Airtel — complaint against mobile postpaid connection no - [protected]

Address:

Kolkata, West Bengal, 700107

Dear sir/madam,
I have a post paid connection which no is [protected], i had paid monthly bill amounting to 1800.00 on 15.11.2017 (One day later of due date) by state bank debit card. Unfortunately air tell denied to acknowledge of paid amount and disconnect my connection. Though i have written and verbally requested them several times.in this regard i want justice. Please look into this matter urgently and do need full. I need also compensation for harashment from air tel last seven days.
Looking forward for your kind cooperation.
Regards
Kali sankar ghosh
Note. Please see the trail mails of communication with air tell representatives.
Dear kali ghosh,
Greetings from airtel!
This is reference to your email regarding payment made for your airtel fixedline number.
I am unable to process your request since your airtel landline number along with the std code is not mentioned in your email.
Please write to us with your land line number along with the std code or dsl id in the subject line.

Best regards,
Amrutha pinnu
Service specialist
Bharti airtel ltd

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 18/11/2017 11:02:01 am
Subject: please resolve my problem as earliest (Most urgent)

Dear sir/ ma¿am,

This is in relation to my last bill cycle, due on 14th november, 2017, amounting to rs 1782.87. I had made a payment of rs1800 on 15th november, 17 (My bank statement shows payment credited to air tel), using my debit card, online, clearly putting in my number correctly.in spite of this i have been receiving reminders to make the payment form your end. My bank statement clearly shows that the amount has been deducted from my account, which i¿m attaching below. It is extremely unfortunate that i have to face this despite having made my payment on time. I strongly believe that you will look into this matter and resolve the same as soon as possible. I have communicated the same to one of your customer care official-suman mukherjee.

Looking forward to your promt response.

Thank you

Kali sankar ghosh

Kali ghosh
Nov 20 (4 days ago)


To 121


My air tel no is - [protected] and std code - 033

Thanks and regards

_
Yours truly
Kali sankar ghosh


Kali ghosh
Nov 21 (3 days ago)


To 121


Dear madam,

Please find attached bank statement, where shows air tel credited money (High lighted portion).
Looking forward for your immediate action and activate my mobile number.
Regards

Attachments area

[protected]@airtel.com
Nov 21 (3 days ago)


To me


Dear kali sankar ghosh,
Greetings from airtel!
This is in reference to your email seeking status of payment made for your mobile number [protected].
As discussed, i would like to inform you that currently i ma unable to trace your payment hence payments made through online would be credited by[protected].
Note that services on your number are active and working fine.
Once the payment is credited to your account, you will receive a confirmation sms. You may also check the status of payment made by sending an sms pay to 121 (Toll free). To view your bills/payment history/make future payments, you may login to https://airtel.in/121.
Thanks for reaching out to us.
Delighted to assist you.

Best regards,
Priya pandey
Service specialist
Bharti airtel ltd

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 21/11/2017 12:36:29 pm
Subject: re: [|bal|ref56090974|] please resolve my problem as earliest (Most urgent)

Dear madam,

Please find attached bank statement, where shows air tel credited money (High lighted portion).
Looking forward for your immediate action and activate my mobile number.
Regards
Kali

Thanks and regards

_
Yours truly
Kali sankar ghosh

On mon, nov 20, 2017 at 10:51 am, kali ghosh wrote:

My air tel no is - [protected] and std code - 033

Thanks and regards

_
Yours truly
Kali sankar ghosh

On sat, nov 18, 2017 at 3:18 pm, wrote:

Dear kali ghosh,

Greetings from airtel!

This is reference to your email regarding payment made for your airtel fixedline number.

I am unable to process your request since your airtel landline number along with the std code is not mentioned in your email.

Please write to us with your land line number along with the std code or dsl id in the subject line.

Best regards,
Amrutha pinnu
Service specialist
Bharti airtel ltd

— original message —
From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com
Cc:
Sent: 18/11/2017 11:02:01 am
Subject: please resolve my problem as earliest (Most urgent)

Dear sir/ ma¿am,

This is in relation to my last bill cycle, due on 14th november, 2017, amounting to rs 1782.87. I had made a payment of rs1800 on 15th november, 17 (My bank statement shows payment credited to air tel), using my debit card, online, clearly putting in my number correctly.in spite of this i have been receiving reminders to make the payment form your end. My bank statement clearly shows that the amount has been deducted from my account, which i¿m attaching below. It is extremely unfortunate that i have to face this despite having made my payment on time. I strongly believe that you will look into this matter and resolve the same as soon as possible. I have communicated the same to one of your customer care official-suman mukherjee.

