[Resolved]  Airtel — Already 7 days my post paid number is barred by Airtel due to their mistake and giving the reason that backen team.

Address:	560075
Website:	www.airtel.in

Hi, My post paid number is barred already 7 days due to Airtel mistake & wrong generated bill. Those people have been telling me there is some outstanding amount of my old data card number. But long days before I had cancelled that number with the help of CC, But they didn't updated in their system so next 3 month bill generated automatically by system and now they are putting me on pressure to give that amount, which i have not used any single usage of that datas. here below the mail communication : - [protected][protected] 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 1/21 Manas Sahoo RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! 25 messages [protected]@in.airtel.com Fri, Jan 1, 2016 at 9:41 PM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email providing details of the payment made for your mobile number [protected]. I would like to confirm you, that the amount Rs. 816/made for the bill dated 25/12/2015 has been credited to your account on 01/01/2015. The services will be restored on your number within 4 hours, just restart your phone to start using the service. Kindly note that at any given time to know your last payment details, just text PAY to 121(toll free). For further queries, please do email. I would be delighted to assist you. Best Regards Vamsi Krishna Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 01/01/2016 08:06:16 PM Subject: [protected]_post paid number barred_urgent!!! Hi Sir, This is MANAS CHANDRA SAHOO. I have been using a post paid connection: [protected]. Today already 8 hrs my number is barred, please update me the reason? 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 2/21 As I have talked with CC, then came to know that one year before I had taken a 4G data connection : [protected], which I had used only 2 months and paid the respective plan amount 2000/rupees, cancel the connection for the reason of costly. But then after also how the amount came like 4255/this question??? (I am 100% sure this is wrong) If you want to check then check the bills and usage whether I was using the data or not???? Today is the new year, till now I am a reliable customer, I am suffering behalf of your mistake, unable to make call, how much time it will take for this resolution, who is going to give the penalty for it???? Please do the needful accordingly through the proper check. (When I had made call for cancellation??? Who had received the call??? Why he didn¿t update the system???) Which email id I had given??? If you have the bill please share with me. I want to check the usage????? (bcs in the usage you can track whether the customer really using the data @ that time or not?????) Thanks, Manas :[protected] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 3/21 mcsahoo Sat, Jan 2, 2016 at 7:28 AM To: No Reply Emailairtel customer service Hi Vamsi Krishna, Sorry to inform you again that my number is still barred, am unable to do the call now, still suffring for this problem. Please solve it, other wise i will think alternate for it. Thanks, Manas : [protected] [Quoted text hidden] [protected]@in.airtel.com Sat, Jan 2, 2016 at 8:43 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email requesting for resume the service for your Airtel mobile number [protected]. I have gone through your account and found that there is an amount due of Rs. 4255/in your old account number [protected]. Request you to make a payment at the earliest and confirm the payment details. I will process your request within 04 hours of receipt of your mail. For further queries, please email. I will be delighted to assist you. Best Regards Hanush Kumar I Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] mcsahoo Sat, Jan 2, 2016 at 9:55 AM To: No Reply Emailairtel customer service Hi Hanush Kumar I, URGENT TO SOLVE IT !!! 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 4/21 First go through the mail properly and reply the mail, the mail communication started in this matter only. If you are unable to resolve it, then handover this one to somebody else, don't reply mail blindly. [I have gone through your account and found that there is an amount due of Rs. 4255/in your old account number [protected].] this is completely wrong. check the data usage & then complain whether am using at that time or not. Check properly do the proper investigation with right people then come for the conclusion, don't do blank firring... It is already 18 hrs for me that service is stopped. please take the action accordingly. Thanks, Manas [Quoted text hidden] [protected]@in.airtel.com Sat, Jan 2, 2016 at 10:22 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to the email requesting to resume the services for your Airtel mobile number [protected]. Our records indicate that there is an amount of Rs. 4255/due on your account number [protected]. The services on your number will be resumed within 4 hours from the time the payment is credited to your account. To know your last payment details, just text PAY to 121(toll free). For further queries, please do email. Best Regards kavitha S Service Specialist Airtel Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 02/01/2016 09:55:45 AM Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! Hi ¿ [Quoted text hidden] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 5/21 may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. mcsahoo Sat, Jan 2, 2016 at 10:26 AM To: appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com Hi Sir, It is my humble request to you please solve this issue, and take the proper action accordingly, My post paid connection is barred from yesterday to till now. Thanks, Manas Forwarded message From: mcsahoo Date: Sat, Jan 2, 2016 at 9:55 