[Resolved] Airtel — Bill not received on Payment

Veena KN

from Bengaluru, Karnataka

Address:

560079

I had made a bill payment for postpaid Phone No: [protected] via SBI debit card In Basaveshwaranagar 8th Main Airtel office Details: SBI Debit Card 459XX1840 Amount Rs 1501on POS [protected], Txn#[protected] on Mar 2nd at 11:29 AM. But amount is debited in my Statement but did not get bill receipt. The office people are claiming that there was chargeback from my Bank. On enquiring the Bank they said there is no reversal or Chargeback happened. So whats the further Step on this as the amount is already deducted.

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May 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Airtel Customer Care's response Dear Veena,

This is with reference to your post dated 8 March 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Mar 11, 2017

Updated by Veena KN In regards to this I had received a call from your Customer Rep

I had received a call claiming that he was one Service provider he has taken all my Debit card details and made transaction into his account of around 50, 000. He has blocked my sim also. May I know why all the information is leaked or to whom does the complaints being receive. Is there any separate Team for this. I have given a police complaint on this. please take action on this.

Mar 11, 2017

Updated by Veena KN Caller : Acer Rahul Kolkatta, Phone No: [protected], Bihar India on 8th March at 2:45 PM.

Transactions made
08.03.2017 OTHPG[protected] PayTm Mobile Solutions 19, 969.00
08.03.2017 OTHPG[protected] Paytm 19, 990.00
08.03.2017 SBIPG HU[protected]SBIBUDDY 5, 000.00
08.03.2017 OTHPG[protected]PAYU MONEY 5.000.00

Please take Strict action on this

Verified Support

Mar 18, 2017

Airtel Customer Care's response Dear Veena KN,

This is with reference to your post dated 11 March 2017.

We would request you to get your complaint registered at law enforcement agency. Further, we would urge you to safeguard your personal details.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Mar 20, 2017

Updated by Veena KN Any complaint written here will be hacked.So there is no security on this complaint website.

Very bad support provided by your Customer Support. One of the worst situations I have come through in my life by raising a complaint here.

Worst Customer Care and Support