Looking forward to your promt response.

Thank you

Kali sankar ghosh

¬


Kali ghosh
Nov 21 (3 days ago)


To 121


Dear madam,
Please activate my mobile, which has been disconnected. Just now i checked.
Regards
Kali sankar ghosh


Kali ghosh
Nov 21 (3 days ago)


To 121


My phone is now disconnected by you. Please activate now. This is most urgent.
Regards
Kali sankar ghosh


[protected]@airtel.com
Nov 22 (2 days ago)


To me


Dear kali ghosh,
Greetings from airtel!
This is in reference to the email regarding non-receipt of payment confirmation for your airtel mobile number [protected].
As per telephonic conversation, i have checked our records and found that there is an amount of rs. 1782/- payable for the bill generated on 27/10/2017.
If you have already made the payment, share with the payment details as listed below as per the payment mode:
Credit/debit card:
I. Amount
Ii. Date of payment
Iii. Credit card/bank statement showing the debit
Iv. Bank name
V. Location of payment
Vi. Reference number
Quick and convenient payment options are listed below:
1. Visit www.airtel.in
2. My airtel app. To download the app, click www.airtel.in/5/nv
3. Pay from your phone through airtel payments bank, dial *400#
4. Visit an airtel relationship center. For details, sms arc to 121 (Toll free).
Thanks for reaching out to us.
Delighted to assist you.

Best regards,
Snitarodrigo kennedyrodrigo
Service specialist
Airtel ¿ india¿s fastest network

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 21/11/2017 01:50:35 pm
Subject: re: re: [|bal|ref56195380|] please resolve my problem as earliest (Most urgent)

Dear madam,
Please activate my mobile, which has been disconnected. Just now i checked.
Regards
Kali sankar ghosh

Thanks and regards

_
Yours truly
Kali sankar ghosh

On tue, nov 21, 2017 at 12:58 pm, wrote:

Dear kali sankar ghosh,

Greetings from airtel!

This is in reference to your email seeking status of payment made for your mobile number [protected].

As discussed, i would like to inform you that currently i ma unable to trace your payment hence payments made through online would be credited by[protected].

Note that services on your number are active and working fine.

Once the payment is credited to your account, you will receive a confirmation sms. You may also check the status of payment made by sending an sms pay to 121 (Toll free). To view your bills/payment history/make future payments, you may login to https://airtel.in/121.

Thanks for reaching out to us.

Delighted to assist you.

Best regards,
Priya pandey
Service specialist
Bharti airtel ltd

— original message —
From: hyperlink "mailto:hyperlink"mailto:[protected]@gmail.com"[protected]@gmail.-com"hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:hyperlink"mailto:[protected]@airtel.com"[protected]@airtel.com"hyperlink "mailto:[protected]@airtel.com"[protected]@¬airtel.com
Cc:
Sent: 18/11/2017 11:02:01 am
Subject: please resolve my problem as earliest (Most urgent)

Dear sir/ ma¿am,

This is in relation to my last bill cycle, due on 14th november, 2017, amounting to rs 1782.87. I had made a payment of rs1800 on 15th november, 17 (My bank statement shows payment credited to air tel), using my debit card, online, clearly putting in my number correctly.in spite of this i have been receiving reminders to make the payment form your end. My bank statement clearly shows that the amount has been deducted from my account, which i¿m attaching below. It is extremely unfortunate that i have to face this despite having made my payment on time. I strongly believe that you will look into this matter and resolve the same as soon as possible. I have communicated the same to one

Kali ghosh
10:29 am (1 hour ago)


To 121


Payment method
Credit/debit card: debit card
I. Amount : 1800.00
Ii. Date of payment : 15.11.2017
Iii. Credit card/bank statement showing the debit yes bank statement shows
Iv. Bank name : state bank of india
V. Location of payment : anandapur branch. Kolkata 700107
Vi. Reference number ; othpg493928
Today again incoming call facilities has been stoped by your company. I'll proceed to consumer forum /court.
Kali sankar ghosh