[Resolved]  Airtel — Fraudulent mnp complaint

Address:

New Delhi, Delhi, 110092

Hi,

On 8th of june 2016 i called the vodafone customer care to enquire about mnp to airtel. I received a call a while after from a sales agent ‘anjali kumari (Param communications, okhla - [protected] - [protected]@gmail.com)’ who told me that the call was regarding the mnp enquiry done at the call centre in the morning. She said that the tariff plan offered are as follows : plan 399/month : 600 local + std minutes + unlimited data (1gb 4g and then unlimited 2g) + 300 national sms call charges : local airtel to airtel @ 20 paise/min, all other local calls @ 30 paise/min, all std calls @ 50 paise/min. They said they’ll be sending an executive when i decided to port to airtel. I submitted documents (Driving license, pan card and photograph) to a field agent who came on 9th june 2016 to collect documents and rs.250/- as security deposit.

I then received multiple messages from airtel regarding home verification (Which was done without any home visit), submission of request and forms to airtel, transfer of forms to vodafone and then finally a message saying the request has been rejected due to upc mismatch. The two numbers which were given to me by anjali kumari are now not available and the executive who had visited is not answering my call.

I am more concerned about the possibility of misuse of my documents rather than the money.

The executives at your call center are also of no help whatsoever.

Please provide a resolution. I have attached a copy of the receipt.

Rohit seth
[protected]