Airtel — airtel late fee charges

Address:	500023
Website:	www.airtel.in

Hello team,

I am writing this complaint as i lost trust & loyalty with airtel. I've been a post-paid user with them for several years and have never raised any complaint against anything until recent events. The network is pathetic now after i believe uninor merger and airtel fails to offer satisfactory services in my area/demographics.

Since it was not helping me do my business and being out of reach when people contact me; i planned to switch my services to reliance jio and tried posting my number with reliance mnp services. The request to approve the porting was rejected by airtel and every time they will call back stating they're working on network and should have better services. While i am hanging between their promise and my plan to port my services, they surprise me with late fee of rs. 200 and rs. 36 as gst on late fee making me pay something i wasn't happy with in the first place.

I am failing to understand how airtel could go beyond the realm of being realistic and looking at their customer retention instead of shooting spoofy videos challenging their network to be the fastest and the largest country-wide.

Complainant name: adil haneef
Registered airtel number:[protected]