AM Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! [Quoted text hidden] mcsahoo Sat, Jan 2, 2016 at 10:42 AM To: appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com Hi, Attached the bill for reference. Please check it properly and take the action accordily. I haven't used a single usage data. I had informed the CC properly for cancellation, but why they didn't update in your system???? Check and do the proper investigation, Thanks, Manas [Quoted text hidden] airtelbills.zip 516K mcsahoo Sat, Jan 2, 2016 at 10:43 AM To: No Reply Emailairtel customer service Forwarded message From: mcsahoo Date: Sat, Jan 2, 2016 at 10:42 AM 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 6/21 Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! [Quoted text hidden] airtelbills.zip 516K [protected]@in.airtel.com Sat, Jan 2, 2016 at 11:11 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to the email requesting to resume the services for your Airtel mobile number [protected]. Our records indicate that there is an amount of Rs. 4255/due on your account number [protected]. The services on your number will be resumed within 4 hours from the time the payment is credited to your account. To know your last payment details, just text PAY to 121(toll free). For further queries, please do email. Best Regards Kiruthika Chandran Service Specialist Airtel Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 02/01/2016 10:43:09 AM Subject: Fwd: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! Forwarded message From: mcsahoo Date: Sat, Jan 2, 2016 at 10:42 AM Subject: Re: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! To: appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com ¿Hi, Attached the bill for reference. Please check it properly and take the action accordily. I haven't used a single ¿usage data. I had informed the CC properly for cancellation, but why they didn't update in your system???? 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 7/21 Check and do the proper investigation, Thanks, Manas On Sat, Jan 2, 2016 at 10:26 AM, mcsahoo wrote: Hi Sir, It is my humble request to you please solve this issue, and take the proper action accordingly, My post paid connection is barred from yesterday to till now. Thanks, Manas Forwarded message From: mcsahoo [Quoted text hidden] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. mcsahoo Sat, Jan 2, 2016 at 11:26 AM To: No Reply Emailairtel customer service Hi Kiruthika Chandran, Have you gone through my mail properly. I don't think so you are a mad. Thanks, Manas [Quoted text hidden] [protected]@in.airtel.com Sat, Jan 2, 2016 at 11:45 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email providing details of the payment made for your mobile number [protected]. I would like to confirm you, that the amount Rs.816 made for the bill dated 25/12/2015 has been credited to your account on 01/01/2016. The services will be restored on your number within 4 hours, just restart your phone to start using the service. 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 8/21 Kindly note that at any given time to know your last payment details, just text PAY to 121(toll free). For further queries, please do email. I would be delighted to assist you. Best Regards Kiruthika Chandran Service Specialist Airtel Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. nodalofficer.[protected]@in.airtel.com Sat, Jan 2, 2016 at 11:51 AM To: manaschandra.[protected]@gmail.com Dear Manas Chandra Sahoo, This is in reference to your email requesting for resume the service for your airtel mobile number [protected]. Basis our discussion, I would like to inform you that I am escalating the highlighted concern to the respective team and the team will update you on the same within 48 to 72 hours. For further queries, please do email. Customers touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours 24/ 7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 9/21 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Surbhi Anand bharti airtel limited Original MessageFrom: manaschandra.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 02/01/2016 10:27:02 AM Subject: Fwd: [|BAL|Ref24253841|] [protected]_POST PAID NUMBER BARRED_URGENT!!! !!! [Quoted text hidden] I will process your request within 04 hours of receipt of your mail. For further queries, please email. I will be delighted to assist you. Best Regards ¿¿ Hanush Kumar I Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." 1/7/2016 Gmail RE: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! https://mail.google.com/mail/u/0/?ui=2&ik=28c1ed04e7&view=pt&search=inbox&th=151fdf50f99acadc&siml=...⇄ 10/21 Original MessageFrom: manaschandra.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 02/01/2016 07:28:12 AM Subject: Re: [|BAL|Ref24248807|] [protected]_POST PAID NUMBER BARRED_URGENT!!! Hi Vamsi Krishna, Sorry to inform you again that my number is still barred, am unable to do the call now, still suffring for this problem. Please solve it, other wise i will think alternate for it. Thanks, Manas : [protected] On Fri, Jan 1, 2016 at 9:41 PM, wrote: Dear Manas Chandra Sahoo, Greetings from Airtel! This is in reference to your email providing details of the payment made for your mobile number [protected]. I would like to confirm you, that the amount Rs. 816/made for the bill dated 25/12/2015 has been credited to your account on 01/01/2015. The services will be restored on your number within 4 hours, just restart your phone to start using the service. Kindly note that at any given time to know your last payment details, just text PAY to 121(toll free). For further queries, please do email. I would be delighted to assist you. Best Regards Vamsi Krishna Service Specialist Airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." Original MessageFrom: manaschandra.[protected]@gmail.com [protected]---- Thnaks, Manas : [protected]