Airtel — International SMS Receiving and Sending Issue From Home Network

Address:	Airtel center Plot No 16 Udyog Vihar Phase IV Gurgaon - India
Website:	www.airtel.in

Dear sir,
I ported my Number on 26th March 2021 from VI(Vodafone Idea) to Airtel because VI took more than 2 months to solve internet issue.
After porting to Airtel i am unable to receive SMS outside India.
My Gmail is enabled 2-step verification via SMS on mobile number. When i trying to login gmail send SMS to my number but i am not receiving. I complained Airtel Customer care on 8th May'21, after 7 days i again called Airtel Customer Care but they said your problem is resolved and complaint is closed. without confirming from me they closed the complaint.

Again, I called Airtel customer care but they only send sms from their system and saying you received this if yes then there is no issue from my end please contact from your sender.

After that, i do some research and try to login or reset password of Facebook, Twitter, Amazon, Paxum and found that i also not receiving SMS from all these company.

Then i contacted to Paxum support and they reply that i checked and therre is no issue from my end.

Then i insert my sim to another phone and checked but issue not solved.

Agian i contacted to Airtel Customer via phone call and Appellate of Airtel via Email but both are saying that i checked there is no issue from my end please get touch with Gmail, Facebook, Twitter, Paxum to highlight the concern.

It means, Airtel saying that all company outside India having same issue with my number at same time after porting my mobile number.

Airtel is only trying to get away from their responsibility.

Today 90 days passed of porting my number from VI to Airtel.

I very disappointed from Airtel and writing this complaint here. I hope you will check this on priority.

Name - Kanhai Kumar
Mob - 91 [protected]

Thanks