[Resolved]  Airtel — Fraud by Airtel Executive (Mr. Shubham & Mr. Ashish) & No support from Airtel

Address:	110092
Website:	www.airtel.in

I had applied for Airtel Broadband connection on 06.05.2017 after conversation with Airtel Executive Mr. Shubham (Mob. [protected]) who was from Airtel Store, Netaji Subhash Place, New Delhi. Thereafter, my premise was visited by Airtel Executive Mr. Ashish (Mob. [protected]) for application formalities.

I was offered to choose for advance rental plan and get waiver of installation & instrument charges. Accordingly, I paid 4 months advance rent of Rs.4136 and form was duly filled in. They informed they also accept paytm and accordingly paytm transfer of Rs.4136 was made to account of Mr. Himanshu Saraiwal (Mob. & Paytm No. [protected]) who is their manager as per statement by Mr. Ashish & Mr. Shubham.

Later, due to delay in connection I had requested Airtel customer to cancel my request and refund my amount which they assured 100% refundable. However, to my surprise I came to know that these 3 people has manipulated documents, changed my application form and deposited only Rs.500. Airtel refunded only Rs.500 to me.

Now, I have asked them to refund my balance amount, which these 3 executives were initially assuring to refund but later asked me to look to Airtel for any refund. I had also registered complaint with Airtel Customer Care then Nodal office and at last Appellate but it has been quiet long time no solution came up and no even Appellate stopped responding to me and left in lurch.

It is requested to pursue the matter and also let me know if anything could be done. Details of my connection request are as under: -

Application/CEF Form : 5153487
Airtel Account Number allotted : [protected]
Landline number allotted : [protected]
Complaint Number :[protected]provided by Airtel Nodal NCR)

My Contacts: -
Name : Amaresh Soni
Mob : [protected]
Email : [protected]@gmail.com