[Resolved]  Airtel — Airtel- Worst customer care ever

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Chennai, Tamil Nadu

I was trying to recharge a booster on Airtel.com and unfortunately it was not going through and popped up some errors, when i contacted the 198 complaints - the rep simply asks me to switch off and restart the device, i was laughing and asked him "Sir i'm telling to you there is some error on the site and you're telling me to re-start, are you kidding", that's it.. He hung up the phone.. I sent an email to nodal officer and didn't got anything positive. Below are the details. [protected][protected][protected] Dear Mr. Shiva, This is in reference to your email dated 22/08/2014 regarding Unable to recharge issue on your airtel mobile number [protected]. Airtel regrets the inconvenience you have experienced We would like to inform you that we have verified your account and forwarded your request to the respective department. Your will receive an update within 48 working hours. Please bear with us! Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. airtel appreciates your business and always welcomes your suggestions/feedback. Yours sincerely Vithya A Appellate Office bharti airtel limited [protected]Original Message[protected] From: shiva To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 22/08/2014 05:47:50 PM Subject: RE: TRANSACTION NUMBER : 507909 I've tried recharging the same denomination at different browser / through different ways (Net banking and Credit cards) / and even at different website (Paytm.com) and only response i got was "there was some error". Do you still think there is nothing wrong with the Airtel website! When i called the customer care he simply said "Switch off your mobile and try again", haha - do you think is this a way you treat a premium customer, are you kidding me. I'm coming to you with a problem in your website and a service rep simply told me to restart my mobile.. Also he thought of waiting for my response, he just simply disconnected the call, that's it. I'm highly disappointed with your service and even after contacting a nodal officer i still didn't received a valid reason, you still pretend there is nothing wrong at your end. I never thought India's No:1 network Airtel treat a customer like this. One thing i was very happy was i thought of switching over to postpaid plan, i'm happy now at least i've a chance to switch over to other carrier. Shiva From: nodalofficer.[protected]@in.airtel.com To: shiva Date: Fri, 22 Aug 2014 17:11:34 +0530 Subject: Re: TRANSACTION NUMBER : 507909 Dear Mr. Shiva, This is in reference to your email dated 22/08/2014 regarding Unable to recharge issue on your airtel mobile number [protected]. Airtel regrets the inconvenience you have experienced. We would like to inform you that we have verified your account and found that there is no issue found. We also request you to check with different denomination/same denomination. If there is any issue with refund from bank account we request you to write us back with the bank statement from the date of recharge till date. However, we request you write us back with the transaction information date time mode and error message when you try logging into recharge web page. Alternatively we suggest you to check with different browser. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. airtel appreciates your business and always welcomes your suggestions/feedback. Nodal Office bharti airtel limited "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details [protected]Original Message[protected] From: shiva To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 22/08/2014 01:30:24 PM Subject: Transaction Number : 507909 Hello, I called airtel customer care (complaints 198) to register a complaint, but the customer rep was unresponsive and he never gave me the right solution. I was trying to do a 63 booster recharge for the past 12 hours and it is not going through, it says some sort of error and i really what's wrong with the airtel site. One of the worst customer care service i've ever seen. I would highly recommend all my friends to switch to Vodafone if this is the case and i would do the same. Attached is the screenshot. Thank you. 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Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [protected][protected][protected]