any reply to those unwanted messages. Kindly refund my money

+1 photos

Sep 4, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Aircel Customer Care's response Dear Customer (brainboyvasanth),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 03, 2017

Aircel Customer Care's response Dear Customer (brainboyvasanth),

We would like to inform you that the deducted amount (Rs 14) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team

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A

Aafaq Ahmed

Jul 31, 2017

Dear,

I Am Syed Aafaq Ahmed i want to reactive my SIM please do needful this number is very important to me my mobile number is [protected] your immediate action in this matter will be really appreciate.

Reply

Aircel Customer Care's response, Aug 1, 2017

Verified Support

Dear Aafaq Ahmed,

We would like to inform you that as per our record your number is well active from our end. Further, please visit nearest Aircel store along with your SIM and valid id proof for further assistance.

Warm Regards,
Aircel Social Media Team

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Website: google

Sir, recently I have buy a aircel sim with the use of adhaar card along with fringerprint is given after one day I recharge RS 198 netpack actually I was suppose to get 6 GB but I got only 4GB so please kindly check my with my offer ..thank you

+1 photos

Sep 2, 2017

Complaint marked as Resolved

Jul 29, 2017

Updated by Apai Brown Aircel internet pack offer

Verified Support

Aug 02, 2017

Aircel Customer Care's response Dear Customer(Apai Brown),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Mode of Recharge:
Screenshot of offer message:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 02, 2017

Aircel Customer Care's response Dear Customer(Apai Brown),

We would like to inform you that as per our record it was found that you had recharged with MRP 198 (6GB, 4GB Day +2GB Night timing from (12:00 Am to 6:00 Am) 2G3G data validity for 28 days) on 28/07/17 at 15:07:38 and the benefits was credited to your account which will expire on 23/08/2017. Kindly dial *129# (toll free) to check the data balance.

Warm Regards,
Aircel Social Media Team

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M

Manish kumar @

from Noida, Uttar Pradesh

Jul 31, 2017

My cell phone has lost, thats why i closed my aircel no.So please block my aircel no. ([protected]) argent. please sir block my no. ]

Thank You Sir

Reply

Aircel Customer Care's response, Aug 1, 2017

Verified Support

Dear Customer (Manish kumar @),

Please share the following mandatory information to confirm your identity so that we can forward your request to block your number:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN code:

Or, you may visit the nearest Aircel store with your valid ID and address proof to block your connection.

Warm Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

File a complaint to Aircel

Aircel reviews & complaints page 134

complaint against erroneous debit of my balance

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no sim card active

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sim disconnected i. amarjn18

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2 sim activation

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sim number block

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request to delete call history of my aircel prepaid sim

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unwanted deduction from my aircel number

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convert promo balance into main bal.

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port request not getting sent

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aircel sim is not activated

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ndmc 170317 is activated without my consent

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about to call details

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auto amount deduction

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port message not sent

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deactivate ndmc170310pi2 service.

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I want a tower installation on my land

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wrong recharge refund pls

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regarding porting code no.

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automatic activation of aircel deals

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internet pack offer

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