[Resolved]  Airtel — Airtel Airtel secure - device claim service request # 2058850

Airtel secure is the biggest scam. I reported to them that the screen of my motorola phone was broken due to slippage from pocket while boarding a car. They said that your mobile broke due to improper care. I asked them to explain and some dim witted escalation person read out what the rejection note stated. When I said, my escalation was to know how slippage is improper care and not accident, he told me that the insurance company is the last word. When I asked about the insurance company he flat refused. I called one Assist (they are the TPA). They too refused to divulge the insurers name and gave some mumbled confused reply. When they returned my phone after 14 days, the device was dead (was working after the screen breakage). Courier told me to charge the phone for a few hours and then check. I did so and still phone was dead. I suspect that they must have stolen some parts and returned the phone. When I raised another claim letting them know of the the damage (or in all probability theft) they had caused, without further delay they closed the 2nd Claim and when I called to ask why it was closed, they told me that they will not "entertain" me anymore.After reading several such complaints, I am convinced that they are not here for the long run. They just want to to EARN extra bucks after Reliance Jio degraded their business. Even their they continued to hoodwink the public by offering a bull #### 10 GB data and kept charging roaming pack after declaring roaming is free. Airtel's thieving ways if not checked will only lead to mistrust from other GENUINE business. I would be glad to pay Airtel if they beg to me. But cheating consumers is a sad and thieving practice. Such companies are relics of the past. Airtel's survival in the market is now very unsure. This is the last scam they are running. They will be irrelevant in a few years. I hope and pray that they collapse as a company as soon as possible.