[Resolved] Airtel — Fraud transaction on citibank credit card for airtel payment

Pushpalathakr99

from Belgaum, Karnataka

Address:

Bangalore, Karnataka, 560079

Respectedsir,

Request to refund my money back to my card, please do the needful, Please take acion and help in the refund of the amount RS 9610.

citibank credit card was used for the merchant - IDEA PAYMENT(idea money)

I got a fraud call around 11.27 am today as calling on behalf of citi bank credit for verification to redeem my credit card points and they already had details of my card and cvv number which they wanted to get verified again with me. With in few minutes, i received sms about

2 Fraud transaction using my citi bank credit card towards (AIRTEL PAYEMENT) airtel money with 2 transactions each of 4805/- making the total amount of 9610/- with below transaction ids:

Transaction id-1: 969346 of rs. 4805/-
Transaction id-2: 590923 of rs. 4805/-

I raised complaint near police station.

Requesting you to kindly block these transactions at the earliest and please help me out to solve my problem and get my amount back.

Your's faithfully,
Pushpalatha k R
Email: pushpa.[protected]@gmail.com

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May 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your airtel complaint, we request you to call on 400 from your registered airtel number or[protected] from any other mobile or fixed line (standard charges apply).

Should you require further information, please feel free to write to us at [protected]@airtelbank.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd.

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